Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... Zobacz więcej
Reakcja na opinię
I transferred my personal registration from my car and needed to change the information held by Moja. It was quick and easy and there was no charge.
Reakcja na opinię
I found the website very easy to understand and therefore made my decision to insure with Moja very easy. So far I am pleased with the customer service.
Reakcja na opinię
Informacje dotyczące firmy
O Moja Insurance
Napisane przez firmę
Hey! 👋
Think insurance is a bit blah? Think again!
Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.
Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.
We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.
If you love it, then Moja it with us – get a quick quote now in a few clicks 👇
Get a quoteDane kontaktowe
Zjednoczone Królestwo
- www.mojainsurance.co.uk
4,3
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Made a change to .my insurance policy
Made a change to .my insurance policy. Very easy and straightforward via the website.
6 czerwca 2026
Odpowiedź od Moja Insurance
Hi Roland
We're happy to hear your policy change was easy and straightforward online. Thank you for sharing your positive experience!
Lesley
The Moja Team
Easy to do
Easy to do, cannot say much more. Not sure about the name, does it have a meaning ?
9 czerwca 2026
Odpowiedź od Moja Insurance
Hi Jim
We're happy to hear you found it easy to use! We appreciate your feedback.
There's no real meaning to the Moja name.
Lesley
The Moja Team
Odpowiedź od Moja Insurance
Hello Charles
Thank you for taking the time to leave a review and we're so happy to hear about your positive experience.
We hope you have a great day!
Katie
The Moja Team
Straight forward no bells or whistles…
Straight forward no bells or whistles easy procedure reliable price was very competitive and instant email to confirm felt secure with this company star rated.
9 czerwca 2026
Odpowiedź od Moja Insurance
Hi Dei
We're so glad to hear you found our procedure easy and our pricing competitive.
We truly appreciate your positive feedback and trust in our company!
Lesley
The Moja Team
Odpowiedź od Moja Insurance
Hello Philip,
Thanks for taking the time to leave us a review.
It's great to hear you found everything easy and straightforward online.
Have a great day!
Nicola
The Moja Team
Straight forward and good value.
5 czerwca 2026
Odpowiedź od Moja Insurance
Hello Melanie,
Thanks for taking the time to leave us a review.
It's great to hear you found everything straightforward.
Have a great day!
Nicola
The Moja Team
Moja's online system is well designed…
Moja's online system is well designed and simple to use, others could take a lesson from them
2 czerwca 2026
Odpowiedź od Moja Insurance
Hello,
Thanks for taking the time to leave us a review.
It's great to hear that you found that our online system is well-designed and simple for you to use.
Have a great day!
Nicola
The Moja Team
As suspected Moja left a comment on…
As suspected Moja left a comment on Trustpilot stating that they would contact me to find out more information to resolve matters (…I doubt very much they will do….) Also, a poor review two reviews down from mine was quickly superceeded by a praiseworthy review. A sad indictment of the integrity of organisations which respond to customer complaints stating they will get back to the customer to resolve an issue (….and then don’t!)
8 czerwca 2026
Opinia niezależna
Odpowiedź od Moja Insurance
Hi Sara,
I'm really sorry about the experience you've had with Moja so far, and that you haven't been contacted regarding your initial complaint.
I have chased this up for you and your query is being dealt with - someone will be contacting you directly to discuss your concerns via email.
Thanks
Zach
Moja Team
Very good insurance company easy to…
Very good insurance company easy to deal with and a great price. Refreshing and modern feel
8 czerwca 2026
Odpowiedź od Moja Insurance
Hello,
We love to see feedback like yours - thanks for letting us know.
It's great to hear you found our insurance company easy to deal with and our prices great.
Have a great day!
Nicola
The Moja Team
Poor service after a third party hit my vehicle
A third party hit my vehicle, excepted blame. Moja recommended a local garage, my car was deemed not road worthy from the accident.
Collected and dropped back to me on a recovery vehicle. 50% of the work had not been carried out. The garage, Gemini, Bodmin damaged all of my wheels and I have been without a car. Not provided with a courtesy car for almost 3 weeks aside from the odd day Enterprise had a vehicle.
I pay an upgraded premium to receive a courtesy car so to be left in a position where I have to wait up to 80 days for a verdict on if my vehicle may be fixed and damage rectified is an absolute disgrace.
I have been hung up on after hours in the call waiting line. Disgruntled is being polite.
29 kwietnia 2026
Odpowiedź od Moja Insurance
Hello Rebecca,
I'm sorry to hear about the distressing experience you've had with your vehicle repairs and the issues with the courtesy car. We understand your frustration regarding the uncompleted work, the damage to your wheels, and the difficulty reaching us.
I've referred this over to our Claims Team and asked them to contact you directly to discuss your concerns, you should receive a call from our Claims Team within the next 24 hours.
Thanks,
Zach
Moja Team
You are not bad but
You are not bad but, the only thing you have to add is, the contact number and send the document on time. The policy document need be send after agreeing everything because police can stop you and you have nothing to show them.
3 czerwca 2026
Odpowiedź od Moja Insurance
Hi Ernesto,
Thank you for taking the time to leave feedback.
We don't have a contact number as we're an online based insurer at Moja and all documentation is stored in your online account which you have 24/7 access to.
Take care.
Richard
Odpowiedź od Moja Insurance
Hello Olatunji,
Thanks for taking the time to leave us a review.
It's great to hear you found everything easy to access and understand.
Have a great day!
Nicola
The Moja Team 🚘
Moja don't charge admin fees
Moja don't charge admin fees for online changes. This is why I chose Moja for my car insurance as I was in the process of moving house. After we moved I was able to update my address for no extra charge and have also changed the number plates, again no fee. Would 100% recommend.
21 stycznia 2026
Odpowiedź od Moja Insurance
Hello Alice,
Thanks for taking the time to leave us a review.
It's great to hear that our no-fee policy for online changes has been a great benefit for you.
Have a great day!
Nicola
The Moja Team 🚘
Odpowiedź od Moja Insurance
Hello,
Thanks for taking the time to leave us a review.
It's great to hear you received a fast service.
Hope you have a great day!
Nicola
The Moja Team 🚘
Plain English instructions
Plain English instructions. Easy to complete & submit application form. Hope to never have to make a claim, but guess it would be straightforward if I did. Response & communication was speedy.
28 maja 2026
Odpowiedź od Moja Insurance
Hi Sally.
We love to see feedback like yours - thanks for letting us know.
Lee
The Moja Team 🚘
Of all the insurance companies I have…
Of all the insurance companies I have used, yours is the best in terms of price and ease of arranging the policy.
31 maja 2026
Odpowiedź od Moja Insurance
Hi Ivan.
Thanks for taking the time to leave us a review. That's really great to hear.
Lee
The Moja Team 🚘
Purchasing at a reasonable cost
The purchase price and process was reasonable. There was some difficulty in evidencing my NCD. I was under the impression insurance companies could validate this centrally now
29 maja 2026
Odpowiedź od Moja Insurance
Hello.
I'm glad to hear that you were happy with the price of the policy and the ease of purchase. Unfortunately, there isn't a central database to check the NCD for policyholders.
Lee
The Moja Team 🚘
Really impressed with Moja Insurance
Really impressed with Moja Insurance, recently had to change policy to a new car, such a smooth process. Also a great price too, would recommend Moja.
28 maja 2026
Odpowiedź od Moja Insurance
Hello,
We love to see feedback like yours - I'm glad to hear that you found process easy and the premium price great!
Have a great day!
Kennedy,
The Moja Team 🚘
was very easy altough do prefer to…
was very easy altough do prefer to have phone contac for personal touch but spose in this day and age thats getting vary scarce
14 maja 2026
Odpowiedź od Moja Insurance
Hi Darren,
We're glad to hear that it was easy to manage your policy online. We appreciate your feedback.
Hope you have a great day!
Keyrthigan
Moja Customer Service Team
Had trouble making payment even though…
Had trouble making payment even though funds in account. Found AI of little use as did not understand my problem.
Need to be able to speak to a human
14 maja 2026
Odpowiedź od Moja Insurance
Hi Richard,
I'm really sorry to hear that you faced issues when trying to make a payment.
No worries, as you are able to speak to our Accounts Team over the phone to discuss any payment issues further with them, so hopefully they can help you resolve this issue immediately.
Take care and sorry for the inconvenience caused.
Keyrthigan
Moja Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.