Madame Tussauds London Recenzje 

112
Wynik TrustScore: 3 na 5

3,0

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Was alot better years ago, when each area was categorised, when the main hall hosted heads of state, and Royals. It all seems a bit jumbled?. Am sure there are more influential and famous people that... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Don't waste your money. You'll queue for ages, get ripped off on the price of a ticket and be hustled through a one way system and out on the streets within 30 minutes. Easily one of the worst tourist... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Totally enjoyed our visit to Madame Tussudes. Went with my grown up children and grandkids for a family day out. Hadn't been there in years there was something for everyone. Totally enjoyed... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Every morning (including weekends where I shall be able to take a break) at 9 am all their employees start bringing metal poles out without even having a decency to pull them up from the floor and I a... Zobacz więcej

Informacje dotyczące firmy

  1. Atrakcja turystyczna

Napisane przez firmę

Step into the spotlight at Madame Tussauds™ London and get up close and personal with more than 250 lifelike wax figures.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

112 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 60% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(112)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

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Oceniono na 1 z 5

Combi ticket rip off

Combi ticket rip off. Even thought i checked both attractions were available for the day i was travelling to london, they were not available to combo tickets. Is this the reason they dont let you check the dates for the second attraction.

29 sierpnia 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Greg,

Thank you for taking the time to leave us your feedback – here at Madame Tussauds London, we appreciate all feedback, as it is vital to our efforts to continuously improve our guest experience.
We're sorry to hear that you have been unable to book a convenient date and time for your visit to your chosen attraction. Our London attractions are currently operating at a reduced capacity with increased demand, so certain popular dates are becoming fully booked. We apologise for any disappointment caused. Combination tickets are separately allocated spaces from standard tickets, which is why you may have seen availability for standard tickets on the attraction’s website.
Combination tickets are valid for 90 days from your visit to Madame Tussauds London, but if you would like to discuss your ticket options, please do not hesitate to contact us at guest.experience@madame-tussauds.com.

Kind regards,

Katie
Guest Experience Team
Madame Tussauds London

Oceniono na 5 z 5

Had a great time here

Had a great time here, me and the kids loved it.

23 sierpnia 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hello Nicola, wow thank you for the 5 stars! We hope to welcome you back to the next A-list party sometime soon!
Evie
Guest Experience Team, Madame Tussauds London

Oceniono na 5 z 5

Thank you for a lovely day out on…

Thank you for a lovely day out on Monday this week. My last visit being over thirty years ago, so lots to see. Many thanks for all the staff that enabled me to access the different floors due to mobility issues. All so kind and helpful going that extra mile, and a special mention to Millie. Well done to everyone.

11 sierpnia 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Margaret,

Thank you so much for taking the time to leave us your lovely feedback from your recent visit!

We're so pleased to hear that our team helped to make your visit go smoothly! Accessibility is a top priority for us, so we're glad we're getting this right. We'll be sure to pass on your feedback to Millie - it'll make her day!

We hope you'll visit us again some day for even more famous fun with all our stars! Please don't leave it another thirty years!

Best wishes,

Katie
Guest Experience Team
Madame Tussauds London

Oceniono na 4 z 5

Nice place to spend time

It was really fun seeing all the famous and known people in wax!

10 sierpnia 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hello Jesscia,

It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.

We are delighted to read that you had a truly fabulous experience at our world famous attraction!

We look forward to you walking down the red carpet into our next A-list party for another star-studded experience!

Kind regards,

Hattie
Guest Experience Team
Madame Tussauds London

Oceniono na 5 z 5

Fantastic

Fantastic, cant wait to go with the kids again.

5 sierpnia 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Douglas,

There’s nothing better than spending a day with the family and we are so thrilled you chose to spend it with us. It’s fantastic to see that you had a great time and we hope we can welcome you all back again soon for another day with the stars.

Kind Regards,

Matt
Guest Experience Team
Madame Tussauds London

Oceniono na 5 z 5

Visited madam Tussaud’s with my…

Visited madam Tussaud’s with my girlfriend. Firstly just wanted say a massive thank you to Lavina who helped us sort out our tickets at the self checkout and was very pleasant and helpful.

The museum was loads of fun with a range of present celebs and famous people and history. Would recommend!

2 czerwca 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Callum,

Sounds like you had a great time! We always love hearing about our guests’ time in the limelight. Come back and see us soon, won’t you? The world of celebrities is always changing, and so are we! Head to our official website to book.

Kind Regards,

Matt
Guest Experience Team
Madame Tussauds London

Oceniono na 2 z 5

Filthy, crowded, bad staff, nothing worth seeing

Went once cause my girlfriend wanted to see it. Never again. That "museum" it's a proper joke 😂 Filthy, zero organising of crowd, staff has no clue of anything whatsoever. Most of the so called attractions are displayed in such bad lighting, you can barely take a picture, don't know if i recognised 5 figures there, poorly buit and there's no "life size" in there. Truly a waste of money and time. Oh, and what's the point kf booking ahead online if i have to sit in an hour queue? Marvel show is a disgrace, especially the 4d thing 😂. The gift shop...what can i say, i can find everything on any corner kiosk in central London. Why is this fire hazard, disease spreading, disgusting place so popular, beats me

31 maja 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hello Silviu,

Thank you for taking the time to complete a review.

We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests.

We can assure you that we take the safety of our guests and staff is our highest priority.

We’re disappointed to read that you were unhappy with your visit to Madame Tussauds London and would welcome the opportunity to discuss your feedback in more detail. Please do not hesitate to contact us at guest.experience@madame-tussauds.com

Guest Experience Team
Madame Tussauds London

Oceniono na 4 z 5

Surprisingly good!

Madame Tussauds was one of those places I felt I needed to go, but wasn't sure how entertaining wax figures would actually be. But I'm glad we went! An entertaining couple of hours. My nephew loved the Marvel figures!

30 maja 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Belinda, Wow, thanks for the 4* review! We’re so glad you loved your time sharing the red carpet with the stars! Has that glimpse of stardom got you wanting more? We’ve got some great deals over on our official website. Kind Regards, Evie Guest Experience Team Madame Tussauds London

Oceniono na 5 z 5

I really enjoyed it with my family.

6 kwietnia 2021
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Cloe,

Sounds like you had a great time! We always love hearing about our guests’ time in the limelight. Come back and see us soon, won’t you? The world of celebrities is always changing, and so are we! Head to our official website to book.

Kind Regards,

Matt
Guest Experience Team
Madame Tussauds London

Oceniono na 5 z 5

Great experience

Great experience, great management, amazing staff!!

4 listopada 2020
Opinia niezależna
Logo Madame Tussauds London

Odpowiedź od Madame Tussauds London

Hi Anna,

It’s great to hear that our team made your visit even better. Making sure you have the best experience possible is what matters most to our amazing team!

We hope to welcome you back again soon!

Kind Regards,

Matt
Guest Experience Team
Madame Tussauds London

Oceniono na 4 z 5

Went with my 12 year old daughter on…

Went with my 12 year old daughter on Wed 2nd Sep 2020, so no queuing because of covid-19 you have to book a time slot online. All very good and few people so easy to take lots of pictures. My only complaint is the cost you pay for your photo taken with the royal family. £30 and 1 photo in a thin card holder and they say unlimited downloads, but only of the one photo you choose(there were 3 taken as you go around so I thought you could download all 3). The download is low res-150ppi (18.29x27.43cm), so pretty crap.

6 września 2020
Opinia niezależna
Oceniono na 4 z 5

A fabulous day out for myself and three…

A fabulous day out for myself and three friends. The staff we spoke to were polite and very much in the background. The wax works were intriguing and it was a different experience than when I went there many years ago. This time I got up close and personal rather than looking at them from a distance.
The cafes were closed it seemed so no chance of a drink and sit down.
Excellent time there.
The only advice I’d give is BUY a Program as I’m sure we missed many areas that we wouldn’t have done if we’d purchased one.
And a note to staff, please offer programs at point of sale to remind us. Thank you.

4 września 2020
Opinia niezależna
Oceniono na 4 z 5

An enjoyable experience

Staffs are polite.
The waxs statue matches alot to the famous people & the place were well cleaned.

The place is pretty big ,so don't be in an rush when exploring it.
Last not least, great location for fun pictures.

1 września 2020
Opinia niezależna
Oceniono na 4 z 5

After being sceptical about visiting…

After being sceptical about visiting the attraction, I actualy found myself really enjoying the experience and appreciating the all of the sculptures inside.

Lots of selfies taken, and impersonating jonny Wilkinson taking a conversion amongst the highlights.

21 maja 2020
Opinia niezależna
Oceniono na 4 z 5

Went today for the first time and was a…

Went today for the first time and was a little sceptical because of the cost and just wondering how I would get my money worth but I did not leave disappointed, the marvel mini movie made my nephews day. A massive thank you to thee girl working down in the sherlock Holmes bit who gave my housemate a mini heart attack, was fantastic 🤣 would have been 5 stars but the ticket/queueing system wasn't great.

8 lutego 2020
Opinia niezależna
Oceniono na 1 z 5

Told no buggies at the door and no…

Told no buggies at the door and no mention of this when booking. The security kindly let in the later slot before us. Hearded like cattle and they put the first celebrity right by the lift exit so caused bottleneck. Rude staff and pushing and shoving tourists trying to get a photo. Never again, goto Blackpool one its much better organised.

12 września 2019
Opinia niezależna

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