Great brand but unfortunately the model on the website misleads you on making out that certain fits look of the tops and jackets more oversized than they actually are. Ridiculously tight neckline on t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
MKI products are supremely well designed, crafted and presented. Hard wearing, elegant and all at brilliant prices, with considered packaging and swift delivery. Love them.
Reakcja na opinię
order made on sunday evening, i'v received it friday, good point, i had a notification by email to organise my schedule. YES that's important. Quality of clothing : as expected. heavy cotton, shape... Zobacz więcej
Reakcja na opinię
Flagship store delivers everything you couldn want. The best selection of staple pieces and current offerings. The staff are incredibly well established and put you at ease and talk you through any... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
‘INDEPENDENTLY OWNED – GLOBALLY RENOWNED’ MKI MIYUKI ZOKU is a contemporary menswear brand, founded in 2010 in the UK by Creative Director Vik Tailor. The ethos behind the brand is to offer high quality garments at a modest price point, making each collection accessible to the community in both affordability and wear ability. MKI’s versatile collections aim to cover a complete wardrobe, with pieces designed to transition season after season. [M-K-I MEE-YOU-KEY ZO-KU] MKI takes their name from a youth tribe formed during the summer of ’64 in Ginza, Japan. Names after their storefront loitering on Miyuki Street, the Miyuki-Zoku were the first Japanese to adopt Ivy League style. The group (Zoku) created mass hysteria amongst the conservative population, with their forward thinking attitude and revolutionary style of dress; the streetwear of its time. The MKI Team continue to ta inspiration from the ideology the Miyuki-Zoku was founded upon, channelling the groups attitude toward fashion, styling and culture; in turn cultivating a new age community. MKI's flagship store can be found in Leeds, UK in the historic Corn Exchange building. As well as on their online store, and high profile fashion retailers throughout the world. Find the brand on instagram at @mkistore.
Dane kontaktowe
C4, Corn Exchange, LS1 7BR, Leeds, Zjednoczone Królestwo
- 01274 579828
- info@mkistore.com
- www.mkistore.co.uk
4,1
Dobra
286 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Order return process is odd
Order return process is odd.
~£3 deducted without any reason.
No free returns available for a brand charging quite frankly premium prices.
29 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Muhammad,
Thank you for your review, and for shopping with MKI.
Our returns process is done via an online portal, where we provide customers with an Evri returns label to send back an item.
If customers use our provided label and return the item for a refund, a charge is deducted from the refund to cover the label cost. Alternatively, customers may choose to send the item back via a courier of their choice and a full refund is provided.
If a customer chooses to send back an item for an exchange, we provide free labels and send the new item out with free shipping.
If you would like to speak to a member of the team further about this please email info@mkistore.com.
We thank you for your feedback, and hope you have a lovely day ahead,
MKI Team
You use Evri and the item hasn’t been…
You use Evri and the item hasn’t been dispatched.
I go on the website to track the parcel and all I get is update within 24hrs.
Evri are a crap courier company and steal items. If the item does turn up I will be sending back.
29 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Osman,
Thank you for your recent MKI order and for leaving us a review.
We would like to look into this further for you, to help understand why your parcel may have been delayed. Please contact our customer service team via email at info@mkistore.com.
We offer our customers the choice of Evri and DPD so each customer can choose their preferred courier service to delivery their parcel.
We look forward to hearing from you and hope we can reach a resolution.
Many thanks and have a lovely day ahead,
MKI Team
I decided toMixed First Impressions – Quick Delivery but Quality Could Be Better place my first order after…
I decided to place my first order after seeing the brand’s social media campaigns and checking out their website, which looked pretty impressive. The delivery was fast, so that’s definitely a positive! However, the product quality was a bit of a letdown.
I ordered a pair of bottoms, and when I unwrapped them, I noticed loose fabric and cotton bits in the packaging, making it look like the item had been hastily finished at the factory. The overall finish just wasn’t up to the standard I expected, especially for the price.
On the other hand, the gloves I ordered were a nice surprise. While they’re a bit pricey for what they are, I can tell they’re well-made, and I’ll keep them for now.
Overall, I’m on the fence. I’m not happy with the bottoms, but I might give the brand another shot in the future. Just hoping for better quality control next time.
21 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi there,
Thank you for your recent order and for leaving us a review!
We're sorry to hear you were not completely satisfied with your items, we have requested some more information in order for us to look into this thoroughly.
We would love to speak to you about this more, so we can assist you in finding a resolution, you can contact our dedicated customer service team via email at info@mkistore.com.
We look forward to hearing from you, and wish you a lovely holiday season,
MKI Team
Modest packaging
Just got my 1st delivery from MKI -a jacket, it’s a gift for my husband- as a feedback, It would be great if the transparent ziplock plastic bag where you put the clothes had your brand on it at least, so It won’t feel like a random store purchase, specially for people who got them for a gift… I honestly wasn’t expecting such modest packaging from this clothing brand. Anyway Thank you!
20 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Vanessa,
Thank you for your recent order, and for taking the time to share your feedback with us.
We have passed your feedback onto the wider team!
We hope your husband loves his gift, and we wish you a lovely holiday season,
MKI Team
Excellent service
First time using this company first class service. Can’t comment on the product as it’s a gift so not been worn yet
19 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi there,
Thank you for your recent MKI order, and for leaving us a review.
We're glad you had exceptional service while shopping with us, and we hope the gift is loved too!
Have a wonderful holiday season,
MKI Team
Fast shipping and fantastic customer service
Fast shipping, a great customer service. I had an issue regarding my delivery not being done correctly due to the driver. They had the issue resolved and a replacement sent out straight away.
19 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Emma,
Thank you for your recent MKI order and for leaving us a review.
We're so glad our customer service team could provide you with a fantastic experience.
We hope you love your new MKI item, and wish you a lovely holiday season.
MKI Team
First class service
First class service. Laoise from the customer experience team managed to source me a quarter zip that was OOS online. The clothing is of very high quality and well worth the price. Best style and oversized clothing on the market. Thank you MKI.
17 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Sam,
Thank you so much for your MKI order, and for sharing your feedback with us.
We're glad you love your item, we always aim to provide our customers with the best quality items and the best service!
We hope you have a wonderful holiday season,
MKI Team
Good although not as expected
I got the scarf on time for christmas, and the package was intact. The product seems of good quality, fitting the description except it looks more beige coloured than white unlike what's shown in the photo with the model, it caught me off guard but the quality is there.
17 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Dany,
Thank you for your recent MKI order, and for leaving us a review!
We're glad you got your item in time for Christmas, we hope you love your new MKI Scarf!
We wish you a lovely Christmas,
MKI Team
Fast delivery. Great quality
Fast delivery. Lovely quality. Heavyweight hoodie.
13 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Gary,
Thank you for your MKI order, and for sharing your review with us!
We're so glad you had a great experience shopping online with us, and that you love your new MKI item.
We thank you for your support, and hope you have a lovely day ahead!
MKI Team
Great product
Great product. Great service. Spurned on by my recent purchase of their mohair wide fit trousers. Comfiest article of clothing I've ever owned. Superb quality for a very reasonable and realistic price. Admirable company that doesn't seem to take the ....
3 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi there,
Thank you for your recent MKI order, and for sharing your feedback with us!
We're so glad to hear your love your Mohair Blend Knit trousers; and had a great experience shopping with us online.
We thank you for your support, and hope you have a great weekend,
MKI Team
Coat looks more synthetic than the…
Coat looks more synthetic than the listing photos. It’s very shiny. And the fabric doesn’t resemble Alpaca fleece in anyway shape or form.
It’ll be returned.
And be aware.
It’ll cost you £14 to get it delivered and returned.
Just another example of online fleecers
UPDATE
Sorry. What does that even mean???
And what point does that make. ???????
Yes. I can read. I am not. A moron.
However. It does not alter the facts of my original review.
You clearly have a LOT to learn in regards to customer service.
🔴🔴🔴. Oh you love a template response to negative reviews dontcha!????
Absolutely shocking customer service. And yes. I agree with other reviews. Reallllllllllllly POOR quality. I wouldn’t bother. Honestly.
You’ll be sending stuff back. And they’ll fleece you for the privilege 🔴🔴🔴
3 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Symon,
Thank you for your recent order and for taking the time to leave us a review.
We're sorry to hear you are not satisfied with your item, our Faux Alpaca Collection is a highly textured synthetic fabric crafted to resemble a long Alpaca fur. You can read more about the product and its fabric in our product descriptions, and our dedicated customer service team is always on hand via email or social media to help with any enquiries.
Regarding returns, we have two options; we offer pre-paid returns labels at the cost of £4, or we offer customers the option to choose their own return service if they do not wish to use our labels.
We hope this helps, but if you would like to speak to a member of the team further please do not hesitate to email us at info@mkistore.com.
Many thanks, and have a wonderful day ahead
MKI Team
MKI style
Love the style and service of this brand. Your staff were super helpful at the Leeds store and guided me to online where I’ve acquired a very nice pair of the Tencel trousers. I have not received them yet but I’m excited to get and wear them of course. Unfortunately they were not available in medium size which I’m normally wearing but I’m told the small should still fit me and are elasticated at the top, so let’s see but I trust the advice and will be buying more MKI in the future.
1 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi there,
Thank you so much for shopping with us in-store and online, and for taking the time to leave us a review!
We're so glad you had a positive experience in our Leeds store, as well as online.
We thank you for your support and hope you love your new MKI items!
Have a lovely day,
MKI Team
no real care or empathy for customer
I had a 10% voucher and used it for 1 item. I then bought 2 more pretty much at the asme time and contacted the company to see if the same 10% could be appied and they refused to help, really disappointing. No empathy or care from customer service, they pretty much advised me to sling my hook. Nice!
2 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi John,
Thank you for your recent MKI order, and for taking the time to share your experience with us.
We're sorry to hear you are not satisfied with your experience; I can see from your communication with our team via email that you were advised of our additional 10% offer you can take advantage of when you download the app, as well as a further resolution offer our team extended to you in order to reach a satisfactory conclusion to your enquiry.
Customer service is extremely important to us at MKI, and we await your response in hopes we can conclude your experience positively.
If you would like to speak to the team further please send another email to info@mkistore.com.
Many thanks and have a wonderful day ahead,
MKI Team
I got the MKI TRANSLUCENT DIAMOND…
I got the MKI TRANSLUCENT DIAMOND jacket and i got to say the quality of the jacket isn’t good in my opinion im used to my down jacket losing feathers but at this price point its kinda crazy how bad it is. I think a brand like this should focus more on the quality of clothes.
2 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi there,
Thank you for your recent purchase, and for sharing your feedback with us here.
We're sorry to hear you are disappointed with your MKI item, we consistently strive for the highest quality products and service, so we kindly ask that you contact our dedicated customer service team via email at info@mkistore.com so we can launch a full investigation into this, and give you a resolution.
We thank you for your time, and look forward to hearing from you.
Many thanks and have a lovely day,
MKI Team
Decent selection but lack QC
Bought during the Black Friday sale for the 1st time from this store and I was kinda disappointed in the lack of QC and quality of materials used in their products. Their clothes had many loose threads both inside and on the exterior. And 2 of my 3 items had holes already due to its poor stitching.
The only thing I can recommend is their translucent bubble jacket. I wouldn’t buy their other items, even if hugely discounted.
1 grudnia 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Matthew,
Thank you for your MKI order, and for sharing your feedback with us.
We're sorry to hear you have experienced issues with some of your MKI items, we aim to provide our customers with the highest quality clothing and service, so we take this feedback very seriously.
Please contact our customer service team via email at info@mkistore.com so the team can thoroughly investigate any issues and work with you to come to a resolution.
We thank you for your time, and look forward to hearing from you soon.
Have a great day ahead,
MKI Team
My jacket came damaged
My jacket came damaged. I highly recommend going with a different brand. The quality is not what is expected in this price range.
29 listopada 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Max,
Thank you for your recent order, and for taking the time to share your feedback with us.
We're incredibly sorry to hear your item did not arrive as you expect, quality and customer experience is extremely important to us, and in order to ensure we can resolve this for you, please contact our customer service team via email at info@mkistore.com.
Our dedicated team will work with you to identify any issues, and give you a satisfactory resolution.
We thank you again for your review, and look forward to hearing form you.
Many thanks and have a great day ahead,
MKI Team
Excellent quality products at a…
Excellent quality products at a reasonable price and speedy delivery.
28 listopada 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Demo,
Thank you for leaving us a review, and for shopping with us at MKI!
We're so glad to hear you love your products and had a great shopping experience with us.
Have a wonderful weekend ahead,
MKI Team
Quality, style and customer service: 10/10
Quality, style and customer service: 10/10
Wanted the hoodie I purchased for a long while as it's one of the few companies that sell a hoodie over 600 GSM. I was not disappointed. The brown colourway is also spot on.
Comfort levels 100.
Cheers!
26 listopada 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Yoel,
Thank you for your recent MKI order, and for leaving us a review!
We're so glad you love your new MKI item from our 800 GSM Superweight Collection.
We hope you have a great weekend ahead,
MKI Team
Price point and quality is way off
Price point and quality is way off. Just received my puffer jacket and it’s got loads of loose thread, the puff is non existent compared to the photos and there’s already small feather coming out. Only thing good was the quick shipping
16 listopada 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Cameron,
Thank you for your recent order, and thank you for sharing your review with us, we appreciate all our customers feedback.
Due to the way our Bubbles Jackets are packaged and shipped, they will arrive slightly flattened, we advise to hang your jacket somewhere warm for up to 24 hours and the jacket will expand to its correct size.
In regards to your concerns, we would advise you to please contact our dedicated customer service team via email at info@mkistore.com or on the contact form on our website.
The team can help advise you regarding your purchase and assist you where possible.
We hope this helps, and look forward to hearing from you!
Many thanks, and we hope you have a fantastic day
MKI Team
Bought a tee in HN last year
Bought a tee in HN last year , recently decided to look up the brand online , good website , good products , purchase was easy
11 listopada 2024
Opinia niezależna
Odpowiedź od MKI MIYUKI ZOKU
Hi Wayne,
Thank you for leaving us a review, and thank you for your support in the brand!
We're so glad you enjoyed your shopping experience with us and love your MKI products.
Have a great week ahead,
MKI Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.