lyonsholidayparks.co.uk Recenzje 

Would give them less than one star for customer service if I could. DO NOT BUY A CARAVAN FROM LYONS!! No care, no consideration, absolute pirates. We have been waiting nearly 6 months for them to contact us about buying back a caravan after my parent who owned the caravan died. The caravan has remained empty and unused and they have still charged the full site fees even though I have phoned and emailed them over 30 times over the past 6 months. Nobody ever returns a call. Went to visit them and spoke to the sales manager and he was worse than useless. Promised he would have it sorted within 2 weeks, that was 3 weeks ago and although I have emailed him on numerous occasions and sent him all the relevant information he still hasn’t bothered to contact me. Caravan was bought for £34000 about 4 years ago and the sales manager said they would offer us about £5000 for it. He couldn’t even be bothered to come and view it, he just said I’ve got 5 sites I’m not bothered about that caravan. When buying the van they were on the phone every other day but when we want to get this sorted they couldn’t care less. I have recently talked to two other owners on the same site and they are trying to sell their caravan back to Lyons and they are having the same problems. The sales manager actually said to one of the other owners that he will buy his caravan for £5000 and probably sell it for over £22000. What a way to treat customers.

Took nearly £30000 and that's not including site fees then after promising refused to buy back and offered just £742 in scrap after a year so they could resell it on for profit. Absolute SCAMMERS!whatever you do DO NOT BUY from these!!!!

Do NOT buy a caravan from these people. You will regret it when you finally decide to sell it. People you have been warned.

Stayed at Lyons lido beach the cafe is never open spoke to owner and he says it’s mind I’ll open and close when I want the shuttle bus between sites does not run and there is nothing on the site at all the receptionist who was on was not a happy bunny at all and not really helpful in any way

Love this site.
Ryan from beach buddies went above and beyond for our family along side Dave n Simon.
Plz keep the dream team with Ryan 24//4/ 2025

Went on 3 short breaks to Lyons Caerelwan Barmouth in 2024. Firstly the staff in Caerelwan are brilliant Carole on reception is a lovely lady. Our visits in 24 were very good.
We booked again for a 3 night break in February 25. This time we had the lodge with hot tub! It’s the most expensive one to stay in.
I asked to book the swimming pool for Saturday morning but was told the boiler was broke so couldn’t use the pool. According to Customer Service we were offered to use a local pool discounted! Lol.
The lodge didn’t have WiFi, I did manage to piggyback off another caravan but was very hit & miss. I phoned the WiFi people but was told the lodge didn’t have a cube for WiFi. Apparently we got WiFi off another van so that was ok!
The hot tub had a funny smell coming from it, a bit like rotten eggs! we did use it but was stinky. Apparently They check the hot tub once a day? Unless the engineer was in stealth mode I never seen anyone check for Ph levels like I know they do in Barmouth Bay holiday park.
We had a door that wouldn’t lock so was open all night! The Maintenance man came next morning and sorted it straight away and was very helpful.
I sent an email to Lyons in Rhyl and a reply off a lady who’s name was Paula apparently the customer service manager? I can now see why Lyons have a trust pilot of 2 stars as this woman is delusional! It’s not worth explaining or arguing with this type of person. So best thing for me is not to use Lyon’s holiday parks again. It’s a shame really as they have good staff in Caerelwan in Barmouth. Shame about the management in Rhyl. We did have break booked for August 25 but asked Paula (Lyons customer service manager) to cancel but had no reply. Which doesn’t surprise!

We have just purchased our first pre-owned caravan at Lido Beach Holiday Park. Adam was amazing and helped us find our perfect holiday home, we couldn't be happier! The park staff worked hard to ensure our caravan was ready for us to have our first weekend on 21st March, only 4 weeks following our purchase. The caravan is beautiful, exceeding all our expectations. Thank you Adam and all staff at Lido Beach. We are looking forward to fun times ahead! :)

poor service don't care for owners, felt ripped off !!!! absolute nightmare of an experience beware !!! i purchased a holiday home , which i feel i was oversold, miss sold and very overcharged, snags were never completed they only gave a couple of weeks to get these done and dragged fixing issues out, broken fridge leaking black gunk, electric fire kept cutting out , piece missing on shower which injured a guest and i had to refund the guest, Lyons took no responsibility because they had exchange the caravan to my hands , disgusting i asked them to fix the shower and dragged it out for months i got someone in and had a brand new shower fitted and they had the cheek to charge me over £100 to fix scamming me once again , window handles would always jam and not open and charged me £25 each time to what they call fix the handle their worked snapped the handle spur , didn't fix , didn't replace and i stupidly paid these fees multiple of times, i replaced the fridge the shower the external ariel , ripped all carpets up and replaced to find wet damp and mouldy flooring i sold and left due to the distress the lack of care and total disregards to their fault awful place i wouldn't buy on their or go on holiday.

we purchased a brand new caravan with them. probably the worst thing we have done. The caravan fire does not work they didnt fit an ariel the boiler is leaking they have now fitted decking and we have had no gas for over 2 weeks as it needs extending to miss the decking. Shocking. I have sent the details to my solicitor to try get a full refund

Review for Lyons Holiday Park: Disappointing Experience with a New Lodge

We purchased a lodge from Lyons Holiday Park in October 2022, excited about our new holiday home. Unfortunately, the experience has been far from smooth. Despite purchasing in February, our lodge wasn’t put together until the end of May 2023, which was already a significant delay.

Once the lodge was finally assembled, we encountered numerous issues with the setup. From faulty installations to incomplete fixtures, it seemed like one problem after another. Despite bringing these issues to the attention of Lyons Holiday Park, many of the problems remain unresolved even now, 18 months later. We’ve had to chase them repeatedly for corrections, but progress has been slow and frustrating.

While we were initially excited about joining the park, the lack of proper communication and the ongoing issues with our lodge have dampened the experience. For anyone considering purchasing a static caravan or lodge here, be prepared for delays and a lengthy process to get everything in order. Hopefully, they can improve their service in the future, but as of now, our experience has been very disappointing.

If you want a holiday on a place that has zero customer service, the caravan smells like an old dog kennel, stained seat cushions, supposed to be wheelchair friendly but most certainly is NOT, trip hazards on the access ramp, on a place that is littered with cigarette buts, smell like a marijuana farm with a site manager who identifies as a sales manager when there is a problem just so that he can bugger off home then this is the place for you.
I stayed in Winkups Towyn, see my review on TripAdvisor and Google reviews.
I emailed customer services with my concerns photo's and video evidence on 09/09/24 and have heard nothing to date (apart from the automated reply saying the email had been received).
It appears that once that they have had your money they don't really give a toss about how bad your caravan/experience was.
The health and Safety issue's with the wheelchair accessibility have now been reported to the Public Health Dept of the Council, lets see if they ignore them to see if they just go away.
I will be returning in the near future to see if the ramp has been made safe, which won't be hard to do as the barrier to the camp is permanently up.
See you soon Mike the Site/Sales manager (depending upon who you ask he says he's the sales manager, members of staff say that he is the site manger)

Spent 4 days there. Arrived no greeting from the reception staff or smile. Didn't realise they hadn't given us our passes so went back and was grunted at to advise they are in your caravan. They weren't.
Had to ring and someone came with them.

Rang at 9am the following morning to let them know that the light in the bathroom wasn't working...there was a leak in the bathroom and no hot water at all in the caravan...advised someone will be out.
At 4.30 as we were passing reception...popped in to see if everything had been sorted .. ohh he's just turned up he won't be long.

When we got back to the van over an hour later. We had hot water but still had the leak and no light.
Left a message for them to call back ..nothing...

Then there was a leak in the ensuite...I didn't even bother reporting it as what was the point.
Staff rude and unhelpful. Caravans need work on.
Definitely wouldn't go back again.

No offence probably the worst carvan park I've stayed in ,me and my family came up for a week and the park was a state . The carvan we booked was a silver plus but it looks like we was staying in some cheap scate house and no offence it wasn't really clean, there was no mop and no sweeping brush. Took them 4 days to bring a sweeping brush and we asked for a mop but they said no it's health and safety which is a joke . Was barley any pillows and the pillow cases and duvet covers were horrible and irritating didn't have any zips or buttons on it , it was probably just two sheets stuck together. We also didn't get told that the laundrette was down so we had to waste travel fare To go to lido beach to do laundry. The staff and rude and miserable and the people that work here , it's like they don't wanna work here. The pub toilets through the arcades were absolutely vile and disgusting I couldn't really discribe it. Please do not bring your family here it's a horrible place. The outside was good like the entertainment and the days out

spend a week at Lyons Robin hood holiday park never again, sliver plus caravan was more like a budget bronze no sweeping brush no mop and bucket apparently it's health and safety reasons 🤣 it took some one 4 days to bring a sweeping brush, pillows and blankets cheap and tatty. staff
there miserable and ignorant , toilets in the in the arcade area near the bar was disgusting
,only best thing is kids enjoyed going to the arcades and swimming & probably some of the entertainment was good 😊 seen Reggie and bollie on Tuesday night at the club that was good and enjoyable.

Came to winkups for the first time rented a caravan which was fabulous,however clubhouse staff young and rude can't even smile when they serve you and totally disinterested.the club house is filthy and the toilets even worse and most of the Time out of order.fair opposite ideal for our kids but in general its very obvious management aren't there on site just run by young people.sad but will never return.And the swimming facilities a total con..

When booking it mentioned no group bookings of more than six. Nice quiet couple of days then about 10 + families turned up. Kids playing football near our tent. Very noisy, ball hitting the tent.
Facilities not great, toilet and shower block looked wrecked by the time we left. Not a good washing up area, one sink and very smelly. Stagnant water outside the women’s toilet block.
Would not come here again, very disappointed. Have been to much nicer campsites. Will stick with independent sites in future.

I was very unhappy with the changing rooms for the splash pool area, the changing area was extremely small with just 1 bench for everybody to try and put their changing bags on. The lockers which went to such a height I had to stand on a bench to use, were hard to understand how to use with no instructions, and at least half of them were broken. With only two cubicles to change in there was a scramble to get to them. The biggest problem was that as no one was in control and teenage boys were coming into the female changing rooms to talk to their female family members, and hold small children while standing watching other people in the room. (The children should have been taken out to them when ready). I found this very uncomfortable but found the family members too intimidating to say anything.
Although the facilities around the park were ok, everything seems tired and needed updating and cleaning.
The reception staff were very helpful as were all other staff members we encountered.

My partner and I have just had the most wonderful experience at the WOODLANDS HALL HOTEL 'Ruthin'.
I don't really know how to express into words how unbelievable our experience was in this beautiful hotel.
Firstly and most importantly... The staff...
Namely Jackie - Will - Lois & the two house keeping ladies where all absolutely second to none. They utterly exceeded all of our expectations in honestly every way! They where beyond polite and helpful. They took the time to chat with us and I simply cannot articulate how friendly literally everyone was. The food in the restaurant was absolutely beautiful and the breakfast was also cooked perfectly.
The room was clean and beautiful. Lovely shower too.
The grounds are surrounded in stunning scenery too and absolutely laced in colour with all of the trees and flowers.
We have visited some truly wonderful places but I can honestly say that this tops them all.

I would recommend this place to everyone.

I would urge the owners of this site to please commend these members of staff for their absolute excellence.

Stayed on site in Cumbria. Really rude receptionist. I asked if heating would be on and she shrugged then smiled. Phoned reception 5 mins after picking up key as heating wasn’t on. No answer. A passer by helped.
Parking space by caravan was under water. This was April. Same issue was reported in November by the looks of other reviews.
Dropped off key on reception. Same lady was having a coffee with other ladies. Felt completely uncomfortable as I had to go in due to large Lyons deckchair bring in front of the key return box. My apologies! No thank you or safe journey. What a way to finish. Guess it finished the same way it started. Poor image for Lyons.
Attempted to feedback to Lyons in April and asked for response. No response and it’s a month since emailing.
Would not return to a Lyons site if that is how guests are treated.