Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... Zobacz więcej
Quick and efficient delivery. No fuss. Very polite. Just sorted it out and all was well. Great communication beforehand to let me know it was coming and when, via text and email. Very friendly and hel... Zobacz więcej
A consistently good customer experience. Mooreland Fuels is owned by the staff and it shows! The sales team are really helpful and the customer service is second-to-none right down to the delivery dr... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.
Dane kontaktowe
Moorlands house, EX20 1BQ, Okehampton, Zjednoczone Królestwo
- 0183755700
- info@moorlandfuels.co.uk
- www.moorlandfuels.com
4,6
Doskonała
346 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fabulous
Ordered oil with Chloe, always very friendly and helpful, delivery came very quick, thanks Moorland Fuels .
25 stycznia 2022
Opinia niezależna
Odpowiedź od Moorland Fuels
Many thanks for your review and continued support! Very much appreciated.
Easy to order and delivery was straightforward
Easy to order and delivery was straightforward. A little confusion regarding text that said it was coming on a different day but not big issue. Staff very helpful and informative.
19 stycznia 2022
Odpowiedź od Moorland Fuels
Thank you for your review, very much appreciated.
Delivered within dates specified
14 stycznia 2022
Odpowiedź od Moorland Fuels
Thank you for your review, we are very pleased that you are happy with our service
We ordered our fuel on 2nd December
We ordered our fuel on 2nd December. We were advised delivery would be on or before 16th December. It didnt arrive then. I phoned and was told that they hoped it would be before Christmas. It was but I am sure only because I spoke(!) to them on the phone. Three times I was told that they would get back to me and they didn’t. Not impressed.
13 stycznia 2022
Odpowiedź od Moorland Fuels
Thank you for your review, we apologise that you had a negative experience with us on this occasion. Pre Christmas is a very busy time for us, however our communication should have been better. I am glad that you received your delivery in time for Christmas and hope that you give us another chance on your next top up
First rate supplier !!
As a new customer your service was excellent, friendly and courteous and very efficient, If this continues I shall have no hesitation in recommending your company to anyone should the opportunity occur.
12 stycznia 2022
Odpowiedź od Moorland Fuels
Thank you so much for your review, very much appreciated.
Fair price and delivered on time.
12 stycznia 2022
Odpowiedź od Moorland Fuels
Thank you for your review, much appreciated.
An excellent supplier on whom you can rely!
I’ve dealt with Moorland fuels since I was close to running out of oil in the freezing winter of 2010….. and my regular provider let me down. Moorland came to my aid and I’ve stayed with them since. They are easy to deal with, their customer service is second to none and their prices are competitive.
We are moving house out of their area - how will we manage.
Tip - ask for Wendy!
20 grudnia 2021
Odpowiedź od Moorland Fuels
Thank you very much for your review & continued support over the past 11 years. We wish you all the best for the future!
Easy to deal with
Competitive price through early ordering. Pleasant and easy people to deal with. Would have been 5 stars but they missed delivery by a day. Understandable but as Craig Revel-Horwood says, "I have to dock a point if I see a mistake."
Would always get them to quote.
18 grudnia 2021
Odpowiedź od Moorland Fuels
Thank you very much for your review! We really appreciate your feedback and support (we'll try next time for a 10 from Len)
Polite and respectful
Suburb, kind and excellent service both at the farm and at home alway polite and respectful
14 grudnia 2021
Odpowiedź od Moorland Fuels
Thank you for your review, much appreciated.
Disappointed
I ended up cancelling my fuel order as I was told the quoted 10 days was now going to be 14 days, as they were prioritising orders for people who had run out. I thought this a strange business practice - penalising those of us that are organised. The member of staff I spoke to was very feisty and said my remaining 300l would be more than sufficient to cover the additional 4 day wait. Unsure how she came to this conclusion as she didn’t know the size of my property or who lived there (aged parent). I wouldn’t recommend them and I certainly won’t be checking in with them for fuel prices when I next need to order more oil.
6 grudnia 2021
Odpowiedź od Moorland Fuels
We're sorry that you feel this way. We were in no way penalising you for being organised, however at the same time that you told us that you had 300 litres left, we had a young family that had no heating or hot water. Naturally we could not sit back and let this happen so we just asked if we were able to delay your order by a day or two. We are very sorry that you had a bad experience with us and would really appreciate if you would be able to give us another chance in the future
First class service as usual.
2 grudnia 2021
Odpowiedź od Moorland Fuels
Thank you for your review and continued support, very much appreciated.
From the outset when delivery was…
From the outset when delivery was agreed to the delivery of the oil I was kept informed .
The tanker arrived and my tank was filled .
I received the invoice and payment made over landline . Excellent .
2 grudnia 2021
Odpowiedź od Moorland Fuels
Thank you for your kind review, very much appreciated.
Great service as always
Great service as always! Helpful and friendly staff. Good value.
29 listopada 2021
Odpowiedź od Moorland Fuels
Thank you for your kind review and continued support, very much appreciated.
Odpowiedź od Moorland Fuels
Thank you for your kind review, very much appreciated.
Didn’t listen
Didn’t listen when I said i needed my delivery to be early when truck was heavy, no one listened and lorry came light and couldn’t get up my lane, Moorland wouldn’t attempt again so I was left with no fuel!
24 listopada 2021
Odpowiedź od Moorland Fuels
Please accept our sincere apologies that we were unable to complete your delivery, however we trust our drivers judgement and he deemed the delivery to be too dangerous due to the steep incline and slippery conditions. If he did attempt delivery and encountered a problem then his lorry could have been off the road all day, impacting all other deliveries that we had promised. 99% of the time we would find a solution, so I am very sorry that this was not the case and that we were unable to help you.
Very pleased with the service,
5 listopada 2021
Odpowiedź od Moorland Fuels
Much appreciated Jane, thank you
Great service as usual
5 listopada 2021
Odpowiedź od Moorland Fuels
Thank you for your kind review and continued support, very much appreciated.
Excellent service, competitive price
Very competitive price for heating oil and very easy to contact for information regarding my order. Delivery was made ahead of schedule with email to notify me the day before.
I would recommend Moorland Fuels for your next heating oil delivery and I will definitely be using them from now on
31 października 2021
Opinia niezależna
Odpowiedź od Moorland Fuels
Thank you very much for your kind review Nigel, we are really happy that you are pleased with our service!
i was promised 500 litres of oil am…
i was promised 500 litres of oil am today still not come getting closer to pm not good enough. don't know how you run your business on broken promises?
25 października 2021
Odpowiedź od Moorland Fuels
We are very sorry that you were unhappy with your delivery. As advised prior to delivery, we unfortunately were running a little behind and we were advised that you were okay on your fuel level. I can see from the scheduling that you were on the AM load but sometimes the drivers can be delayed due to traffic, road works or a previous delivery taking longer than expected. I can see here that the delivery was made at 12.41pm, I hope that you were satisfied with our driver and delivery. Please accept our sincere apologies for any inconvenience caused.
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