Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company to deal with an very helpful I’ve just renewed, my motorhome policy to a newer motorhome, been with MB&G for 4 years had no problems with claims straight forward an payed out with an ho... Zobacz więcej
Reakcja na opinię
Similar to the below review, we could not get our oak dining table fixed due to being in ‘direct sunlight’ I’m confused where they expect a table to be placed, of course we have windows in our dining... Zobacz więcej
Reakcja na opinię
Stephen in the claims department was beyond helpful and understanding. I haven't had good customer service over the phone from anyone like that before after you've bought a product Thankyou x
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Dane kontaktowe
Zjednoczone Królestwo
- www.mbginsurance.co.uk
4,1
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good 👍🏻 👍🏻 👍🏻 👍🏻🇬🇧🇬🇧👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
24 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
A mixed experience
My claim related to the apparent failure of the windscreen washer pump on a VW Campervan. I was impressed by the speed of response to my claim - limited approval within 30 minutes of submission. I was less impressed with the fact that the cost of diagnosing the fault was deducted from the claim. Since no repairer will diagnose a fault without running their own diagnostic test, this cost is unavoidable and cannot be mitigated. In my case the diagnostic cost was over a third of the total cost.
6 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Richard,
Thank you very much for taking the time to review our service and glad we could be of help. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
They make a difference to my car…
They make a difference to my car insurance policy
20 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Jermaine,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Very helpful explained things clearly…
Very helpful explained things clearly very professional
9 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Mark,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Friendly and prompt service
Friendly and prompt service. Neil explained the cover clearly and took the trouble to ring me back when the line dropped out. Very good customer service.
10 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Stewart,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Super service
Super service, advisor was a good listener & helped me a lot
1 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Ann,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
First class service from MB&G insurance…
First class service from MB&G insurance all communications were promptly dealt with including the payment.
5 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Adam Sutton ⭐️
Adam Sutton, is what customer service should be. He went above and beyond, foreseeing possible issues on my account and very quickly rectifying any possible problematic issues. I had no idea the correct terminology to use for my complaint and he kinds and patiently gave me the right words for the piece of furniture I had called about. He explained and helped and ensured that I was completely comfortable to carry on with my query. What an absolute star ⭐️
16 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
This company does care!
Following a long, frustrating and tedious insurance episode lasting almost 10 months ( not the fault of MB&G ) I have finally had a resolution, due specifically to the patient, kind and resourceful service of Wesley. Additional calls have brought me in contact with Hannah and Maggie. All 3 of them have offered me courtesy and support and are a credit to your company. I am so relieved and grateful to them all.
12 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Ava,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Wesley, Hannah and Maggie.
Kind regards, MB&G
Prompt attention in my hour of need
Prompt attention in my hour of need, my claim was approved and dealt with swiftly, excellent service, many thanks, Barrie Miller.
2 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Barrie,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Can't fill the form in keeps going off…
Can't fill the form in keeps going off n have to fill it out again 5 time so far sick of trying
10 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
First Class Service
Superb service from start to finish
Highly recommended
Adam Sutton was very helpful and supportive of every enquiry.
19 listopada 2025
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
Repairing dealer and yourselves brilliant
Repairing dealer and yourselves dealt with claim in a totally transparent fashion. I was kept informed of all areas and felt total trust at all times. Thank you very much.
5 stycznia 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Highly recommend this company
Highly recommend this company. Paid my claim straight away. Will continue my warranty insurance to them
23 stycznia 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Rowena,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Excellent service and prompt settlement…
Excellent service and prompt settlement of my claim. Initial submission was straightforward via the website, reviewed within a couple of days and approved.
6 stycznia 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Matt,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Do not use - most unhelpful and unreachable firm !
We have had an ongoing claim (for a minor cosmetic repair to a settee) for months now. The whole process of trying to get hold of them has been appallingly bad and when they say they are going to investigate and ring you back, they don't.
The only good thing was the man who was sent out to do the assessment, I cannot fault him. But getting the appointment made for him to visit took lots of phone calls, time and attempts and now the appointment for the repair to be done has simply come to a halt.
This company was the only option when we purchased furniture, but when you can't get through by email or phone and they don't do what they say, we cannot rate you any lower!!!
1 lutego 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Sam,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Awful experience
A MB&G "insurance warranty" was included with a motorhome purchased from a dealer. When I subsequently had problems they were only interested in not incurring any costs. They wouldn't confirm cover unless the chosen repairer gave:
- Cause of the fault (for each fault)
- Breakdown of costs for parts and labour (for each fault)
- Current damp report
- PDI documents from point of sale, including PDI damp report
...even though it wasn't a Damp related issue.
No repairer was prepared to spend a huge amount of their own time dismantling the motorhome to establish cause and repair costs without being covered for their work.
MB&G tried to pass the issues back to the dealer (DG Motorhomes) who wasn't interested and pushed me back to the warranty - a complete downward spiral with me stuck in the middle.
The same happened again when the motorhome developed an engine fault a few months later.
Avoid this company at all costs.
The Trustpilot warning on their page says it all:
Trustpilot content
This company has been displaying Trustpilot content incorrectly.
This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more.
5 czerwca 2025
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Ian,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Absolutely fantastic
Absolutely fantastic, I claimed on my Volkswagen Transporter engine management light issue which turned out to be a faulty AdBlue sensor & tank and MB&G were fantastic to deal with and sorted the claim out very quickly. Highly recommend
19 stycznia 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Martin,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I strugled with the claim from start to…
I strugled with the claim from start to finnish. Being 75 years old i am not good at using computers and emails. Also when trying to phone up was canstantly not able to get through to speak with someone. The whole experience was very stressful. Then, to top it all off my claim was not paid in full.
15 stycznia 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello James,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Very prompt responses
20 stycznia 2026
Opinia niezależna
Odpowiedź od MB&G Insurance
Hello Orla,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.