METROBUS Recenzje 

Bus 93 runs from Horsham to Dorking. I take it to work, and something goes wrong every day. There's only one bus an hour, and they either arrive at the stop too early and never waits for departure time, especially in the morning. But they usually arrive late. Today, it took 50minutes. I called Metrobus to make sure the bus was there because I couldn't see it on the map in the app. The customer service person assured me it would be there. After waiting 20 minutes in the freezing cold, in the dark, I called again to find out the bus was delayed 39min. This is terrible!

Great custom service by carol and Phil as couldn’t find originally but didn’t give up and took time to find it and they did with great smiles willing to help a great asset for the company

Very helpful, I have no clue about buses! Carol was kind, patient and helpful

I queried a cancellation on the 420 and spoke to Ciara who found out the reason and delt with my problem quickly and efficiently, could not fault her high quality and prompt customer service.

Buses always delayed, lotsbof cancellations, rude drivers. No organisation at all, lots of buses running one way, nothing going the opposite way. 40 min waiting for a bus thats supposed to run every 7 min. Get yourselfs sorted!! I believe we do pay enough to have a minimum of service!

Driver completely ignored the bell I rang requesting him to stop 3 times! I ended up 2 stops past my house stop which is quite a distance and even then had to walk down the aisle on a moving bus to get his attention to stop. Said he didn't hear the bell. Had to walk back home in the dark and pouring rain which is what I was trying to avoid by getting the bus in the first place!

Amazing service as usual, nothing is ever to much work. Thank you Lesley

My son left his pe kit on the bus. Staff and bus drivers were super helpful. Especially carol and Rob at the travel shop in Crawley. Got his kit back to him on the same day!

Very helpful went beyond

I felt I was given full attention, and additionally the confidence from having the complaint repeated back to ensure accuracy. I now await the feedback, and hope that will also merit 5 stars

Big thanks to Metrobus and especially Carol for helping me get back my phone that I lost on the bus! I filled in the online lost property form and was amazed at how quickly they got in touch. Carol was super friendly and made sure my item was safely held until collected. Really appreciate the great service - which hopefully I will not need to use again!

Thank you to Mark Evans Customer Service Advisor for his emails and resolving the issue. Very much appreciated.

Very easy to use app. Can see all timetable, can do journey planning for trips. Also able to see online progress of bus when enroute to my house.

The new 400 timetable is a good thing but the service is still woefully unreliable. Not only running late (which is understandable now and again) but no information provided and sometimes buses running early!

Im currently sat jn the rain as two busses havent areived (the 100) i am now going to be late for work and have no other means of transport

The phone was answered quickly and a friendly, helpful guy named Phil knew exactly what I was talking about and was also there today at the Travel Shop when I picked up the lost item and remembered talking to me about the water bottle my son had left on the bus.

Worst bus company ever the buses don't show up on the time they are supposed to and when they do show up they never wait for elderly and vulnerable and disabled passengers to sit down. I lost my job because the bus wasn't on time and I tried an alternative route and that bus didn't show up either. So I phoned up to complain the person I spoke to tried to help but I ended up being sent on a goose chase trying to get the connecting bus which I also ended up missing yet again and the next ones wouldn't have got me to Brighton on time so I'm not very happy as I lost a days pay plus my job thanks to Metrobus and their incompetent drivers and staff in customer services . If I had the money I would have got a train instead as at least the trains stick to the timetable

Marvelous reply so quick I am so happy as I know what I am doing now with my travell plans .Well done for your effort. Thanks Vanessa

A member of staff at Metrobus went out of her way to call my son’s school when he had left he’s PE kit on the bus. Which I then got notified and collected it. Excellent customer service. Many thanks