MASA Global Recenzje 268

Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

we attended a sales luncheon for MASA. the presentation itself took over an hour of endless details That would have been a more effective if it had been condensed to 30 to 45 minutes max. but the wors... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually us... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The meetings was great. The facilitator was very much knowledgeable of her mission. She made you wanting to buy the service. I enjoyed the meal!

Oceniono na 5 z 5

We are looking forward to have this company help us with our needs if and when we need these services. It gives us great peace of mind knowing that we have coverage for these extreme services.

Informacje dotyczące firmy

Napisane przez firmę

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

268 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Oceniono na 5 z 5

My company representative was Marc Burkhalter

My company representative was considerate, giving personal attention to those who were interested in procuring this type of insurance. He explained all the benefits and payment options, and addressed all my concerns. Signing up was a pleasant experience.

4 marca 2026
Opinia niezależna
Oceniono na 1 z 5

BEWARE!

BEWARE!! High Pressure sales tactics designed to intimidate vulnerable senior citizens into signing up at the luncheon seminar. Tommy Bennett is representative in the San Antonio, Texas area. Please beware!! I will be reporting this company and their representative to the local media and the local authorities. What a shame to intimidate and pressure seniors who want to do their due diligence before signing and committing their hard earned money. BUYER BEWARE!

10 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Rude presenter

my wife and I attended a presentation on 3-18-2026. We were very interested but wanted to do our due diligence before committing. Brady asked my wife if she was going to sign up and she told him she was going to think about it. He turned to the entire room and announced in a loud and snarky voice, “she’s going to THINK about it”. As we were leaving he told us that he had given us the information, he had fed us, and that he did not know what else we were going to learn by thinking about it. Sorry, MASA.

18 marca 2026
Opinia niezależna
Logo MASA Global

Odpowiedź od MASA Global

Thank you for sharing your experience. We’re sorry to hear about your interaction at the presentation—this is not the respectful and welcoming environment we aim to provide. We have shared your feedback with the corresponding teams to reinforce professionalism and empathy. We appreciate you bringing this to our attention.

Oceniono na 5 z 5

Beyond MASA's consistently outstanding…

Beyond MASA's consistently outstanding service, one of their best moves was bringing Mike on as Field Representative in Pueblo. His professionalism and commitment are undeniable assets—he should absolutely be recognized. Sincerely, Terrance and Diana Bates, Canon City, Colorado

7 marca 2026
Opinia niezależna
Oceniono na 5 z 5

So excited to learn about MASA

So excited to learn about MASA! Have been telling many others about MASA, including our Primrose Retirement Community’s activity director to set up a meeting here soon.
Thank you!
Sandy Johnson

13 lutego 2026
Opinia niezależna
Oceniono na 3 z 5

MASA seminar

Today I attended a MASA seminar at Red Lobster. The company had sent me a postcard to attend the presentation and enjoy a free lunch. The presenter, Mr D. Brady, did quite a good job presenting all the scary stories about the possible thousands of dollars you would be responsible for from having a medical emergency that would require air or ground transportation to a hospital. He was somewhat argumentative with one gentleman who was asking some pertinent questions, and I found that off-putting. I happened to be seated at a table with 3 other women, one of whom had been to a seminar in December. She stated that she was having a problem with them billing her and that she had tried repeatedly to contact the company by phone to no avail. That, of course, raised a red flag for me. In conversation with the gals I mentioned that I noticed that the MASA literature we were given included the words Emergency Shield Plus. I told them that I recently extricated myself from receiving services from a company calling itself Legal Shield that also misrepresented itself as a legal firm. You know, once bitten twice shy. The cost of the MASA service is pricey but they promise you everything from soup to nuts. Since my red flag was already up, I went home to do a little research on the Internet and on Trust Pilot. Lo and behold I found many positive comments from folks who attended the seminars and free lunch. But I also found some not-so-positive comments from folks who actually tried to use the service. So, that really clinched it for me—of course coupled with the sour interaction between the presenter and the lady at my table who couldn’t reach the company about her billing. I looked up MASA on the BBB website and read numerous serious complaints that validate what the lady at the seminar told me today. There were also complaints that services were not provided as advertised and refunds not issued. I also had an interesting conversation with ChatGPT about my current Medicare advantage plan and the affordable co pays for emergency and non emergency for ground and air ambulance service. It appears that my current insurance and close proximity to the hospital, and non risky lifestyle do not present a real need to expend an additional $500 per year for the MASA services. So, do your homework. Read the 1-2-3 star reviews on Trust Pilot and the BBB complaints before you let the moths out of your wallet.

8 marca 2026
Opinia niezależna
Logo MASA Global

Odpowiedź od MASA Global

Thank you for sharing your feedback. We’re glad you attended the seminar, but we’re sorry to hear parts of the experience raised concerns. This is not the standard we aim to provide. We have immediately shared your feedback with our team to improve. We respect your decision to explore what’s best for your needs, and we’re here if you have any questions.

Oceniono na 5 z 5

A very informative health care…

A very informative health care presentation and discussion.
It was clear from the beginning Masa was going to be a “must have” in terms of helping us avoid costly ambulance bills. The added benefits of Masa Emergency Shield + cover both family members and visitors. No sales pressure was a fresh relief!

17 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Important for Financial Security in an Emergency

The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circumstances forever. One emergency air flight can wipe out any savings the average person may have. I'm glad I am a lifetime member of MASA.

19 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

We have not had to use this service, but…

We have not had to use this service yet, but I feel very good having this as we grow older. It is especially nice since we live in a rural area so often people are flown or transported by ambulance for issues. Also, we travel a lot and it is nice to know that out of the country is included as well. It gives us piece of mind! Thank you for such a great program!

8 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Brian Prokop

The MASA representative was outstanding. He was knowledgeable, and courteous. The follow up by the company gave me confidence that I made the right decision to join. Thanks to all.

3 lutego 2026
Opinia niezależna
Logo MASA Global

Odpowiedź od MASA Global

Thank you so much for taking the time to share your experience with us, Ron. We’re delighted to hear that our MASA representative provided such knowledgeable and courteous service, and that our follow-up helped give you confidence in your decision to join. Your kind words truly mean a lot to us. We will be sure to pass your feedback along to the agent and the team. Thank you again for your support and for being a valued MASA member.

Oceniono na 5 z 5

Protection from the high cost of Medical Transport.

I thought the presentation spoke for itself. I'm in the insurance sales industry and I often see client's ambulance bills. It's hard to believe what it costs to be transported. Medical transport is a particularly expensive business to be in. When it's one of my loved ones (or me) on the stretcher I want the best staff possible on the latest piece of equipment. If the insurance company declares that the transport wasn't medically necessary (or out of network) we're stuck with a bill that could bankrupt a family. We're getting older and we live in a community with a great, but limited service hospital. It's almost inevitable that one of us will end up needing the protection.

6 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Presenter explained the Plan & Pricing…

Presenter explained the Plan & Pricing in Full detail, no pressure in selling the product, it was a no pressure to sign up or not.

12 lutego 2026
Opinia niezależna
Logo MASA Global

Odpowiedź od MASA Global

Thank you for sharing your feedback, Dan. We’re glad the plan and pricing were explained clearly and that you felt comfortable with a no-pressure approach. We appreciate your support and are here if you have any questions in the future.

Oceniono na 3 z 5

Not allowing the customer to choose…

Not allowing the customer to choose the initial deposit date. This can be problematic for people who receives paychecks once a month and on a fixed income.

29 stycznia 2026
Opinia niezależna
Logo MASA Global

Odpowiedź od MASA Global

Thank you for your feedback, Audrea. We’d like to clarify that customers can select their initial deposit date during the enrollment process. If you need any assistance or have questions, our Customer Service team is available to help at (800) 643-9023 or via email at info@masaglobal.com. We appreciate you sharing your feedback, as it helps us continue improving the customer experience.

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