Every single member of staff we interacted with was welcoming, courteous and knowledgeable. I felt that they knew what they were talking about and genuinely seemed interested in our custom. Deane wa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the... Zobacz więcej
Reakcja na opinię
Lookers were most helpful from the moment we walked through the door. Looking for a new camper is not easy with all the different features they can have so when you have a well informed and experience... Zobacz więcej
Reakcja na opinię
From the first phone call to request a diagnostic (AdBlue problem) to picking up our fully repaired camper van, the staff were exceptional. We were kept well informed at each stage of the repair jou... Zobacz więcej
Informacje dotyczące firmy
- Dealer pojazdów mechanicznych
- Salon samochodowy
- Naprawa samochodu
- Dealer samochodów ciężarowych
- Komis samochodowy
- Sprzedawca używanych samochodów ciężarowych
O Lookers
Napisane przez firmę
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Napisane przez firmę
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Dane kontaktowe
Zjednoczone Królestwo
- www.lookers.co.uk
4,5
Doskonała
22 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I picked up my new car yesterday at…
I picked up my new car yesterday at Charles Hurst Toyota in Belfast. The entire experience was superb. Debbie was so professional, knowledgeable and helpful.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
I wasn’t sure which car I wanted and…
I wasn’t sure which car I wanted and Debbie was very accommodating- allowing me two test drives!!
I settled on the Yaris.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Lookers
Hi Lorna, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
All round good experience
Friendly pleasant staff - Matt was great to deal with. The car (Tiguan) in excellent condition. Decent part-exchange offer. All round very happy.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Lookers
Hi Paul, thank you for your kind words and this wonderful review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Helpful from start looking at cars to…
Helpful from start looking at cars to buying one. John explained all necessary information plus helped with my changeover of paperwork for new car
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Lookers
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
Be wary of the advice on the portal
Staff are helpful and polite. Following a service / mot, I was mislead online about work required on my vehicle so I paid it, which I understand was unintentional due to wording on their portal. I take partial responsibility as I should’ve just called to check before paying. However when I brought this to the attention of staff members, I was assured I would be contacted and likely compensated for the money I had unnecessarily spent. Still no contact.
31 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi Ishy, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Absolutely delighted with my new car
Absolutely delighted with my new car. Many thanks to George Milton for his support and advice to ensure I selected the correct model to suit my needs. I am extremely appreciative of his patience and guidance in helping me feel comfortable and at ease and positive that I have made the right choice of vehicle.
31 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi Theresa, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Purchased a nice 883 sportster from…
Purchased a nice 883 sportster from James at Yamaha used bikes, no hassle no hard sell no pressure so a big thanks. Also a big thanks to the service team on getting the bike ready on such short notice.Still the place to buy a used machine.Thanks to all.
31 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi Brian, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team
Fabulous experience
I just collected my new Mini from Charles Hurst Vauxhhall in Portadown and I couldn’t be happier.
From the first enquiry about the wee motor to driving it off the forecourt, Glen was brilliant! He was patient with me , explained everything clearly, and made the whole process stress-free. Very helpful which will forever be appreciated!!!
The car was presented perfectly and the handover was thorough. Really professional service and a lovely showroom experience, an overall friendly environment.
Highly recommend Charles Hurst Vauxhall Portadown and ask for Glen, exceptional customer service.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Lookers
Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Great service experience at Lookers VW…
Great service experience at Lookers VW in Guildford. Served by Dan Murphy.
16 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
- Lookers customer service & resolution team
Outstanding service
Joe and Emma have been absolutely amazing through the whole process of buying my New Capri collection. This is now my 5th car from lookers but also ny parents purchase from lookers as well, Emma has been apart of the purchases I've made from day one. Was the first time woth Joe but still carried that same great service. I mean I changed my mind with the car a couple time but was never an issue. Car is great and the after care they provide is always perfect even months or year ahead.
Thanks again, could recommend the colchester team enough
31 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi Chris, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out to us if there's anything more we can do! - Lookers customer service & resolution team
If I could give zero stars I would.
Booked my car in for a factory recall.
Two days later I get dashboard warnings for all systems.
Take the car in and its two weeks before I get feedback that its a drive motor fail.
Another two weeks to get told that the repair would be covered under warranty
My car has now been off the road since the end of May, 2.5 Months
Every time I call, the service agent either isn't at their desk or another call, most calls asking for updates don't get returned.
When you do get a call back, always the same excuse "ill need to go and ask the workshop and ill get back to you",,,,, then no update ever comes.
Asked to speak to the service manager, and no returned call.
No courtesy car, and service agent doesnt know when my car will actually get repaired.
Truely an awful experience.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers Motor Group
Very helpful
Very friendly, polite, knowledgeable. We are a returning customer and will not hesitate to buy from Lookers Northallerton again.
31 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Odpowiedź od Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Annual Car Service…
I left my car into Charles Hurst for a service. From making the appointment on line to having the service carried out was seamless. The inspection report was made available for me to view. The staff in Charles Hurst were very pleasant and helpful. I have no complaints.
29 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Irene, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Great Service
Jake and Daz went above and beyond. They were very friendly and helpful. My car was well looked after. Very happy with the service. Would highly recommend them 😄
31 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Emma, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Did what they said ,collected car and…
Did what they said ,collected car and brought it back
30 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team
Nothing was any bother
Nothing was any bother. Jack Henderson was a polite, non pushy salesperson. He answered all our questions and explained all the paperwork
30 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Odpowiedź od Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Odpowiedź od Lookers
Martin, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Very professional
The servicing of the car was carried out in a very professional manner. I was kept informed of progress, from start to finish, also in a professional way
30 lipca 2026
Opinia niezależna
Odpowiedź od Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.