Montesino Translation Recenzje 

46
Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

They posted a want-ad on Indeed for "Translator and Proofreader EN/SP - $500 to $550 USD Monthly" but then all of a sudden I sort of fall into an interview with someone called Melina D'Orio for a "... Zobacz więcej

Oceniono na 1 z 5

Worst agency ever! They make employees write good reviews and then try to discredit the bad reviews from former employees or unsatisfied customers, so cynical. They pay much less than they should.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Montesino translation is at least a decade ahead of local translations one may have in their home country. Besides being agile and proactive, they were able to keep in touch with me, manage anxiety... Zobacz więcej

Oceniono na 5 z 5

We love using montesino! They are always very helpful and understand when we have deadlines. They do everything they can to provide us perfect service. We deal with global immigration matters, meaning... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi prawnicze i sektor publiczny

Informacje przekazane przez różne źródła zewnętrzne

We specialize in the translation of legal documents in 40+ languages for US Immigration.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

46 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(46)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Really happy with the work

I used their service to translate my documents they did really fine job,I got the best deal and it was fast and error free.
Thank you very much

2 sierpnia 2019
Opinia niezależna
Oceniono na 1 z 5

Slow, mistakes, and bad communication

I have used Montesino three times. The first time, there were many mistakes in the translation, and they didn't respond to my first email 24 hours after having submitted the job asking where the translation was. In the end, they worked to get it right, and I had the electronic version 2 days later after writing pointed emails insisting simple things be corrected (they couldn't even write a number correctly as it had been on the original), and the paper version a little more than a week after the job had been submitted. My second experience was much the same.

Since we had eventually ended up with correct copies on the first two jobs, I gave them one more chance, this time submitting the project one week before I needed it done. Three emails I sent 24-30 hours after the order had been submitted to them went unanswered, and they finally answered a day and a half after submitting the order that the were working on it. The email also insisted that I give information that I had already given in the order placed online. When the first electronic version of the document came to me, it had the same basic errors, and a few problems with idiomatic language. I submitted changes to them 5 hours after receiving this first copy, and then heard nothing for two days! They then sent me an email (to the wrong email address, not connected with this order, and now nearly 4 days after having submitted the order) asking if I had any corrections to make. They hadn't even seen the email I sent two days earlier! A full WEEK after having submitted the job, I received the corrected electronic version, and now it was too late for me to deliver the documents abroad myself. When I asked them to make up for their problems by sending the documents abroad so I wouldn't have to pay postage, they refused, with no offer of compensation for our trouble. Fully TWO WEEKS after having submitted the order, I received the version via mail, and will now pay for postage to ship it abroad.

DO NOT USE THIS COMPANY! Or if you do, don't expect anything remotely within their advertised 24-hour completion timeframe they advertise on their website, expect to send a lot of unanswered emails before the job is finally done correctly, and expect to see many errors.

Their 24-hour turnaround is a joke and false advertising.

19 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

I got my documents translated by this…

I got my documents translated by this company for my Visa application . USCIS requires that I translate my documents which are in Spanish. Montesino was very professional and even sent me a notarized copy of the translation through USPS. Overall I would work with them again.😀

28 sierpnia 2018
Opinia niezależna
Oceniono na 1 z 5

Negative experience with Montesino Translations

Do not recommend to deal with this outsourcer under any circumstances. This is the worst experience I ever had. If you ever receive a message from Marion Sales associated with this translation agency, please it or move it to spam folder. This is an unscrupulous person and does not pay for completed jobs and deny obligations initially taken.
I was recently contacted by your employee Marion Sales regarding translation project. She didn't inform me about the real translation volume of the project but accepted my rate per was that was explicitly sated in my proposal. I gave hers a rough estimation of the total project cost but in the course of work it turned out that the real project volume was much bigger than my initial estimate. Then I suggest to reassess the work scope according to my initial per word rate or just pay me for already completed part according to the agreed rate.
Finally she let me know that she had found another translation and assigned the whole project to him. She didn't offer me any compensations even after I had sent her the completed part of the project.

28 kwietnia 2018
Opinia niezależna
Logo Montesino Translation

Odpowiedź od Montesino Translation

This reviewer is NOT one of our customers. He was a translator. We pride ourselves in dealing professionally with our clients and vendors. In regards to his complaint, we need to meet deadlines for our clients because they submit our translations to US Immigration Authorities. Delays in our translations lead to delays in immigration filings for them and their families.

His translation was of low quality and he was late handing it in. Two things which are unacceptable to us. Our clients deserve better than that. Therefore we do not work with this person.

Oceniono na 5 z 5

I'm very happy with Montesinos …

I'm very happy with Montesinos services. They provide great customer service & are quick to respond and revert back to for urgent matters. I'm very pleased with the service they provided.

23 maja 2017
Opinia niezależna
Oceniono na 5 z 5

Expedite, Proactive, Sensitive.

Montesino translation is at least a decade ahead of local translations one may have in their home country. Besides being agile and proactive, they were able to keep in touch with me, manage anxiety and quite flexible during the process.

One single coment I´d do is related to the "country list dropbox" during the payment process. It seemed to have a very limited number of countries when I paid.

4 lutego 2017
Opinia niezależna
Oceniono na 5 z 5

Good communication with the translator

I had a diploma translated by Montesino Translation. What I liked is the way they were making sure everything was spelled correctly, because I'd hate if I received a document and there was a spelling mistake. Very thorough translation, and a great communication with the translator

28 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Reliable, quick, and fair prices!

We love using montesino! They are always very helpful and understand when we have deadlines. They do everything they can to provide us perfect service. We deal with global immigration matters, meaning sometimes we have very particular requests. Montesino goes above and beyond to provide us what we need. Very appreciative!

20 grudnia 2016
Opinia niezależna

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