I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... Zobacz więcej
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A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... Zobacz więcej
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Le colis est incomplet. Il manque les boites cadeaux. Pas de possibilité de réclamer. Livraison par transporteur. Sans aucune information de suivi. Livreurs désagréables. Je n'y reviendrai pas, d'auta... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !
Dane kontaktowe
83 South Green Drive, CV37 9HL, Stratford upon Avon, Zjednoczone Królestwo
- 07966866840
- sales@muglamania.com
- www.muglamania.com
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Bardzo słaba
203 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Good and reliable
The mugs turned out great and came very fast. The sweets were a dissapointment as they were very small.
Thankyou
1 lutego 2013
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Carley,
Thanks ever so much for the feed back, we are glad you liked the mugs !.
The jelly belly beans you ordered are the little 10oz mix bags as shown on the site, we do state the size of the bags to make sure you do know what you are adding to the order as a little treat.
As we all know, orginal jelly belly beans are not the cheapest treat on the market but are extremely popular and these are the little taster bags they supply.
We try and keep prices as low as we possibly can to make sure we provide excellent value for money
Thanks once again for the feed back and we look forward to seeing you again.
Regards
Maggie
Great and Speedy service at such a good price.
Me and my friend are having a joint hen and decided last minute that we should do something unique as a gift. We forwarded on a design that we did ourselves and it came out great, it was clear and was much better than I imagined for that price and the detail of our image.
Thank you so much Muglamania can not wait to give these out as gifts. May keep one myself now. =D
31 stycznia 2013
Opinia niezależna
If you want to never receive your order, this is where to look!
My order should have arrived over a month ago - in fact, it should have been at home before Christmas, because how would I give my friend her Christmas present otherwise? Well, I am still waiting for it!! No update on the status of my order, no compensatory measure for this trouble...
For the money? oh it's already been debited from my account right after I passed my order. I love to pay for something I don't get, don't you?!
30 stycznia 2013
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Caroline,
Thanks for spending the time in getting in touch via Trust pilot.
As discussed, the order was shipped over Christmas as notified on your account on the 14th December.
We did have to give Royal Mail the benefit of the doubt before we make a claim for a lost in transit - which is 15 working days.In the mean time we did offer to send you another mug but we were waiting for stock have noted on the 8th January, you did say to keep the order upon until stock arrives.
As you quite rightly say, even your patience has been tested !.
I have asked the accounts to refund you in full plus make sure you receive a free mug to make up for the delay when we receive stock.
Thanks once again for time and patience in getting in touch.
Kind Regards
Maggie
excellent first class product and service
The picture is well placed and the clarity is outstanding. Im very pleased with this purchase for a special Valentine gift. Well done and thank you for the speedy service.
23 stycznia 2013
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Valerie,
Thank you for your very kind feedback.
Its reassuring that everything goes to plan now and again !!.
Take care and thanks again for the order.
Regards
Maggie
fine
Fine. I assume I must have mis-read the terms - that it would be delivered within 5 working days. It was despatched within 5 working days and promptly delivered.
22 stycznia 2013
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Douglas,
Thanks very much for your review; it’s always good to get feedback and to see if we can improve our service.
All our mugs are despatched the most cost-effective way using the Royal Mail service.
I can see that your mug order was received at 1.00pm on the 14th,and despatched to you on the morning of 16th,within 48hrs of receiving your order.
Once despatched this end we do rely on Royal Mail to get the order to you as soon as possible, we can only assume there was a delay due to recent snowy weather conditions.
But thankfully its arrived and all’s well !
Thanks once again for your order and the positive feed back.
We hope you enjoy the mug !
Regards
Maggie
Fantastic, GREAT to deal with.... :)
If you use this company you won't go wrong, VERY nice person I spoke to on the phone, VERY helpful, stress free, can't think of anything but good things about the company, when ordering on the net I always worry if the things are going to turn up if it will be what I've ordered, no problem with this company, I have only used them once but will use them again a friend told me about the site.... :)
18 stycznia 2013
Opinia niezależna
Excellently packed & very speedy delivery
18 stycznia 2013
Opinia niezależna
Very efficient. Great prices.
Website was very user friendly and easy to follow. Product arrived much quicker than expected. Very high quality finish and great value for money. Would use again and again.
17 stycznia 2013
Opinia niezależna
Really great service
I made a mistake whilst ordering and they were really helpful, e mailing me until I worked it out.
9 stycznia 2013
Opinia niezależna
I would buy from Muglamania again
Love the mugs. Fast and efficient delivery. Great for presents - but these were for me :)
9 stycznia 2013
Opinia niezależna
Solid mug, quick delivery during the Christmas period and good quality image.
27 grudnia 2012
Opinia niezależna
No mugs at muglamania!!!
I could only find the specific mug I wanted at muglamania!
Service was fast, problem free and as it appears, problem free, too.
Definately will recommend and use them again, thanks.
22 grudnia 2012
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Pamela,
Thanks for the compliments, its much appreciated!.
Regards
Maggie
Odpowiedź od Muglamania Mugs
Hi Rhys,
Thanks for the excellent feedback !
Regards
Maggie
Good mug, dissapointing espresso cup
The mug seems good quality and for the price is a nice gift. However the espresso cup I ordered which is plastic is disapointing, the picture is fine but I have never seen an espresso cup that big (looks the size of a childs cup). I didnt realise it was plastic but that was my own mistake but the quality of it looks very cheap. Wouldn't of bought it if i had known this before hand.
Kate Reeve
21 grudnia 2012
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Kate,
Many thanks for your feed back; it’s always appreciated.
The espresso mug is listed as a polymer product rather than ceramic but perhaps we should make this a little clearer in the future and I will pass this on to out IT guy
I’m glad you are pleased with the personalised ceramic mug, which, as a ceramic item, always produces a sharper clearer image image purely because of the type of hard ceramic material used. Polymer is a completely different substrate, so the finish will be different because its not a hard ceramic or can it be compared to be so but its still quite amazing that you can add photo and designs to plastic mugs.
The polymer mug we use, are what is industry standard for this process, so we have not cut corners on quality but only tried to use the very best quality cups in market place to personalise.
As it’s a developing industry, I’m sure ink and finishes will be developed to take the process to an even higher level in the future.
Once again, many thanks for feed back and your order.
Hope you have great Christmas and a Happy New Year
Kind Regards
Maggie
exellent
was very pleased with this item. even better than i thought it was goin to be and dispatched very quickly!
17 grudnia 2012
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Abby,
Thanks for the compliments, its much appreciated!.
Regards
Maggie
Perfect quality
...when you look on the Website and see the small prices for the Mugs...dont worry.. YOU CAN TRUST.. perfect value and perfect quality
17 grudnia 2012
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Andreas
Thanks for the compliments, its much appreciated!.
We are so pleased you liked the mugs
Regards
Maggie
Prompt delivery excellent sales service
The order arrived promptly and one of the mugs wasn't great, an email later and a replacement was on its way. Fab service, would use again, and so cheap.
16 grudnia 2012
Opinia niezależna
Odpowiedź od Muglamania Mugs
Hi Lis,
Glad its was resolved to your satisfaction !.
Regards
Maggie
Very happy
The mugs were easy to "make" and order. Prices I felt were very reasonable they were delivered in a good time. I would have liked them a little larger but no problem
9 grudnia 2012
Opinia niezależna
All good, mug arrived on time and in one piece
8 grudnia 2012
Opinia niezależna
Great prices , easy to use x
Great prices, easy website to use, lovely product! Brought two china mugs with photos arrived after only a few days x very pleased x
7 grudnia 2012
Opinia niezależna
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