www.lesar.co.uk Recenzje 

335
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great support from Kirstie and Lewis from the start - the product works really well for our organisation, it's just what we wanted. We now have a streamlined and professional signing in process, we're... Zobacz więcej

Oceniono na 5 z 5

I have lead a project to implement signing in kiosks that can improve our way of working, improve our contractor management and reduce our paper waste. I chose Provisit to do this and we're curre... Zobacz więcej

Oceniono na 5 z 5

We were so impressed with Lesar and especially Lee Brooks! We got responses to our e-mails promptly and were talked through every stage of the design. All alterations were easily accommodated, the who... Zobacz więcej

Oceniono na 5 z 5

Ordered some stick-on parking permits from Lesar and couldn't be happier with the result. Found out we had actually used them many years ago before I took over responsibility, and in fact I used them... Zobacz więcej

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Zarządzanie aktywami
  3. Drukarki i skanery

Informacje przekazane przez różne źródła zewnętrzne

Lesar UK have been providing all things identification whether that be visitor management software, staff identification or parking permits for over 14 years. We pride ourselves on the ability to assess our customers' requirements and work with them on a professional yet personal level. Our customers range from primary schools all the way through to high secure government organisations. We hope from our website you understand what Lesar UK stands for and what we aim to achieve with the products we supply.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

335 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(335)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We have had and still get a great…

We have had and still get a great service from Lesar. Everything has run smoothly and in good time. We have never received an order that was incorrect or incomplete. Great communication, especially Elly - who is a star.

28 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

All orders we have placed came…

All orders we have placed came incorrect
Not sure why but last 2 orders were wrong
Unprofessional, unhelpful company, had to wait long time for refund for mistakes they have made. Sent wrong id cards holders, lanyards and ribbons for printer.
Person who took order couldn’t care less, tried to charge me for delivery as well even knowing orders over £100 are free of charge.
Got all supplies from new company.

6 czerwca 2024
Opinia niezależna
Logo www.lesar.co.uk

Odpowiedź od www.lesar.co.uk

Hi Tomasz,

I'm sorry to hear about this experience,

I have searched for you in our database using the name and email provided, but unfortunately I cannot find any records of this in our system.

Please can you send over your order number to enquiries@lesar.co.uk with a copy of your review, and we will look into this for you as a matter of urgency.

Thank you in advance,
LesarUK

Oceniono na 5 z 5

The support team are always so helpful - especially Elly!!

The support team are always so helpful, Elly in particular! I have been trying to print off ID badges for two of our schools this week and she was fantastic in helping me with the master template, design and updates with the photos. It is always appreciated, especially when you are not that tech savvy. Thank you Lesar!!

17 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Great service for parking permits

Ordered some stick-on parking permits from Lesar and couldn't be happier with the result. Found out we had actually used them many years ago before I took over responsibility, and in fact I used them for some other bits before too. Tyler was great in responding to queries and the product looks perfect. They were able to take the design we asked for without any issues.

28 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

I would highly recommend Olivia Smith…

I would highly recommend Olivia Smith within the sales team, at Lesar. Olivia's attentiveness and customer service levels are outstanding.
After i placed an online order for an item that i believed would meet my requirement needs, Olivia kindly contacted me directly to explain that based on my historic ordering pattens, the product may not suit my requirements. Olivia provided me with some written quotes for alternative products that more suited what i required. Olivia was extremely knowledgeable, very professional and demonstrate exactly what excellent customer services is all about,
she is a great ambassador for Lesar
Well done.

8 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Evan Russell called me to discuss my…

Evan Russell called me to discuss my recent order as my old machine seemed to be faulty so I purchased a replacement. When finding this out Evan spent time giving me advice and managed to fix my previous printer and resolved the issue completely! the honesty and professionalism shown from this employee is a great credit to his company. Meaning I would go nowhere else to order supplies in the future. This company clearly doesn't just take your money for the sake of it and genuinely wants to help their customers as this saved me over £600. Thank you!

16 listopada 2023
Opinia niezależna
Logo www.lesar.co.uk

Odpowiedź od www.lesar.co.uk

Thank you! I'm happy we could help you resolve the issue, I'll be sure to pass on the kind words to him 😁

Oceniono na 1 z 5

The justification is that there have…

The justification is that there have been frauds, but the company itself does not send the orders correctly, it took 1 month to send an order, and after paying, the others canceled it, I always use the same card since the first order, so this justification is not valid !!!! Do not buy from this store, after purchasing they send the order incorrectly and then issue a refund!!!! I don't recommend it... order 53705670

1 września 2023
Opinia niezależna
Logo www.lesar.co.uk

Odpowiedź od www.lesar.co.uk

Hi Thor,

We apologise for the negative experience you've encountered related to your order with Lesar.

We've been encountering a series of fraudulent orders with a similar pattern originating from Brazil, and unfortunately, your order was identified as one of them. After looking into this further, we have decided to uphold our decision regarding your order.

If you would like to discuss this in more detail, please don't hesitate to contact our customer service team directly. We are committed to ensuring genuine orders are processed smoothly and meet our security standards, due to the sensitive nature of the supplies we provide.

Sincerely,
LesarUK

Oceniono na 5 z 5

Perfect service

Perfect service! Elly has been so helpful helping me create the perfect template and teach me how to use the software in such a kind and patient manor. Would definitely recommend Lesar

7 września 2023
Opinia niezależna
Oceniono na 5 z 5

Give the man a promotion :D

Sufyaan was a great help, has helped me couple times in the past and has been excellent every time, has good mannerisms on the phone and explains what he is doing well.
Also, very knowledgeable and managed to find a solution each time. defiantly deserves recognition for his hard work for the company.

17 października 2022
Opinia niezależna
Oceniono na 5 z 5

A great consumer experience!

A great consumer experience! I was unsure what machine to buy so used the online chat where Evan went through the options available for my use case then found me a really good deal on an ex demo model of my chosen machine. Purchased at 3pm, received the next day at 10am. Not being very technical I was apprehensive about set up so contacted support where, Evan again, took a lot of time to help me. I am really happy that I chose Lesar for my printer and would recomend them to anyone

12 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great support and training set up from the team

Evan was great throughout the purchasing process, answer many questions and recommending the right printer for what we needed. I had my set up training with Yahya who was so patient and understanding when I was having technically difficulties during the process, due to my company and blocks on downloads. The whole system was explained in such a manner that I was able to understand each step and found the experience overall very pleasant. The support team answer first time every time and I've had no problems getting intouch for support when needed. Thank you very much!

22 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Magicard printer issue

Had issue which was causing me problems. Contacted Lesar support and they came back to me immediately and the level of support was first class. Yahya could not have been more helpful and is a credit to his organisation.

9 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Fantastic.

The Lesar support team is so helpful and goes above and beyond to get the job done. I would definitely recommend using them for any technical difficulties you may be having. One member of their team called Sufyaan in particular was just absolutely great.

21 stycznia 2022
Opinia niezależna
Oceniono na 1 z 5

Ignoring emails appears to be their resolution

Years of supplying my company, delivering the next day without fail, never had any problems until recently. Good product but disappointed to witness their services deteriorating. Placed an order which was delayed because of staff shortage, then 3-4 days later notified that delivery failed at 11am because our office was closed. Checked with receptionist and CCTV, no sign of any attempts at that time or on that day, seems like a petty attempt of an excuse from the currier.

The thing that tipped me over here is that Lesar refusing to refund postage, because it’s not guaranteed apparently (then I don’t understand why charge me for next day delivery). Oh, and ignoring emails is their new thing too, last one I sent two weeks ago still without reply.

It worked out in the end, because it made me look elsewhere where I managed to find exact products supplied by other companies at a cheaper price.

6 stycznia 2022
Opinia niezależna

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