Lloyds Banking Group Recenzje 226

Stopped one fraudulent transaction but allowed another from same place... told me they had called to confirm transaction but hadn't.

2 hours over 3 phone calls where I'm made to feel like the criminal.

Complaint raised that 'will be responded to in 8 weeks'... can I call anyone to chase?

'Your complaint will be responded to in 8 weeks'...

Poor poor service...

Lloyds internet banking looks like a system which they were told was going live on a particular date whether it was ready to go or not - it wasn't. There is now an 'extra layer of security' but somehow my phone number doesn't work - whoever they ring for the code to be entered is not me so I ring them to get my phone number corrected. Told it is done and I have to give it 15 minutes to update. 24 hours later still not working so ring again. This time told (a) that a phone number will take 2 days to update but (b) that I cannot use internet banking without a mobile - I don't have one as there is no signal where I live. The person I am speaking to goes off to check and never comes back. When I try to log on subsequently, my password no longer works and when I try to phone the 'report fraud' number - (I didn't change my password - who did?), the phone is answered by a computer which, having asked loads of questions to ascertain who I am, decides I am calling about my credit card - I don't have a credit card which it presumably ought to know!! There is not now even a real person dealing with complaints of potential fraud. Gave up. Have written saying I will hold them responsible for any losses and take Court action if necessary.

Tried to contact Lloyds Dispute Team, over two hour wait on the phone. When someone did eventually take call there was a dreadful echo on the line which the call centre operative said they would try to fix and promptly put me back into a holding queue for an indicated forty minute wait. I'll try once more but then do all by post and copy in Financial Ombudsman.

Money was stolen from my bank account an they refused to give me it back and left me with nothing to live off I went to hospital called me a lier

We bank with LLoyds and as most transactions are automatically made there is not a problem. But try and speak to someone and it is a completely different story.
I have been trying for 5 days to speak to a person to find out whether a cheque has been paid into our account. I have been passed from one team to another and no-one can tell me if a payment has been received. Unbelievable ! Staff are disinterested and would prefer to pass you onto another equally disinterested colleague rather than actually sort out the problem. I have lodged a formal complaint but doubt whether I will hear from anyone. Next step Financial Ombudsman.

The current CEO is trying to run the bank in to the ground and turning it in the disaster it was in the early 2000s. More interested in filling his own back pockets by taking risks... anyone remember the bank bail outs? Rather than concentrating on sorting out resourcing issues and having a happy workforce, they're outsourcing to India and making everyone else's life hell so they're forced to resign (thereby avoiding redundancy payments). The bank cover up immoral and potentially illegal practices whilst smiling for the camera and posting about their achievements.

Run.... don't walk.

I went into the Derby St Peters Branch to change my name and a lovely lady named Preya helped me.

She was a breath of fresh air with a smiley face and happy manner and professional :)

Fran

Working at Lloyds Banking Group head office in Leeds.

I am new and working for lloyds as a temporary worker and currently due to the train strikes and personal health problems.

I have been told by my line manager that I cannot work from home or take the day off for this Thursday and Friday.

All because I am in traning but the traning can be done remotely, however, they refused it and told me that my health issues are my personal issues and as a temporary worker i can't.

Then I was told that if I don't like it you know what you can do (leave and find another job). (Encouraging).

When I heard this I was absolutely flabbergasted with my line manager comments and said the choice is yours if you cannot make it via train get a taxi.

Taxi will cost me £50 in total 2way journey and I was told that I will not be reimbursed.

What a total joke, no sense of morals and equality. Sounds like Lloyd's banking group has gone back to the Dark ages!

I am glad that I no longer work there.

This is how they treat their employees think how they treat their customers!

You want people to work for you then have the common decency to treat people fairly.

A total Shambles!

There rubbish none of the online banking works properly especially paying in cheques! I’m disabled so can’t get to the bank!

URGENT - CHECK YOUR MORTGAGE STATEMENT NOW.

After some years of not checking my mortgage statements now nearing the end, I looked to see the balance remaining and to seek a settlement payment.

I have been diagnosed with a serious health condition which is life limiting and want to get my finances in order to make life as simple as possible for my family when I leave this place.

I found a sub account that I knew nothing of, it did not relate to my mortgage and I was told it was an insurance to protect the mortgage, however we were already paying for this on a separate policy.

I was given the run around from HALIFAX (part of the Lloyds banking group) and had to contact many departments including the insurance team at Halifax, all told me "this is nothing to do with us!"

SO on advice i asked for the original documents I signed for the mortgage with the information showing exactly what this was, they "don't keep the information past 5 years" so they cannot prove what I have been paying form. Checking the original mortgage transfer from a previous bank this relates to the original sums transferred but an additional "account" has been set up for a further £10,038.00 which we had no knowledge of and nor does Halifax, apparently opened on 10/10/2003.

Nobody at Halifax can apparently help - I would be interested to hear from anyone with a similar issue with them - I am going to try to resolve this legally before my time to depart arrives, but despite all the TV advertising the company DO NOT CARE about customers from my experience, I did not want spend my remaining time fighting them for a correction I want to use the time to spend with my family.

I will be interesting to see if the directors from HALIFAX / LLOYDS BANKING see this and respond here - come on Look after your customers. Giving this a short time for them to respond before going to the media and TV news teams.

Zero stars for a zero banking group!
Not worthy of good loyal customers!
Avoid the Lloyds Group Banking!

What can be said about the Lloyds Banking Group?

- Fraudulent.

* In that they claim to 'lend' money to provide services such as mortgages where the Bank of England state they create it in their document 'Money Creation in the Modern Economy' meaning over 100% profit for them...nice.

* They make false claims & outrightly lie on paperwork provided to courts in cases to take possession of people's homes.

- Incompetent.

* In that they fail to adequately train most of their staff to any useful level therefore customers constantly get the run around.

- Dishonest.

* Even when information is put to them, they continue to deny it.

Anyone considering any form of banking with this bunch (including any subsidiaries - Halifax, BOS etc) should really run in the opposite direction as LBG couldn't demonstrate worse ethics in the sector.

Trying to close a dormant business account, lloyds always say their agent will call back, however, they never do. I've had to call them loads of times

I have unfortunately been victim of a scam so I have been asking for a charge back few times but Lloyds bank did not help me at all, on the website they write '' we are here to help'' all lies! I have been client for over 6 years and I expect help from my bank in situations like this! My credit card company accepted the charge back and refunded the money, so why the Lloyds bank did not do the same??
Very disappointed, I will be closing my account shortly and transfer my funds to another bank!

Constantly raising the interest rate on credit cards, never on savings accounts, and then encourage you to transfer another balance onto your card.
They're not 'By your side', they're the knife in your side

I would really like to give NO stars. Yesterday this bank for whom I with my late husband have been customers for over 50 years decided to LET SCOTTISH POWER RAID MY BANK ACCOUNT BY INCREASING A DD FROM £56 TO £78.I DID NOT GIVE MY PERSMISSION AND HAVE SPENT HOURS TRYING TO MAKE CONTACT WITH LLOYDS.....IN THE END THE CALL TOOK OVER 20 MINUTES AND WAS GOLD THE CHAP "Sadaqiat" could not help me but would transfer me to the DD INDEMNITY TEAM.....I did think here we go this lot will hang up...sure enough that is EXACTLY WHAT HAPPENED AS THIS EMPLOYEE MICHAEL SAID HE COULD NOT HEAR ME ALTHOUGH I COULD HEAR HIM QUITE FINE AND I AM 74 YEARS OF AGE......If Lloyds Bank employ folks with hearing problems that is great but they have to invest in technology so they can do their job and assist customers in URGENT NEED. I have wasted so much time and am so stressed having been recently widowed that I no longer know how to deal with supposed reputable banks like Lloyds who allow third parties to CHANGE DDs UPWARDS to feed the greed of companies like SCOTTISH POWER WHO ALREADY HOLD A CREDIT BALANCE OF JUST OVER £700..... one may ask how they get away with this.....the answer with the HELP OF INCOMPETENT LLOYDS BANK WHO JUST LET SCOTTISH POWER AND BT HELP THEMSELVES TO MY BANK ACCOUNT AND TAKE WHAT THEY THINK THEY CAN GET AWAY WITH. IF THIS IS THE RESULT OF HAVING ROBOTS THEN IT IS TIME WE ALL KEPT OUT MONEY UNDER THE MATTRESS AS THE COUNTRY IS IN SERIOUS TROUBLE WHEN THE BASICS OF BANKING ARE IGNORED AS HAS HAPPENED IN THIS CASE. LLOYDS BANK WILL NOT EVEN RESPOND TO THIS.....SO I WILL NOT HOLD MY BREATH BUT IF NO COMMENT THEN THE NEXT CALL IS TO GET A CLASS ACTIION AGAINST LLOYDS BY THE NUMEROUS CUSTOMERS WHO ARE REGULARLY AND CONSTANTLY LET DOWN....ROBOTS CANNOT DO THE JOB AND YOUR EMPLOYEES AT LLOYDS NEED TO BE TRAINED IN EVEN BASIC BANKING GOOD PRACTICE.
Below is a previous comment.....
I cannot contact my branch by telephone as the automatic answering services telles me they are too busy at 4.17pm to take my call. It also tells me I can do my business using the website and their banking app. Neither of these works either. Do they not want customers??

I must thank Josh, Jo et al at Lloyds in Woking as they are always behind the desk waiting to help customers. Not all banks are the same but Lloyds has gone out of its way to make things tick for ordinarey mortals like me whether that be cancelling a direct debit or putting an app on my phone.

My debit card was to expire at the end of October 2022 and I called up in September 2022 to double check this. They said it'll be issue 5 days before the end of the month. November 2022, still not debit card I asked what's going on and they blamed royal mail strikes. I gave them the benefit of the doubt. They said wait 2 weeks. 2 weeks later still nothing I asked again where is it and they only could say it's been sent out I'll order a new one and cancel this one. This has happened 5 times now I have been chasing this up for almost 3 months. They even said go to the branch and get it sent there but the branch said they don't do that. Great. Also I had raised a complaint and got the letter in the post dated 12 November 2022. I find out today it had been closed and now been reopened and now have to wait 8 weeks for a resolution. I actually already had someone call me in November 2022 from the complaints department saying they will get this sorted asap. I'm so vexed with this company just a bunch of bots. And the moment you show a little bit of stress about it they scare you saying I'll terminate the call. Great, excellent, wow. Still no resolution no idea when I'll have my debit card but I'm sick of having to explain myself again and again to the branch girl about this and they say awww I'm sorry to hear that bla bla bla. Absolutely horrible service, the bank didn't original mess my account up by putting my account with collections which when I call collections the robot says your account is not with collections. Due for this I can't switch banks. Great. Worst bank in the UK and yet they getting awards lmao fake awards deffo.

What has happened to LLoyds Bank ?
I will begin my review with the opening comments of another reviewer in August, which incapsulate the issues.
Long wait times on the telephone, customer service non-existent. Banks closed and customer telephone operators working from home with the television on in the background.
My branch used to have a real living and breathing efficient bank manager, now it is all "The computer says No"
I called at my local branch with the intention of opening a Regular Saver account. I was advised that I would need an appointment with an Advisor to do this. However this was not possible as they do not have an Advisor.
I later decided that as I was visiting a larger centre ln a few days I would make an appointment in the city centre branch. Thier system does not allow customers to telephone the branch directly and therefore I went through the automated telephone system, inputting all required information, to be told that all Advisors were busy and my call was terminated.
I tried a different route through the telephone system and did not provide the requested information which resulted in my call at last being routed to a real person. This Advisor advised that she could make the appointment. However, after I had provided all the requested information was offered “the only available appointment” – in three weeks.
When I told the Advisor that I wished to change the telephone call from an Enquiry into a Complaint, I was advised that the only way to do this by telephone was to be transferred to another department and this would take 15 minutes.
So the situation was after trying three different ways, I could only go to an inconvenient location in three weeks time in order to increase my business with Lloyds Bank. Also I could not make a complaint in a timely manner.
I repeat - What has happened to LLoyds Bank ?

Dreadful service! Aintree branch manger promised to call me within 4 days still no call after 12 days.
Telephone staff unhelpful, refusing to accept complaint, 8 weeks before a manager can call back. Branch closed early, sending people to other branch 2.5 miles away. Ombudsman shall be receiving a letter from me definitely.