Mango Bikes Recenzje 151

Unfortunately my experience of this company is as poor as it can be and it is disappointing to see that there are many other customers who have had the same unhappy experience as I have. In short, I ordered a saddle which arrived reasonably promptly but I had to return it as it didn't match my bike and, having read the returns policy, returned the saddle to Mango at my own expense. The saddle was delivered to them about a week later in mid-July 2023. This was after initiating a return on their website which did not generate a return label or even allow me to select a refund as an option (which is allowed according to their returns policy). I tried many ways, repeatedly, to contact them - via email, phoning and leaving messages, and using their chat tool - none of which have initiated a response from them. From reading others' reviews, I can see that my experience is mirrored in the experiences of other buyers. They seem to operate on the basis that if they ignore you for long enough, you will go away (never to return in my case). Buy from them if you like, but if there is a problem, you won't be getting your money back. I am disgusted by their dishonesty and lack of ethics.

they lure you in with a very fancy looking website that makes them seem competent but in reality they are everything but that
I ordered my bike 5 weeks ago in july....
according to their website shipping will take place between 3 to 5 days after ordering that is basically a lie since I have'nt even got an update on my order a week later, here I am trying to get somebody to answer my mails looking dumb.. how hard is it to let a customer know whats up with their 700$ purchase? stating such big lies on their website and adding poor to non existent communication makes me think about taking legal actions since other reviews report a similar experience

Remarkably similar experience to those below - great website, great choice and all looks very classy, but when you try to cancel the order....
No responses to webform or email, no answer on phone - webchat you do get a response, but so far I have had that 'refund will be in next 48 hours', 'refund will be in the next 24 hours' and 'refund will be this week'. You have to wonder if the company have bitten off more than they can chew - but hanging on to peoples cash is out of order.

UPDATE 3rd August: Norfee bikes which is associated with Mango Bikes, and registered at same address with Companies House has a compulsory strike off notice on Companies House website dated 1st August - to be struck off and dissolved in 2 months time. Siggghhhhh...hence the delaying and ghosting

Shoddy company. Avoid at all costs. 4 weeks no bike. To be informed they dont have the wheels i wanted and tried to offer me subpar products. Customer service is horrific

Ordered a bike on 27th May. It’s now 3rd July and still no bike.

Basically missed the entire summer and the purpose of buying the bike.

Update. I finally got through to them on Tuesday 12th July and spoke to a guy who appeared to be very helpful and agreed it had been a while. He said he would speak to his colleagues in the morning and ring me back. Over a week later I have heard nothing.

Today, 19th July, almost two months after the purchase, I have filed a paypal case for a refund so I can buy one in store elsewhere.

I would never buy a bike from this company - all you have to do is look at all the bad reviews of people with similar experiences.

It is clear they are scammers.

Update
It is now August and no bike despite ordering it in May. I have put a claim in with paypal resolution centre.

Bought bike, decided after a week or so to cancel it as I hadn't heard anything from them about delivery and had emailed them to find out when delivery would be and it was just ignored, so requested order to be cancelled on 16th June and again email was ignored. Still no bike, still no communication. Now have today, opened a dispute with PayPal to get my money back. I would advise people not to buy from this company.

Bought a Norfee bar bag from Mango bikes because it was advertised as completely waterproof. It isn't at all waterproof, first sign of rain and the contents all ended up damp. I wouldn't give 1 star for that alone, but I've tried contacting them several times to discuss the issue and have had no response. Terrible customer service, definitely won't buy from them again.

Tilaaminen oli helppoa. Tilauksesta siihen, että pyörä oli kotiovella meni 20 päivää. Polkupyörä on upea. Kiitos!

DO NOT BUY FROM THIS COMPANY. Dreadful customer service. If you order from them and require a refund, don't expect any money back. They won't answer the phone or answer any of the emails I've sent. Royal Mail confirmed the item had been signed for at the address and have proof of signature.

Very happy with the look and feel of my bike, arrived today and after I got home I instantly put together the remaining 10% of the bike and headed off for a spin. First time I've had a road bike and the ride was amazing! Bike is very light and easy to pick pace up on. Upon ordering a few days after I noticed the order acknowledgement I received wasn't the same colour I had chosen, or at least I thought I had chosen. Mango bikes are not the best at answering their E Mails but managed to pick up the phone on both occasions I called. They didn't have the colour I was after in stock, however went out of there way to offer me a free upgrade to me to a chrome level 2 bike. Overall very happy with the experience and I look forward to start riding!

Hideous experience. Avoid at all costs. I can't vouch for the quality of the bike as you will see, but the customer service and overall experience is just ridiculous.

I ordered a bike on 31st January 2023. The site makes some claim that 2-3 weeks is rough estimate of build queue. 10 days (10th Feb) I received notification by e-mail that the estimated despatch with be 16th February.

Today, 21st February, I check the my account and it still said the order was being worked on. I contact, via chatbot, with customer services. Turns out they apparently made some mistakes in the painting process...so a new frame has been queued for painting.

Absolutely zero information about this either on their website or by e-mail. i had to contact them to find out.

The chatbot/operator agreed they hadn't communicated very well and were willing to 'upgrade' wheels (100 GBP value). However it was still not clear what delivery time was. I am 3 weeks in and no sign of the bike.

I decided that i would got to local bike shop and buy a bike so I asked to cancel and get a refund.

Here is the fun. I get informed that I would only get a partial refund as there is a 'restock fee' of 30 GBP. So the company is willing to splash out on upgrades, but charge me 30 GBP for them to not deliver anything? Moreover if I continued with the order, but then send it back immediately there will only be 30 GBP restock fee.....obviously I would have to pay to ship the bike back, however the whole set up is far from customer centric.

I can't recommend this experience nor company to anybody, shocking lack of empathy for the specific situation, just a 'follow the rules and policy' mentality. Of course with a 'oh we're a really small company, trying our hardest'. Absolutely rubbish customer experience.

Update: Just got this from paypal
Total purchase amount
£474,99 GBP
Amount refunded
£430,74 GBP

Silly me for not mentioning I get to fund the paypal fee too. So a nice 44.25 GBP for not receiving a bike! Thank you for not supplying me a bike for ONLY 44.25 GBP.....insult to injury.

Update 2: Chatbot/Person tried to convince me to reinstate the order. The free upgrades and a further discount. I was asked what would be me happy….full refund. Alas this was not on the cards. No regard for what I wanted as a customer just a figurative middle finger to someone not willing to say how great the bikes are and yippee what fun I have riding them. It appears to beyond their abilities to grant the wishes to customers when they themselves have made a mistake.

However I was informed 99% of customers are happy. So 1 in 100 are not. Sounds pretty poor. And according to the stats here almost half give a 1 star. Go figure.

No more response from chatbot/person as obviously I’m not a Believer in the Mango Bikes phenomenon.

I am kicking myself for funding this bunch.

Absolutely garbage, AVOID. I run a bike workshop in London and needed some parts. Totally ignored on all channels - email, phone, web chat. I can't get a refund. Terrible service.

Hi,

Ok. Got my fabulous new pink e bike from this company and could not be happier.

Absolutely delighted with it.

They are custom built and therefore need time to get the parts.

So give yourself time from ordering to delivery.

Definitely worth the wait.

Very unusual colours, style, mix and match.

I opted to collect my new bicycle as I wanted it put together with the experts.
Even though there was free delivery included with the purchase.

I was mainly dealing with Andrew who was just amazing ( a man of his word )

He also threw in a few freebies with my bike which I very much appreciated

So thank you Andrew and team…….

“ If Carlsberg were doing bicycles they would pick you “

Oh ! And about the bicycle…… love love love it !!!!

Just need to peddle a wee bit and off you go 😜

Frame, colour, saddle, lights, wheels, gears, mudguards and battery just terrific.

Now I can’t say I am an expert cyclist but this beauty is exactly what it should be and that’s more than enough for me.

Thank you Andrew and Mango team

Alice

Quick delivery and product as expected. at a competitive price

Had an issue with my bike, emailed customer service, got a reply asking for more info, and then got totally ignored. The bike itself is okay, now that I got it fixed out of my own pocket whilst within warranty. Lack of communication is very very disappointing. Chaser emails were also not replied to.

I bought a Mango Point R and I am very pleased with it. Just one issue and that is there are no eyelets at the rear with which to attach mudguards and a rack (as was advertised online and in reviews) I chatted today (a Bank Holiday) with Andrew and he was very helpful. I am hoping to receive a solution so I can upgrade my review to a 4 or 5 star!

Very quick response from the CEO and a solution has been offered! I am looking forward to receiving the items!

I have had responses to my questions and they very kindly are sending me the parts free of charge. Very good service! I like it!

Everything received as promised plus a small gift - nice touch!

Spoke with Andrew on Live chat 11/04/22 , great help and even gave me an offer on my new Bike tyres , fantastic service.

Terrible customer service. Terrible product. Andrew the CEO is extremely arrogant and unhelpful, as other reviews state. One time I messaged the online chat regarding my issue, Andrew replies after a long time and messages from me asking if anyone is going to reply, with one message and then just exits the chat, not even asking "is there anything else I can help you with?", or "did that answer your question?". The way they treat customers is atrocious. Even if they see your message, they don't reply for ages. They continuously failed to confirm receipt of my return, even though Hermes tracking said it had been received by them 6 working days prior. When they did refund the product cost, there was still no confirmation email, just a rouge bank transfer after I'd messaged the chat a couple times to little or no reply. They even refuse to admit if their product isn't fit for purpose – Mango branded handlebars don't fit bar-end shifters, an incredibly common setup, because the metal of the bars is too thick (a sign of cheap material in itself to compensate for poor strength, which explains reviews complaining of dangerous handlebar fail mid-ride). When I spoke to Andrew about this initially he was extremely rude, so far so that after he replied to two messages, he again exited the chat because he couldn't be bothered to help a paying customer, and instead got another employee to message me instead. They wouldn't reimburse the postage return costs despite this. PR messaging tone of voice is so, so annoying.

I wrote a thorough review back on 14th of Feb (I can’t find how to delete it - update, deleted it) where I explained how my bike was delayed but everything was fine (it was during Covid, I still understand that as almost a year later bikes are still heavily delayed. I know this because I’ve had to buy a new bike). I now disagree with my previous rating.

I kept getting punctures in the Kenda tyres. Well, they are the cheapest and probably for colour novelty value, but, nonetheless, got some gator skins, absolutely brilliant. Didn’t think much of it.

I then had a spoke fail on me. Bit surprised at that component failing, but assumed it happens. I got it fixed, then it happened again (got some cycling mates who confirmed a spoke failure isn’t a frequent fail and certainly not within this time frame). I emailed Mango and said within two months of having my bike I’ve had two spoke failures, one in each wheel. Mango claimed that the fault would lie with the shop that fixed it. I replied and explained (again) that both failures were different wheels. They then told me I got it fixed and so couldn’t do anything. I then had a third spoke fail so I replaced it with non Mango wheels. Worked a treat.

It went well until I was downshifting at the lights and the whole chain jumped off, ripped the rear derailleur with it and bent the bottom of the frame. This happened virtually six months to the day of having the bike. Mango told me I should have consulted them before taking it to a shop following the spoke issues, so this time, I asked them what to do to fix it and they just said to go to a shop. The first shop I took it to looked at it, I explained the problem, they asked the brand, I said ‘Mango’ and the lady behind the counter laughed and said ‘good luck!’, five minutes later, I’m told it’s probably a write off. I was unsure if this was correct so I also sent pictures and an enquiry to Balfes Bikes who confirmed that the design of the Mango frame and derailleur doesn’t have a breakaway part, so when the chain jumped and pulled it, it was always going to rip and bend the frame. I’m no bike mechanic so that might be a poor description! I’ve emailed Mango many times (with many replies taking weeks) and the current status is that they recommend I should look at buying a reduced price replacement frame or to take it to a bike shop and get them to bend the frame back (but with nothing about what happens if the frame snaps).

I have effectively ended up with a nice looking ornament. I’m genuinely gutted. I took time to write my review because I thought Mango were genuinely being given a bad rap following things out of their control (Covid slowing parts and deliveries etc) and I wanted to give a fair review. But sadly my opinion has changed. I’ve replaced tyres, spokes and wheels through failures and now have a useless frame. £600 is not a huge amount of money for a road bike, but it is a significant amount for me. To add insult, I hadn’t even finished paying it off as it sat in garage in it’s unrideable condition. I’m currently in discussions with trading standards regarding the situation.

Would I use them again, no
Would I recommend them, no

A real shame. But there we go.