Lems Shoes Recenzje 

Long time customer no more!

When they say at Lems we believes "less is more" they're talking about their customer service department and the CEOs pocket book. Andrew Rademacher is running a 60 million dollar direct to consumer shoe business WITH 4 CUSTOMER SERVICE EMPLOYEES. I have the imagine their warehouse staffing issues are the same because they SENT THE WRONG SHOES.

When I went through their online chat portal to see if the new shoes I was getting are offered in half sizes the employee hung up on me after a 10 minute wait:

(11:52:58 AM) *** Alex joined the chat ***
(11:52:58 AM) Alex: Hello I purchased the clog from you recently at 9.5 and received a 9. I am trying to buy two new shoes in my return, and are also listed at 9.5. I want to make sure you actually offer these shoes in 9.5, and not just going to send two 9's again
(11:53:29 AM) Alex: Men's Drifter

Deep Sea / 9.5
(11:53:36 AM) Alex: Men's Primal Zen Suede

Sun Ray (Final Sale) / 9.5
(11:53:46 AM) Alex: those are the two shoes i'm replacing the size 9 clog you sent me/
(11:54:57 AM) Alex: also you should change your clog listing to reflect their are no half sizes so i dont half to return a shoe because you sent a size i didnt order
(12:00:18 PM) Max: Hey Alex, one moment please
(12:00:26 PM) Max: I will look into this in a moment
(12:04:36 PM) Max: Hey Alex, I am very sorry and will need to exit this chat. Something I am working on is getting busy and will need to keep working on that customer. I am very sorry and we want to resolve the issue you have with your incorrect sizes. We will help you out, just please start a new chat or call us and one of my coworkers will be able to assist
(12:04:46 PM) *** Alex left the chat ***

Maybe open a ticket or transfer me to a colleague like every other business on Earth Max?

The company takes no accountability for messing up orders or hanging up on customers, proudly and repeatedly citing their small customer service team like it's something to brag about:
Hi Alex,

My name is Hannah, and I am the Customer Success Manager here at Lems Shoes. First, thank you for being a longtime Lems customer! I really appreciate you reaching out, and I'm sorry to hear about your experience with both the incorrect sizing on your recent order and your attempts to get in touch with our team. I completely understand how frustrating that must have been, especially when you were simply trying to get the correct information before placing another order.

Would you mind sending me a photo of the sticker on the outside of the shoebox, near the size label? I'd like to pass that along to our warehouse team so we can investigate why you received a size 9 instead of the 9.5 you ordered.

To answer your question, we do offer men's size 9.5 in both the Drifter and Primal Zen Suede. However, availability can vary by colorway, so not every color is necessarily in stock in that size.

I also see that you've already set up a return for a refund. Once you drop off your shoes at a Happy Returns location, your refund should be initiated within an hour or two. I believe you should be all should be all squared away, however if there is anything else you need or if you have any further questions please don't hesitate to respond to this email.

Regarding your experience with Max, I do want to provide a little context. We have a very small Customer Success team, and we are all based here in Boulder, Colorado. Our team members often manage incoming phone calls, live chats, and emails simultaneously. Max is relatively new to our team, and he was doing his best to balance multiple customer interactions while making sure you weren't left waiting indefinitely. He wasn't trying to dismiss your concerns or leave you without help. He was being transparent about his availability at that moment and directing you to another team member who could assist.

That said, I understand that wasn't the experience you were hoping for, and I'm sorry we weren't able to get your questions answered during that interaction. We genuinely do our best to be available and provide helpful, personal customer service, even with a small team.

Thank you again for giving us the opportunity to address this. We truly appreciate your longtime support of Lems.

Have a great day!
Hannah
Support Hero
Lems Shoes

Plenty of barefoot shoe brands out there. Looking for a company that doesn't think 4 employees is enough to run a 60 million dollar direct to customer business. These must be those "survival years" Andrew Rademacher is so eager to talk about.

Second pair of Lems one for work and one for MTB/Hike (trail slashers pro) and so far could not be happier. Yes they are not cheap but great quality materials, super fast delivery: I am in remote Australia and order directly on the US site, got the shoes in a week! I am actually surprised about most of the reviews and expectations from people: they are a wide toe box shoes with zero drop and almost flat sole. This is the whole point of the brand, if you expect support and snug fit you need to look elsewhere. I have a very flat arch and, while it took a bit to get used to the zero drop, they are a fantastic fit and very comfortable. I am yet to comment on the durability of the MTB shoes but they feel solid with Vibram Megagrip. Very likely to order more (I did need a size up from my usual size though).

I sure wish I would have seen that. They only have a 2.7 star rating before I purchased.
I bought a pair of lace up boots that have worked out fine from them, but I bought a pair of slip on the same size and they really hurt my feet. I sent two emails and got no response. I called today and they have no returns and no exchanges no refunds so beware! I won’t be back.

High quality shoes, I got the wrong size but the return process was a breeze. Highly recommend.

Ordered the Outlander hikers in a 12 — the size I've worn in every other brand for years. They crushed my toes badly enough that I walked the last mile of my first hike barefoot. 4 miles total on them.

I contacted support ready to spend more money, not less. I offered to buy two pairs in 12.5, including a second pair of Boulder Summits, if they'd work with me on the pair that didn't fit. The answer was no — any sign of wear disqualifies a return — and I was told to sell them myself on Poshmark or Marketplace.

I get that a warehouse can't resell used boots. What I don't get is a company with a sizing issue putting the entire cost of that issue on the customer. If your 12 doesn't fit like everyone else's 12, the first hike is when a buyer finds out, and by then the policy says you owe them nothing. That leaves me with $200 of unusable hikers.

I was excited to support a Colorado brand. Instead, I've got boots I can't wear and no reason to order again. If you buy from Lems, size up and expect no help if you guess wrong.

The shoes must cost $2-$5 to make. There is no support anywhere in the shoe, no heel stabilizer, no arch and my big toe gets black from the dye in the shoe. For the money, these are totally not worth it. I do like a shoe that allows me to move my feet, but would not buy this one again. There is literally nothing to the shoe.

Speedy shipping, great product, exactly as advertised, extremely comfortable, the first purchase of many! Already spreading the good news to family and friends. So happy to support independent goods!! Thank you, Lems.

Customer services refuses to exchange or refund a pair of 3 month old Men's Primal Zen in May, Night Sky and suggests that I "fix them myself at a shoe shop" - I think this is very bad and once again a barefoot shoe manufacturer who's products are premium price (150 - 250 EUR) is using suboptimal production methods and materials. It's very poor and all to often the case with shoes like this.

The quality of the materials,and comfort of the shoes and the truth in advertising is what made my experience with lem shoes positive.
I got a comfortable shoe with quality materials at a competitive price. I bought the boat shoe, and the suede primal zen.

I purchased a pair of sport shoes from Lems, for $101.95. I received the shoes the first week of June. The toe of the shoe was the widest sport shoe I have ever seen. I normally wear a size 7.5, which is the size I ordered. The shoes ended up being too large in the toe area, which was way too roomy. I contacted Lems, received a return shipping label. I returned the shoes. I received an email from Lems Shoes. The credit amount Lems was returning to my debit card was $107.25. Lems returned only $100.00 of the full price of $101.95, I was charged for the shoes, plus the tax $7.25. The shoes, were never worn, except for putting them on my feet for fitting. I contacted them by email, reminding them, they were keeping $1.95 of the $101.95, I was charged. for the shoes. Lems has never responded. This company, although they may have a great product, is not honest. I had to give them 1 star, to post this rating, and that is the only reason.

The marshmallow primal 3 do not clean up at all. If you try to wash them they smear and turn yellow this is also with using their recommended nixmax protection and cleaning gel. The shoe is good but the marshmallow color is a deal breaker. They are defective. Janice klein

I placed my order some time ago and still have not received the package or even a tracking number. I have contacted the seller multiple times, but the responses were vague and unhelpful at first, and now they have completely stopped responding to my emails.

I was told the delivery would arrive within 48 hours, but that timeframe has passed with no delivery and no explanation.

The biggest issue is the complete lack of transparency and communication: no tracking number, no confirmed dispatch date, no clear information about where the shipment is, and no response from the seller anymore.

I do not recommend this seller. I had to initiate a payment dispute.

I’ve been wearing their shoes exclusively for at least 10 years. The only exception was my Northface winter boots. They finally needed to be replaced. I got a pair of limbs winter boots and they didn’t even last one season. They’re not waterproof they’re not insulated. The coloring is coming off and the zipper comes undone while I’m hiking there’s nothing quality about these boots. My Northface boots looked better after five years and thousands of miles of where than these do after one season. They used to be a quality brand, but no longer. They won’t post reviews on their website, only fake ones.

Beware. If you are ordering from the UK the website does not make it clear about sizing. I ordered a size 6 and was sent an American size 6 which is a UK 3.5. They do not exchange. I had to return the shoes at my own expense via DHL which is not straight forward. I am still waiting for a refund. Even though I liked the shoes I will not be ordering again. Their customer service is not good enough.

I have 6 different pairs of Lems shoes, spreading from winter to summer shoes, and they are all my favorite! Healthy shoes looking cool, making my feet Healthy and me cool. I made a mistake on the first sizing, but that's on me, and they're just a little too big. I almost haven't worn any other shoebrand for the last 3 years!
And they always come one time:)

Paid for 2 day shipping and it did not arrive in time. Then the sizing was all wrong. They advertise a wide toe box for natural toe spread and I had gotten supposedly what their widest boots was. These boots were narrow and not a wide toe box. Instead the boot tapers in like a a traditional shoe. They advertised normal US sizing and they were no where near the correct size. Way to small. The whole company is false advertising and they don't keep up negative reviews.

The worst customer service ever. I purchased a pair of shoes eight months ago and I took great care of them.
They developed a hole within the top of them within eight months.
Lems would not do anything to make it right.

Tight fitting. Not wide toed at all despite their advertising. Do not recommend

My husband and I have multiple pairs of Lems shoes, and the sizing is all over the map. However, I could live with that if I hadn't recently discovered the company is not posting our fair but negative reviews. That is completely unethical. I won't order from them again.

Recently bought a pair of their Primal 3 shoes to camp with. Fit was perfect, shoes were light, and they had amazing grip on rocks and uneven surfaces. Unfortunately, I lost one shoe on the long trail back on a motorcycle camping trip. Emailed Lems, and they got back within minutes and helped set me up with new pair (discounted). Couldn't have asked for a better experience and can't wait to get my second pair (which I will be much more careful with)! I will definitely be buying more of their shoes in the future and recommending them to friends/family.