The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... Zobacz więcej
Reakcja na opinię
First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... Zobacz więcej
Reakcja na opinię
Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
- Sklep turystyczny
O Millets - Newark
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
Unit 10, St Marks Place, NG24 1XT, Newark, Zjednoczone Królestwo
- 01636 557177
4,8
Doskonała
211 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellence in Newark-on-Trent
Excellence in Newark-on-Trent.
I received excellent service and a customer experience that has gained Millets a repeat consumer.
Sandra and Silvia were friendly and actively interested in matching a product to my needs.
Thank you ladies.
11 października 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great service
Great service , great products ready for camping experience
27 września 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Sandra and Vicky are stars
Sandra and Vicky are stars. Their knowledge of walking boots is superb. Very helpful negotiating the return of two pairs of faulty boots.
18 września 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Great service provided by Luke and…
Great service provided by Luke and Becky at Newark shop
17 września 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Two lovely shop assistants in the…
Two lovely shop assistants in the Newark shop, Vicky and Becky. Quick and helpful service. Bonus that my Blue light card saved me over £11. Very sad to hear the store is closing down.
Paul
15 września 2023
Opinia niezależna
Odpowiedź od Millets - Newark
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Visited the Newark Store today 1480…
Visited the Newark Store today 1480 Sandra and Silvia.
Amazing store and service - the lady that served me today (Leatherman Signal) was just simply amazing. A true lesson that so many from other brands could learn from in customer service. It’s for this reason alone that I will now always return to this store!,! Thank you ladies.
27 sierpnia 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Walking boot refund
I bought a pair of “waterproof “ walking boots in July off Millets website. Only wore them three times and they were leaking badly. Rang customer service and they said, no problem, take them back to your local store. Which I did. Becky and Sandra, from the Newark branch, were wonderful. Helpful and polite from the start. Even advised me what cleaning and waterproofing to use. 10/10
6 sierpnia 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Had a great experience yesterday thank…
Had a great experience yesterday thank you for all your help with our purchase
27 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
As always superb service
As always superb service. Not pushy but very supportive. Great advice given during every visit. Silvia and Luke at the Newark branch (1480) clearly understand their customers and pricing points. We trust the products which is why we keep returning. Thank you.
23 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Sandra and Silvia in the Newark store…
Sandra and Silvia in the Newark store 1480 we're fantastic and helped with what we needed to get for my child's school trip. Also gave an extra discount which we didn't even know about. Fantastic!
15 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I always have a great experience in this store.
I always have a great experience in this store. Although it's not the biggest, I always manage to find what I'm looking for. The staff are also great and have assisted me with multiple purchases over the last few months. Becky especially has been very kind and helpful.
21 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Helpful staff and well stocked store
I visited this shop today with my son to buy some outdoor gear. The staff at the Newark shop were extremely helpful and patient as we tried loads of different walking boots on. We found what we needed!
21 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
I ordered a large tent online
I ordered a large tent online, (NOT NEWARK STORE, can't submit the review with out a specific store) it arrived as planned, great.
It is too heavy and too big to go in my car, sadly.
I called customer service and booked a collection for 14/7/23. A very rude man arrived and refused to take it back unless I carried it across a busy road with him.
I refused and he got verbally abusive.
I called customer services again and booked another collection date for today 21/7/23 even received an email confirming this and giving me a time slot. That has now passed. I called CS and have been on the phone for over 45 mins being told to bear with me
I have been told there are no collections over weekends, but she is trying to book for tomorrow!!! No collection booked. The next Klarna payment is due 1/8. No manager. Nothing sorted.
APPALLING SERVICE. I will never buy anything from Millets again.
21 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hi Tina,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@millets.co.uk quoting your review reference as the subject TP37297and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Shaiza,
Millets Online Reviews Team.
Helpful and friendly in Newark branch
Becky and Silvia. Helpful and friendly in Newark branch
21 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Silvia was absolutely fantastic
Silvia was absolutely fantastic. Daughter and I had popped in as she needed a waterproof coat for riding we had minutes to get one, Silvia came to the rescue and kitted my daughter out leaving time to spare. Friendly and helpful knew what we needed and showed us a couple of choices. Fantastic service.
18 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Friendly, helpful staff
Silvia and Sandra were very helpful when I was making purchases for my son to take on his D of E expedition.
13 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great friendly service
Great and prompt service from the ladies at the branch. Great friendly service with a smile
10 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great customer service
Great customer service from all of the team at Millets in Newark this weekend. Will definitely be back again!
1 lipca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
Excellent service. Very patient as I tried on numerous walking shoes.
29 czerwca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great customer service help
Great customer service help - Sandra & Becky
25 czerwca 2023
Opinia niezależna
Odpowiedź od Millets - Newark
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.