As a full time photographer working worldwide having kit I can rely on is absolutely essential. So when I had an issue with my Godox light set up I was devastated and panicked knowing hard diffi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... Zobacz więcej
Reakcja na opinię
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... Zobacz więcej
Reakcja na opinię
I’ve bought from Lenncarta and has service repairs from them and I’ve never been disappointed or let down. Comms are excellent whether by email or phone. Items always packed well. Had a few issues... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Dane kontaktowe
Unit 3a Mohair Mills, BD3 9TR, Bradford, Zjednoczone Królestwo
- 01274678842
- support@lencarta.com
- www.lencarta.com
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good service
16 sierpnia 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
I lost one of the wing nuts off of my…
I lost one of the wing nuts off of my heavy duty light stand, lencarta replaced this free of charge and only charged me for postage. Brilliant customer service as far as I'm concerned.
4 sierpnia 2023
Opinia niezależna
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Prompt delivery for the items ordered
Prompt delivery for the items ordered. Well packed too.
23 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a great review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Happy with my purchase and the advice I…
Happy with my purchase and the advice I was given prior to purchasing. Quick delivery. All good.
9 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great service from start to finish
Great service from start to finish - helped out with my initial enquiries over chat and then exceeded the delivery time which was very helpful.
29 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a great review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great service
Needed to upgrade firmware on Godox v860ii nikon speedlite. Couldn’t do what should be a 2 min job on my pc. Sent to Lencarta 3 day turnaround upgraded to v1.9 ttl now works on my z8, note in box “no charge as 2 min job” Thank you !
29 lipca 2023
Opinia niezależna
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
The item was what I was looking for…
The item was what I was looking for long.
Fast delivery
Very Professional
12 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great prices and quick delivery
Great prices and quick delivery. Products are first class
12 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Delivered in two days
Delivered in two days. Emailed when it was despatched and delivered next day, securely packaged.
4 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Web site easy to navigate
Web site easy to navigate, information easy to read.
Payment process easy to use
12 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Order arrived very quickly
2 lipca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent product range
Excellent product range, competitive pricing and top notch customer service coupled with rapid fulfilment
29 czerwca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Recently ordered two godox ad300 light…
Recently ordered two godox ad300 light , delivery arrived the very next day and nicely packaged. Highly recommend
27 czerwca 2023
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Odpowiedź od Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Dishonest service
Purchased from Lencarta an AD100pro, which arrived in good time. Few months down the line, the flash went blank and did not turn on. I posted the flash back to Lencarta and they returned it working; but it only lasted for an hour or so, before failing again. I called back to complain and a brand new unit was promised in writing (I have the transcript as evidence). So, I sent my faulty unit back to Lencarta awaiting the arrival of a brand new unit. When the ‘brand new’ unit arrived, it was my old one, but fixed. I call the service team and spoke to the same person again saying that a mistake had occurred as I was promised in writing a brand new flash. He said that he will send me a brand new unit and I should post the one I had back to them. When I posted the unit, I called to give them the tracking number and confirm the brand new unit was on its way, which they confirmed with a positive ‘yes, it is a brand new unit’. Soon after, the ‘brand new’ unit arrived but was a refurbished unit as it had a hairline mark on the screen. I did not call to complain, because at this point, I was convinced Lencarta was doing this on purpose. I would have appreciated some basic respect, honesty, and integrity in their transaction. Poor manners do not win customers over.
22 czerwca 2023
Opinia niezależna
Odpowiedź od Lencarta Ltd
Hi there,
We apologise sincerely for any confusion caused by your experience with us. We have replaced your AD100 the first and second time with brand new units each time. Both times of which you could not take a picture of the hairline scratch as indicated and both times we received these back with no faults or hairline scratches. We do sincerely apologise that Godox no longer provide sealing on the screens of these products in order to reduce plastic waste.
We have been polite and transparent in every conversation and we wholeheartedly apologise that you have been disappointed by this transaction.
Kind Regards,
Customer Experience Team.
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