Muglamania Mugs  Recenzje 

203
Wynik TrustScore: 1.5 na 5

1,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have used Muglamania for many years and have always been more than happy with the products, customer service etc and left a glowing report several years ago. However my most recent experience means... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered some personalised products from Muglamania, t shirts and mugs, received the order only to find it was not our order, they had printed someone else's images to our products which we fou... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Le colis est incomplet. Il manque les boites cadeaux. Pas de possibilité de réclamer. Livraison par transporteur. Sans aucune information de suivi. Livreurs désagréables. Je n'y reviendrai pas, d'auta... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z podarunkami

Informacje przekazane przez różne źródła zewnętrzne

Mad about mugs ! If its a personlised printed photo mug,then please look at what we can offer. Discounts available on all personalised printed photo mugs.Ideal for Schools,Business or just for fun !


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1.5 na 5

203 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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1,3

Wszystkie recenzje

(203)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 2 z 5

havent recieved order

i wud send a good review but its been over a week now and i still havent recieved my order and it was for a friends birthday present that as now returned bk to america

16 lipca 2013
Opinia niezależna
Logo Muglamania Mugs

Odpowiedź od Muglamania Mugs

Hi Lisa,
Many thanks for your feedback,I can see the order on my system as completed,so I can only assume its been lost in transit,would you like us to send again or would you prefer a full refund
Regards
Maggie

Oceniono na 5 z 5

A great service!

Help was given over the phone before confiming the order. The mugs were great quality and value for money. I was really pleased with the service and would certainly use the company again.

16 lipca 2013
Opinia niezależna
Oceniono na 4 z 5

They provide YOUR mug.

I wanted a "wrap-around" image on my mugs, not use a one side single image. I had to take my panoramic photo, crop out much of the sky to fit their template, and insert my title text twice, to be visible on whichever side.
This was easy enough to anyone used to working with images on a computer.
When I uploaded the image, I could see immeditaely how much of it would fit (or not!)
so it was easy to get it spot on.

It was a pity that every stage added a price hike, so the final price - delivered - was twice the initial price, but even then it is cheaper than local photo shops, and the basic mug is pleasant to look at, to handle, and even to drink out of!

10 lipca 2013
Opinia niezależna
Logo Muglamania Mugs

Odpowiedź od Muglamania Mugs

Hi Gerry,
Thanks for your feedback, good to see that you have placed yet another order with us!
Just to clarify, there is only one price for the mugs, not a stepped price for each stage; it’s just a simple price per mug.
The postage costs which, unfortunately the Government has now decided to add VAT to, which adds 20% purely as Government revenue which they have never done before plus the Royal Mail virtually double the cost of sending small parcels from the 1ST April, 2013 has really put the cat amongst the pigeons!
Looking at other personalised mug sites, we are still the cheapest around, we do this by keeping the mugs at £3.00 each rather than some sites charging over £10 for the same mug!
So £ for £ we are still the best value for money.
Thanks once again for yur feed back and I look forward to seeing you next order
Regards
Maggie

Oceniono na 5 z 5

Prompt, friendly service

The mugs were exactly as depicted and described on the website. My queries were answered in a helpful and friendly manner. They arrived within a couple of days, well packaged and correctly addressed.

What more could you ask for?

10 lipca 2013
Opinia niezależna
Oceniono na 5 z 5

Create service.

Bought a photo mug with a picture of my two dogs on it. Colours came out perfectly and the wife loves her new mug. Great service great price.

9 lipca 2013
Opinia niezależna
Oceniono na 5 z 5

Great final product. Great quality + Great price

From start to finish the order process was fantastic. The images were easy to upload and the ability to get a good price for ordering a dozen made it even better. The communication was good and the turnaround of the product was impressive. I would definitely recommend and will be back soon.

30 czerwca 2013
Opinia niezależna
Oceniono na 1 z 5

Very poor customer service

I ordered these mugs as a gift and paid £6.99 delivery charge in the expectation of them being delivered within the promised 4-6 days. On 17th June I had not heard from the recipient so I checked to see if they had liked their present, only to be told that nothing had arrived. I immediately emailed Muglamania customer service but received no apology or any other personal response. The following day I had an email to say that the mugs had been shipped by their express service. They arrived 7 days later! I think that a company is only as good as its customer service department. Everyone makes mistakes but an apology and having the situation speedily rectified goes a long way to satisfying the average customer. I think Muglamania failed on both these issues and although the mugs are exactly what I wanted I would never consider shopping with this company again.

25 czerwca 2013
Opinia niezależna
Logo Muglamania Mugs

Odpowiedź od Muglamania Mugs

Hi Jenny,
Thanks for your valued feedback,we always appreciate the time taken in replying to our customer review page.
Looking at the email trail I sent I can see that I did apologise for the delay and mix up on your order.
From the records both with us and Parcelforce,it shows the original order was dispatched as I confirmed but due to the item being lost in transit and being unaware of this until you contacted me,I then raised the issue with Parcelforce as a lost in transit as well asking the warehouse to send you a another set of mugs as soon as possible.

The guys sent you another order straight away to make up for the lost parcel which I now believe you have received.

We really do try and respond as quickly as possible to any issues that customers may regarding deliveries but sometimes even the couriers can get it wrong but the main thing is you received the mugs,which you say you are delighted with,and thats the main thing.

Thanks once again for your feedback and I will make sure ,that I personally try as hard as I can to resolve any issues as quickly and as politely as possible.


Regards
Maggie Soden

Oceniono na 4 z 5

good value great product

No problems great products good value for money quite quick turn around. Only thing I would suggest is regularly updating the ordered process page on shipping date so you know roughly when it will arrive.

20 czerwca 2013
Opinia niezależna
Oceniono na 3 z 5

not arrived

Hi, I know they are probably still in transit, but its been a while since you advised they had been shipped.
My daughter says they have not arrived so can't really comment until they do.

15 czerwca 2013
Opinia niezależna
Logo Muglamania Mugs

Odpowiedź od Muglamania Mugs

Hi Pamela,
I have had a word with Parcelforce and our warehouse and the order is being despatched again for you.
I do apologise for the first order not arriving.

Regards
Maggiw

09.07.13


Hi Pamela,
The mugs were signed for on the 2/7/2013
Tracking number EK017740655GB
Regards
Maggie

Oceniono na 5 z 5

Two test mugs, two excellent transactions

I've got two mugs being made to raise money for Lincoln City Football Club. Muglamania have bee easy to deal with, turned around our prototypes rapidly and sent them extremely well packed. We WILL be placeing an order very soon.

5 czerwca 2013
Opinia niezależna
Oceniono na 1 z 5

Déception !

Le colis est incomplet. Il manque les boites cadeaux. Pas de possibilité de réclamer. Livraison par transporteur. Sans aucune information de suivi. Livreurs désagréables. Je n'y reviendrai pas, d'autant plus que c'est une première commande.

30 maja 2013
Opinia niezależna
Logo Muglamania Mugs

Odpowiedź od Muglamania Mugs

Hi ,
Thank you for your review, it was very kind of you to respond.
I can see that the warehouse left out the giftbox from your order, for which we can only apologise.
Having asked the warehouse manager he does assure me that the mug was put into a Dunoon gift box but as a gesture of goodwill I have asked for the gift box cost to be refunded to you today,

Regards
Maggie

---------------------
Salut,
Merci pour votre commentaire, il était très gentil à vous de répondre.
Je vois que l'entrepôt a quitté le coffret de votre commande, pour laquelle nous ne pouvons que présenter des excuses.
Après avoir demandé le responsable de l'entrepôt, il ne me garantir que la tasse a été mis dans une boîte-cadeau Dunoon, mais comme un geste de bonne volonté, j'ai demandé le coût de la boîte-cadeau doit être remboursé à vous aujourd'hui,

Cordialement
Maggie

Oceniono na 5 z 5

Excellent service

I messed up my initial comments regarding the required by date. After emailing them, they did a two day turnaround and got the mugs to me when I needed them. A huge thanks for that.
As to the mugs themsleves, they look excellent and feel solid.
I'll be using them again shortly.

28 maja 2013
Opinia niezależna

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