Does not cover new motorcycles under warranty
Really crap, would not cover two new motorcycles bought from a dealership under warranty and would not say why or who could help.
Odpowiedź od Motorclaimshelpline
Dear Michael,
Thank you for taking your time to leave such a detailed and scathing review. Your effort certainly has not gone unnoticed, particularly the reference to what you describe as a “rock solid case”.
I feel however it is only fair that some clarity should be applied for the benefit of other visitors to this site so the truth of the matter can be fully explained.
To jog your memory here is a brief synopsis of events:
In April 2024 you purchased a Lexmoto scooter which had faults from day 1.
You exercised your right to reject and the dealer agreed but wanted to charge you an amount for usage.
You weren’t happy with that so you went to the Motorcycle Industry Association National Conciliation Service (MIANCS) with your complaint.
The MIANCS supported a refund subject to a usage deduction and confirmed that a £200 deduction would be fair for usage.
You weren’t happy with that and decided to pursue the matter further.
In September 2024 you filed legal proceedings through the County Court against the vendor.
November 2024 the court case did not go as you planned and the Judge ruled against you and your case was lost. However it should be noted that in your opinion the Judge was wrong and didn’t understand the evidence.
Once again you issued an appeal to the Court as you did not agree with the Judge’s decision.
Your appeal was refused on the grounds of the strength of the defendant’s evidence.
Despite all of this you then decided to contact us for assistance. During our brief telephone conversation you did not explain that the matter had already been through the court process, instead implying that you were considering or planning legal action.
Following that call, you were asked to send in a brief synopsis. My definition of brief and yours are clearly different. You sent over in excess of 200 pages for my review. It was only at that point that it became apparent that the matter had already been progressed to court, the case had been lost, and an appeal had been refused, meaning we could NEVER have been of assistance.
Unfortunately many years ago I lent my magic wand to Paul Daniels and he never gave it back. Otherwise I would have been happy to help.
You had every opportunity to resolve this matter for a minor penalty of £200 yet you chose not to agree to the deal. As a result you are now significantly out of pocket and appear to be looking to place responsibility and blame for your actions elsewhere.
I am confused as to why you gave us a 2 star review instead of 1. How did you come to make that decision? Knowing we are in your eyes twice as good as a 1 star I will take as a compliment! Please be advised that our being honest in explaining that we were unable to help you was all that we could do.
I believe I have accurately addressed your comments sufficiently and I am saddened that I had to waste an hour of my life composing this response to your ridiculous review.
That said I bear no malice and wish you all the very best for the future.
Steve