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Oceniono na 1 z 5

I didn't received my order because the logistics company Zeleris in first say there was an accident while i was waiting a whole day for them to come and the day later they said we can't find yourvadr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

E' la terza volta che acquisto su questo sito e devo dire che è andato sempre tutto bene. Per l'ultimo ordine effettuato qualche giorno fa, ho chiesto la possibilità, dopo averlo chiuso, di aggiung... Zobacz więcej

Oceniono na 3 z 5

although the ordering was eay it is not clear when ordering the amount for free shipping is not for the uk and uk charges which means that the items i bought where more expensive than the uk order N.1... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent quality service and value. Beautifully packed for safe international shipping, UPS courier a little slow and tracking sporadic. Eventually delivered after 18 days from Spain to UK but shi... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 1 z 5

I didn't received my order because the…

I didn't received my order because the logistics company Zeleris in first say there was an accident while i was waiting a whole day for them to come and the day later they said we can't find yourvadres "there is just one door so we can't deliver.
I don't live on the moon and now they give the excuse that I don't deliver because i don't have a spanish telefone number. No solution, no delivery point possible the only option given by licorea is pay again, the second time delivery costs and then pick it up at the store wich is almost 100km in total from my adres in Catral. I won't pay two times delivery costs because the stupid Zeleris driver can't find my adres and both Licorea and Zeleris lay the problem by me. I am sick of it and still don't have my order so getting more angry by the day. Licorea minus 10 points

26 marca 2026
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

We are sorry to hear about your experience and understand your frustration regarding the delivery.

However, we would like to clarify several important points about this situation. The delivery was attempted by the transport company, but unfortunately it could not be completed due to communication and contact issues.

As stated in our delivery conditions, it is essential to provide a valid local telephone number and to be able to maintain basic communication in the language of the destination country. In this case, the courier operates in Spain and communication is carried out in Spanish. Additionally, the transport company requires a reachable local phone number to coordinate delivery if necessary.

We also understand that you chose not to contact the courier’s local office, which could have helped resolve the issue more quickly. This made it more difficult for the transport company to complete the delivery successfully.

We would also kindly recommend: "having a basic understanding of Spanish when living in Spain", especially to manage deliveries, services, or any unexpected incidents, as most local providers operate primarily in Spanish.

Please note that both Licorea and the transport provider have followed standard procedures. When a delivery cannot be completed under these circumstances, additional shipping costs may apply for a new attempt or alternative arrangements.

We remain available to assist you and find the best possible solution within these conditions.

Kind regards,
Licorea Team

Oceniono na 3 z 5

shipping and import cost

although the ordering was eay it is not clear when ordering the amount for free shipping is not for the uk and uk charges which means that the items i bought where more expensive than the uk order N.129242 buyers be aware

17 marca 2026
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Thank you for your feedback.

During the checkout process the notice **“Clearance and taxes not included”** is clearly displayed in the shipping options selected for the UK. In addition, the payment button cannot be activated unless the customer first accepts the disclaimers where this information is also shown.

These notices explain that possible customs clearance fees and local taxes may apply on delivery. Please also note that the order is placed **without the 21% Spanish VAT**, which is removed at checkout.

Every week dozens of customers in the UK place orders with these same conditions and many of them return regularly.

Oceniono na 5 z 5

Prezzi convenienti e disponibilità

E' la terza volta che acquisto su questo sito e devo dire che è andato sempre tutto bene.
Per l'ultimo ordine effettuato qualche giorno fa, ho chiesto la possibilità, dopo averlo chiuso, di aggiungere un ulteriore articolo. Il customer care è stato molto disponibile e mi ha accontentato.
I prezzi per alcuni articoli sono davvero convenienti, l'imballo è a regola d'arte e la spedizione veloce.
Bravi, tornerò presto sul vostro sito per acquistare altre bottiglie.

5 marca 2026
Opinia niezależna
Oceniono na 5 z 5

No merecen esas malas criticas

La verdad es que por los comentarios casi no compramos en Licorea, me alegro no haber hecho caso. El seguimiento, recepción y estado del pedido, perfecto. Sin duda volveremos a comprar.
Compramos un kit de cerveza.

13 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Products were ordered AND paid in full…

Dear Licorea
Regarding JJD00026925001752074001
Help someone please 🙏

Please supply a working telephone number for DHL CUSTOMER SERVUCES. I CANNOT FIND AN DMSIL ADDRESS OR PHINE PLEASE !!!!!!!!
Sincerely
Jj

10 stycznia 2026
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Dear JJ,

As we have already informed you, DHL is currently investigating and actively searching for the parcel. Using your shipment ID, you may also contact DHL directly if you wish; however, the resolution will be the same and will arrive at the same time from their investigation.

We appreciate your patience while DHL completes this process.

Kind regards,
Licorea Customer Support

Oceniono na 1 z 5

I ordered a£8 bottle of brandy

I ordered a£8 bottle of brandy. Paid £27 incling what I thought wS shipping .thenUPS delivery driver wanted £22.6in cash to hand it over.
Read the small print. If there is any.

15 grudnia 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Dear Tina,

Thank you for your review. We would like to clarify an important point regarding your order.

The additional amount requested on delivery is UK VAT, which must be paid by the recipient, as clearly stated in our terms and conditions. This charge is not related to the courier and is not a transport or delivery fee.

At the time of purchase, Spanish VAT was not applied, as the order was shipped outside Spain. In accordance with current regulations, UK VAT must be paid upon import into the United Kingdom.

This information is explained transparently in our conditions — there is no “small print” involved — and applies to all shipments sent to the UK.

We understand that this can be unexpected if you are not familiar with post-Brexit import rules, but these charges are imposed by local tax authorities and are not set by us.

Kind regards,
Licorea Support Team

Oceniono na 3 z 5

Ordering from Licorea

Ordering from the company was great, very easy and it looks like your getting a great bargain but ordering from the UK is not worth it. I thought I would give it a try because the fee that Licorea charge seems very reasonable but once the duty tax is added you realise you should have just bought your alcohol from Tesco.

I won't be using this company again.

14 listopada 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Dear Customer,

Thank you for sharing your experience.

We are pleased to hear that the ordering process was easy and straightforward. However, we would like to clarify an important point for customers ordering from the UK.

Since Brexit, import duties and UK VAT are applied by UK authorities, not by us, and these charges are clearly explained in our terms before purchase. They are not fees set by Licorea.

It is also worth noting that Licorea specialises in a catalogue of over 2,000 references, many of which are not available in UK supermarkets such as Tesco. Our range focuses on exclusive, limited, and specialist products that cannot easily be found locally.

We fully respect that some customers may prefer to buy locally to avoid import charges, but we aim to offer access to a much wider and more specialised selection.

Thank you again for trying our service.

Kind regards,
Licorea Support Team

Oceniono na 5 z 5

So pleased with this company!

So pleased with this company! I ordered from the UK, first time from you. The communication was great, the product arrived in perfect condition, and reasonably priced! Packaging was fantastic! Well done! I would highly recommend you and will use you again!

12 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Parfait !

Parfait !
Commande passée le 5 novembre et reçu le 7 novembre.
Rapide, efficace, produits soigneusement emballés. Je repasserai commande sans hésiter.

5 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Je suis très déçu de ma commande passée…

Je suis très déçu de ma commande passée sur le site Licorea. En tant que professionnel de la restauration, j’avais commandé 3 bouteilles avec une livraison rapide à 40 €, que je n’ai jamais reçues. On m’a indiqué que le livreur les aurait déposées dans ma boîte aux lettres, qui mesure 15 x 30 cm… Je me demande bien comment cela aurait été possible vu la taille des bouteilles.

Pour tenter de résoudre le problème, j’ai dû appeler DHL pendant 20 minutes, ce qui m’a coûté 40 € de hors forfait. J’ai également envoyé deux attestations sur l’honneur, comme demandé, mais aucun remboursement ni nouvelle expédition ne m’a été proposé.

Le service client est injoignable ou ne donne aucune solution concrète. En tant que professionnel, c’est une expérience que je ne peux pas me permettre de revivre.
Je déconseille fortement ce site.

19 czerwca 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Bonjour,

Nous souhaitons clarifier la situation : votre commande a été passée le 19 juin et livrée le 21 juin avec confirmation de livraison. Vous nous avez informés trois semaines plus tard que vous ne l’aviez pas reçue.

Pour traiter l’incident, l’agence de transport nous a demandé un document signé (Affidavit), procédure standard en raison du nombre important de fraudes où il est prétendu ne pas avoir reçu une commande effectivement livrée. Ce document ne nous a été retourné que deux mois après la livraison, ce qui a empêché l’agence de poursuivre l’enquête.

De notre côté, nous avons fait tout notre possible pour résoudre le problème en suivant les procédures de l’agence. La livraison a été effectuée correctement et le retard dans la communication ainsi que dans la remise du document ont empêché que la réclamation soit traitée.

Cordialement,
Service Client Licorea

Oceniono na 1 z 5

The order never arrived

I made an order and paid extra for door to door delivery. Although i waited at home for two days waiting for delivery the package never showed up and no one phoned askeing for directions. At the end, they said they'll drop it somewhere and I can go find it.

I get lots of deliveries at my address... Seur, Amazon etc. But these idiots can't find it. Although my phone number was on the order, no one ever called asking for directions.
Stay away from this company the same product is cheaper on Amazon and you'll have a better chance of getting delivery.

Now I have had a response from Licorea and wish to make some response to their text.
FIRST - Yes I did pay extra for home delivery as it was a greater cost than to pick it up. Now they say it is somewhere that I have to go pick it up. Nothing about refunding the difference.
SECOND - I waited at home all day for each of the two days that they promised to deliver, and no one came to my door and no one phoned my number that was on the order.
When the company says door to door delivery, that is what I have paid for and what I expect.
Yes I have had previous orders, that I paid a lesser shipping rate and picked up myself.
This time I paid for delivery and to this point have received nothing.
Now the Licorea is trying to blame the problem on me?
Licorea took the payment for the product from me, I haven't received the product I paid for. If the shipping company says they knocked on my door, they are lying.
I was home all day both days that they said they tried to deliver and no one was home. Also, my phone number was on the order, if they couldnt find the house they should phone that number.
THIRD - How could it be possible for me to refuse the package when it never arrived? I'd love to have it sent back and refund the money, but I don't have it and have never seen it. All I know is I paid for it and I have never seen it.
Lastly - I was in contact with your service guys after the first non delivery and the person said that they would tell the company to deliver it again.
Now they are telling me to walk 6.5 kms to where the shipping company dropped it off, and pick it up myself.
Now it August 15, no delivery, no refund. Terrible company. I made a huge mistake ordering from them.
Re Licorea reply: well isn't that great, you shysters! I have never seen the delivery, never been contacted about it, never told where it is other than a place, two months ago many kilometers, from where I live. Licorea is the worst company that I have ever dealt with. They are crooks.

17 czerwca 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Hello,

We sincerely regret that your experience did not meet your expectations. Our team works hard every day to provide the best possible service, and we are sorry that this was not the case for you.

We would like to clarify some important points: the service you selected was a standard home delivery, with no extra charge. The additional paid service we offer is the 24-hour urgent delivery with Nacex, which was not the case here.

The courier made two delivery attempts at your address and, when unsuccessful, the package was redirected to a nearby Collection Point. At all times, we provided you with the tracking number, the address of the collection point, and the contact phone number of the local depot, so you could get in touch if you wished.

Additionally, we would like to remind you that this is not your first order with us, which suggests that your previous experiences were satisfactory. We are sorry that this time it has been different.

Lastly, please note that if you did not wish to collect the package, you could have refused it and we would have processed a refund once the item was returned to us.

We appreciate your understanding and kindly ask for respect towards our team, who are always happy to assist in resolving any issues.

Update:

As we mentioned in our previous message, the package was left at a Collection Point after several unsuccessful delivery attempts. You have the option to either collect your order or, once the package is returned to us, we will process the corresponding refund.

Thank you.

Oceniono na 1 z 5

Comprei 2 produtos no valor de 478,50…

Comprei 2 produtos no valor de 478,50 €. O produto mais caro (395,00 €) afinal não tinham em stock e ofereceram uma alternativa que não é do meu agrado. Solicitei reembolso mas o reembolso não veio a 100%, devolvendo 464,14 € quando a responsabilidade é totalmente deles (pagamento por paypal)

2 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Molto professionali

Avevo letto alcune recensioni negative ma ho effettuato l'ordine lo stesso e ho fatto benissimo! C'è stato un piccolo intoppo con l'ordine, mancavano 10 pezzi. Li ho contattati e mi hanno risposto in pochi minuti e dopo solo 10 minuti mi hanno spedito il resto! Consigliatissimo!

3 kwietnia 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Grazie mille per il tuo messaggio

Oceniono na 5 z 5

Unproblematische und schnelle…

Unproblematische und schnelle Abwicklung. Einer der wenigen Onlineanbieter der den Arbui V-47 zu einem vernünftigen Preis anbietet. Der Wein war gut verpackt. Die Abwicklung über eine Paketshop war für uns neu, jedoch hat das auch seine Vorteile. Sehr gut war auch der Informationsfluss zur BearbeitungderBestellung. Werden sicherlich hier wieder bestellen.

2 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Première commande parfaite

Je viens de commander sur ce site pour la première fois deux bouteilles de liqueur que j ai du mal à trouver.
Je suis allée chercher mon colis dans des casiers Mondial Relay ce matin : bouteilles très bien protégées et bon suivi de commande.
Je recommande ce site et n'hésiterai pas à repasser commande.

8 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Commande du 27 janvier 2025,au 10…

Commande du 27 janvier 2025,au 10 février AUCUNES RÉPONSES À MES DEMANDES !
PAS DE NUMÉRO DE SUIVI
PAS DE DATE D'EXPÉDITION
À ÉVITER

27 stycznia 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

Nous sommes désolés pour votre message. Nous tenons à vous informer que nous vous avons contacté par email à trois reprises et par ticket de support pour demander des informations sur votre commande, mais à ce jour, nous n'avons reçu aucune réponse.
Nous vous rappelons que les canaux de contact disponibles sont ceux indiqués sur notre site web.

Oceniono na 5 z 5

Magnífico servicio

Magnífica atención telefónica, profesionalidad y rapidez en su entrega en menos de 24h. Embalaje perfecto.
Muchas gracias a la persona que ne gestiono el envío.
Recomiendo su servicio 100×100

3 lutego 2025
Opinia niezależna
Oceniono na 3 z 5

I have a question did licorea delivery…

I have a question did licorea delivery international like USA

1 stycznia 2025
Opinia niezależna
Logo Licorea

Odpowiedź od Licorea

If you have questions about the shipping services offered on the website, you can either read the information on the site (where it is clearly explained) or contact us through our support channels on the website. This is not the place for questions. Thank you.

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