Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Girish rescued us !! What a great guy , our flight got cancelled last minute meaning all holiday arrangements were about to be ruined, but working with my son, they rapidly got us a new booking same d... Zobacz więcej
British Airways unfortunately cancelled our return flight, due to operational duties, and I called Lycafly to discuss. It could have been a major headache as we are going on the British Lions Tour and... Zobacz więcej
Reakcja na opinię
I have been trying to contact them for more than three weeks regarding my airline ticket. I have sent emails but have received no response. I have also tried calling their phone number several time... Zobacz więcej
Informacje dotyczące firmy
- Biuro podróży
- również w kategorii:
- Agencja sprzedaży biletów lotnicznych
- Wyszukiwarka lotów
Informacje przekazane przez różne źródła zewnętrzne
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Dane kontaktowe
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, Zjednoczone Królestwo
- 02071323232
- cs@lycafly.com
- www.lycafly.com
3,9
Dobra
9 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My first experience
My first experience
I have never tried lycafly but i sure going to from now on.. Suraj you champ.. He must be the most patient and most Experienced person in your team.. When i first recieved the call i thought it was going to be a sales pitch but he just made my night.. I feel peaceful because Suraj made me feel that way.. I have previously booked a flight but never have i recieved such good customer service.. He is going to be a star in your company.. He was very professional.. Thank you for this suraj
31 lipca 2025
Opinia niezależna
I think this is the first time I am…
I think this is the first time I am giving 5* rating
⭐️⭐️⭐️⭐️⭐️
Truly Impressive Service by Girish Madan – A 5-Star Experience!
Initially, I was extremely disappointed with the customer service experience. Despite calling the provided number multiple times, my calls kept getting misrouted between Lyca Mobile and Lyca Fly, and I couldn’t reach the right team to resolve a critical schedule change. I was so frustrated that I had made up my mind to stop using LycaFly altogether.
But everything changed when I received a call from Mr. Girish Madan. In less than a minute after I sent my email, he personally called me and resolved the issue with clarity, care, and professionalism. Girish not only listened carefully to my concerns but also provided a clear and timely solution. He stood out as an exceptional example of how customer service should be. I sincerely appreciate his help and professionalism.
His calm demeanor, attentive listening, and quick action completely turned things around. Because of Girish Madan’s exceptional service, I decided to remain a LycaFly customer. He truly made me feel heard and valued.
Thank you, Girish, for going above and beyond — your support made all the difference!
– Isaq Syed
5 lipca 2025
Opinia niezależna
It was very quick and easy to contact
It was very quick and easy to contact
14 lipca 2025
Opinia niezależna
Lounge refused
You need to let people know that due to your pricing policy that you do not get entry to the lounge. It is very embarrassing standing there in front of other passengers and getting told that you do not qualify to go in.
18 czerwca 2025
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
From beginning to end Sandeep Bhatia…
From beginning to end Sandeep Bhatia was patient and helpful with my booking. If only every company had a Sandeep it would make online purchases less frustrating. Thank you Sandeep and LycaFly ❤️
2 lipca 2025
Opinia niezależna
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I booked a ticket through Lycafly with…
I booked a ticket through Lycafly with only my first name. Later, they charged me ₹250 extra for the name issue. My original flight had a 1 hour 35 minute layover in Istanbul, but after the extra payment, they changed it to an 18-hour layover.
Their service was terrible, and the sales agent Sandeep Bhattia was rude and unprofessional.
I don’t recommend Lycafly at all. Stay away to avoid hidden charges and poor customer service
2 lipca 2025
Opinia niezależna
very easy to navigate
1 lipca 2025
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very disappointed
Booked the flight online no confirmation at the airport ruined everything
26 czerwca 2025
Odpowiedź od LycaFly
Dear Customer,
We sincerely regret the inconvenience caused.
Please note that your booking was received only 3 hours before departure, and unfortunately, the airline was unable to confirm the requested flights in such short notice. As a result, we were unable to issue the ticket.
A refund request for the full amount has already been forwarded to our accounts team, and we are doing our best to expedite the process.
We truly appreciate your understanding.
Best regards,
Customer Support Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Avoid
My Lyca Fly/Air India flight was cancelled, and they rebooked me on a flight with a 24-hour layover. No real help or support from either company – just left to deal with it myself. Poor service and zero accountability. Never booking with them again.
16 maja 2025
Opinia niezależna
Odpowiedź od LycaFly
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused.
Due to recent airspace disruptions between Iraq and Iran, many airlines, including Air India, have had to reroute or reschedule flights at short notice. As a travel agent, our role is to inform passengers of such changes and assist in line with airline policies—whether that means finding alternate options or processing cancellations.
We apologise for any frustration caused and appreciate your feedback, which helps us improve our service.
Kind regards,
Customer Support Team
Lycafly
good customer service
good customer service, immediate information is given to me when i call the customer care and cleared my doubts and gave all the accurate information that i needed.
22 czerwca 2025
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Efficient booking
Efficient booking. Received e ticket promptly. Accept Amex cards. So far, so good.
19 czerwca 2025
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Air India cancelled my flight they…
Air India cancelled my flight they helped me book my next flight. Answered phone calls very quickly no long waiting Evan emails de responded very quickly
16 czerwca 2025
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Odpowiedź od LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.