.Got up early as really needed to get the 6.37, 435 from Slipshatch road which never showed up.Tracked it when i got back and it was at the hospital.They must heve started it from there.Other peop... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Zobacz więcej
Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus te... Zobacz więcej
Reakcja na opinię
After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again I tried ringing it several times to no avail, however on sunay morning Carol answered it and tol... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Dane kontaktowe
Wheatstone close , RH10 9UA, Crawley, Zjednoczone Królestwo
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,3
Doskonała
385 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Hayley was brilliant
Hayley was brilliant - thank you. And Phil and Millie
20 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Thank you for your kind words Cathy. I will let the team know! ^David
Bus driver didn't know the route and…
Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune.
His driving was erratic and uncomfortable. Customer services said the route changed 7 months ago - yet they haven't changed the bus stop signs..or told the drivers to help customers find the correct route. Shoddy.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Lorraine I am sorry to hear this and would like to look into this further for you. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I will look into this further for you ^Nathan
They are so helpful they actually save my phone save my one year with us
Oh God, literally so so afraid that I lost my phone at Metrobus but the next day I call them save my phone thank you. I’m so happy I had a lot of daytime site and the phone was expensive as well. I’m so happy they did well they gave me my back phone they are so helpful great people I’m so thankful for them.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Thank you for your kind words Parvat, I am so glad we could help and appreciate your lovely review ^David
Amazing customer service
Amazing customer service, thank you Carol and the driver that handed in and kept my lost property safe, for me to collect back.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Thank you for your kind words. I am so glad we could help ^David
Odpowiedź od METROBUS
Thanks for your review Ella, glad we could help ^David
Thanks to Carol she been very helpful
Thanks to Carol she been very helpful
15 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Thank you Cristian, I am glad we could help. I will make Carol aware ^David
Terrible
Terrible. One time about once a month.
Costs me being 40 minute late but won’t let you on for free
14 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hello Scott, I am sorry to hear this and would like to investigate further . Please can you kindly send email FAO Nathan to Info@Metrobus.co.uk and I will look into this further ^Nathan
Lesley was absolutely brilliant
Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you
4 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Travelgirl, thanks for the 5 star review, its great to hear that Lesley was really helpful and helped you with your ticket. I will pass on your feedback. ^Andy
Outstanding staff
Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Pedro, Thanks for the 5 star review about our travel and colleagues Phil and Kealeigh. ^Andy
KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy
What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view
1 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy
Carol was amazing she helped me a lot
Carol was amazing she helped me a lot
1 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Jannat, thank you for the 5 star and I am glad Carol helped you, I will pass your review on. ^Andy
Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Daniela, thanks for the 5 star review, its lovely to hear that Lesley was really nice and helpful. I will pass this on. ^Andy
It was great
30 marca 2026
Opinia niezależna
Odpowiedź od METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Odpowiedź od METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30 marca 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25 marca 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23 marca 2026
Opinia niezależna
Odpowiedź od METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23 marca 2026
Opinia niezależna
Odpowiedź od METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23 marca 2026
Opinia niezależna
Odpowiedź od METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
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