Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a very happy experience with Marianne and Ria who were excellent in selling and knowledge for an amazing 💍 for engagement, wedding band and male band. Can’t thank you enough both for expertise an... Zobacz więcej

Oceniono na 5 z 5

Marianne took great care to listen to what I wanted and was happy to discuss the merits of the options we looked at. She gave us the benefit of her many years of experience which we appreciated and no... Zobacz więcej

Oceniono na 5 z 5

Marianne was lovely and funny, very happy with the ring I’ve got for my to be fiancé, amazing pricing and a very happy customer.

Oceniono na 5 z 5

Best in the quarter. Returned after 10 years to be helped by Marianne again who has such unique attention to detail. Marianne helped us choose the perfect eternity ring, her whole approach is so per... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Sprzedaż diamentów
  3. Jubiler
  4. Producent biżuterii

Napisane przez firmę

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

We originally had a young lady who was…

We originally had a young lady who was really nice and then an older woman (maryanne) interrupted and took over. We felt very sorry for the original girl because it was embarrassing to watch.

Maryanne was rather loud and obnoxious. She also said she doesn’t provide certification or insurance for the lab grown Sapphire we bought which I’ve now inquired about and found that we should’ve got one. Whilst Maryanne knows her stuff (which she informed us she did!) we were concerned no documentation was offered or provided when asked. It actually states on their website they offer certification, so we are confused.

I’ll be honest and say that it’s a nice shop and there are nice people in there, but this woman was not a nice experience. She was probably the shop owner which is why she came with an attitude.

We wished we’d had the original young lady that started to serve us because she was much more of a gentle sales person.

I’ve been a senior sales professional for 30 years and the key is to listen to your customers, not talk over them, discount their opinions or be pushy.

17 kwietnia 2026
Opinia niezależna
Logo Marlows Diamonds

Odpowiedź od Marlows Diamonds

Dear Rebecca, we are very sorry that you felt rushed by Marianne and appreciate your comments abour how a good sales person should behave, which has been passed to Marianne. "Lab grown sapphires" (and other lab grown gemstones) are "synthetic", and IGI only issues certs for larger lab grown diamonds (which BTW are also synthetic, please chk our blogs) . The GIA has even stopped issuing their normal diamond reports even for lab grown diamonds as these are man made. Other jewellers may issue a "certificate" for lab grown sapphires but the certificate has no value and adds to the cost. Your sales order should suffice for insurance purposes should you need to insure the item

Oceniono na 5 z 5

Ring repairs - excellent

I returned to the shop for a couple of ring repairs. My band needed a polish, and my wife’s engagement ring and wedding ring both had some damage from a knock. We spoke to Marianne, she was super attentive and talked me through the whole process. And put my mind at ease. Considering I hadn’t been to the store since the purchase 10 years prior, I was treated incredibly well and the repair work was excellent. It was also turned around quickly. I’d highly recommend the store, and Marianne personally. I wouldn’t hesitate to buy more items from there.

11 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Marianne was fantastic throughout the…

Marianne was fantastic throughout the process, she helped calm me down and helped me find the perfect engagement ring! She was absolutely brilliant! Will definitely be coming back in the future!

6 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Marianne was absolutely fantastic

Marianne was absolutely fantastic, sorted both me out with a beautiful engagement ring. She made this big experience very easy for me and helped me through every step. Would definetley recommend visiting her!

20 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience 💍

Had a very happy experience with Marianne and Ria who were excellent in selling and knowledge for an amazing 💍 for engagement, wedding band and male band. Can’t thank you enough both for expertise and help and for making us feel at home. Will be back again if need be x

15 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great advice, thanks

Marianne took great care to listen to what I wanted and was happy to discuss the merits of the options we looked at. She gave us the benefit of her many years of experience which we appreciated and nothing was too much trouble. Thanks for your help Marianne and we look forward to seeing you again.

12 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Exceptional, Sara is the lady to see!

Exceptional! Looked after by Sara. Popped in to look at switching out my White gold chain for a new, Sara advised me I’d be crazy to waste my money when it just needed Rhodium plating. She recommended I pop to A&A who sorted me out for £70 and saved me around £500! We then when back to look at eternity rings for my 20th wedding anniversary, Sara was AMAZING. She knew exactly the type of ring that would work well with my wedding and engagement ring, it was like it was made to be on my finger! We didn’t intend to buy on the day but the price and service was so good we made a lovely purchase of a Platinum twist eternity. Sara arranged for it to be resized and I collected 1 hour later. Thank you for making this such a lovely experience and for my lovely new ring 💍!

7 marca 2026
Opinia niezależna
Oceniono na 5 z 5

The team who helped us choose our…

The team who helped us choose our wedding rings initially were fantastic. 10+ years on and they are still fantastic in helping to clean them.

Very very helpful team, and the ladies are absolutely beautiful 🫡

2 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing!

Marianne was absolutely amazing! Knowledgeable, friendly and helped me pick my dream ring.

28 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Very helpful

Marianne was a great help, very engaging with conversation both on the product and small talk. Service was quick and you were looked after as a customer.

28 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

A memorable return to Marlows

A memorable return to Marlows 10 years after our wedding! The service provided by Marianne was fantastic. Her knowledge, stories and service made our visit even more special! Thank you Marianne and the team at Marlows!

19 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

We were recommended to Marlows

We were recommended to Marlows by someone we know that has used this family run jewellers for many years. I can honestly say we were not disappointed, Marianne was very knowledgeable, really friendly and made our experience wonderful especially after visiting a few of the other jewellers in the jewellery quarter and coming away unhappy. We can highly recommend this fabulous place and we are over the moon with our purchase.

22 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing

Amazing! Very knowledgeable and friendly. Couldn’t do enough to help my mum find her perfect ring for her 60th wedding anniversary.

19 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Marianne is amazing!

Marianne has been absolutely wonderful to work with from start to finish. She first helped us choose the perfect engagement ring a few years ago, and we knew straight away we wanted to return to her when it came time to choose our wedding rings. Once again, she went above and beyond to make the whole experience special, stress-free, and genuinely enjoyable.

Her knowledge, patience, and attention to detail really set her apart. She listened carefully to what we wanted, offered thoughtful guidance, and made sure every choice felt right for us. Nothing ever felt rushed or pressured — just friendly, professional, and completely focused on making us happy.

We’re so grateful for her help during such important moments in our lives and wouldn’t hesitate to recommend her to anyone looking for expert advice and truly personal service.

16 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent

We got our wedding rings from here and was served by marianne, she was a delight to deal and helped us with our choices.. my fiance returned a few months later to upgrade her engagement ring! I Highly recommend marianne she is very knowledgeable and made our experience extremely helpful 👏

14 lutego 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej