Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I spoke with Rob and we sorted out a skin routine. I explained my issue with dry skin and he was very knowledgeable in what he recommended. I was extremely impressed and happy

Reakcja na opinię

Oceniono na 5 z 5

I have been in correspondence with Catriona McKay recently. I must say she has been top class in dealing with my problem, professional and kind.

Oceniono na 1 z 5

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zdrowie i kosmetyka

Napisane przez firmę

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

936 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I really enjoy the products that I use

I really enjoy the products that I use. They make my skin feel soft and considerably less wrinkled. I have honestly had comments since using them as to how well I look.
Equally important, my contact at the company, Guy, keeps in touch to ensure that I’m still happy. Of course any new products are mentioned! He is a salesman for them after all. However, I never feel “sold at” and there is no untoward pressure to buy anything.

25 września 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you for sharing your experience! It's wonderful to hear that the products are making such a positive difference for your skin and that Guy has been so helpful. We believe in offering great customer support without the pressure, and it's fantastic that you feel comfortable with the service. Keep enjoying the results!

Oceniono na 5 z 5

Service par excellence

Service par excellence, be it a quick call, details of the excellent products available or a speedy delivery, I can't fault. The facial creams too are absolutely amazing. Very grateful to have my hand held all the way!!

19 września 2024
Opinia niezależna
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Odpowiedź od Lavie Labs

Thank you so much for your kind words! We're delighted to hear that you're enjoying both the products and our service. It's our pleasure to ensure you have a seamless experience, and we're so glad we could be there for you every step of the way!

Oceniono na 5 z 5

Great skin

Oh, I love the products. I've been using them for the past couple of years. I love the smell and the feel of my skin. Am told I look younger than my 71years.
I also have a great customer advisor name Guy, who I get along with. He advises me on the newest products, and always there at the end of the line to help
if need be. Thank you Lavie.

25 września 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your lovely feedback! We're thrilled that you're enjoying our products and experiencing such great results. It's wonderful to hear that Guy has been providing you with excellent support as well. We’re grateful to have loyal customers like you, and we're always here to help!

Oceniono na 1 z 5

I was called by a salesman called…

I was called by a salesman called Dwayne who was obviously very good as I purchased the products.
I already had a good skincare regime and was using medical grade products with no real skincare concerns however was talked very well in to trying these products.
I took a before picture anyway and started using the products and 3 weeks in it was apparent they were not suitable for my skin as I was getting miliea and aggressive spots. Also the pump wasn’t working correctly on one of the products but after reading reviews it helped by tilting it on its side. I contacted Dwayne by email sending photos of my current skin stating I had stopped using and would like to return the products After a few days Dwayne called me and talked me in to revising what I was doing so I would only use the retin product until my skin calmed down. Unfortunately this made no difference and my skin was getting worse so again I emailed Dwayne with pictures explaining I still felt the products were not suitable for my skin and I would like to return them. I heard nothing back so a week later (today) I sent a follow up email only this time I have had a response saying there is a problem with the mailbox so I am now having to leave this review.
The products may be good for some people but are not suitable for me. As I said I had a good regime prior with no real concerns and even if the products were suitable if used every few days etc I still prefer my prior previous skincare regime as it was simple and effective.
I have my photos and emails sent but feel that all is well when purchasing but if you start to have issues from what I’ve read and what I’m experiencing there is a problem. I do want to return the products and would like to know how. Also I will be disappointed if any more money is taken from my account. My skin is still not right as I type this.

12 września 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Dear Madi,

I hope this message finds you well.

We sincerely apologise for any inconvenience you have experienced. I have requested you to please share your details with us via the Trustpilot information sharing feature or you can share it with us at Support@lavielabs.com

I will get in touch with you at a time of your convenience.

We are always happy to help!

Kind Regards,

Lavie Labs Customer Support

Oceniono na 5 z 5

I love the products

I love the products I’ve been using the cream and eye serum for some time and my skin loves them. I have found the customer service excellent I’ve had no trouble changing my subscription dates and altering deliveries when necessary. Well done 👏

9 września 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your lovely feedback!

We’re thrilled to hear that you’re enjoying the cream and eye serum, and that our customer service team has been able to assist you smoothly with your subscription and delivery changes. Your satisfaction is incredibly important to us, and it’s wonderful to know we’ve met your expectations.

Oceniono na 5 z 5
Logo Lavie Labs

Odpowiedź od Lavie Labs

Glad to hear you received a swift reply! If there's anything else you need assistance with, feel free to let us know. We're here to help!

Oceniono na 5 z 5

LOVE ❤️❤️…

Absolutely LOVE Matinika face cream ❤️❤️ literally made a difference after first use. Been now using for about 4 weeks and my skin looks amazing 🤩best face cream I ever used. Only downside is the price 😞 but will budget. Eye cream seems great too but only been using for a week or so, so can't really say much.

27 sierpnia 2024
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Odpowiedź od Lavie Labs

It sounds like you're really thrilled with the Matinika face cream! ❤️ It's always exciting to find a product that delivers visible results right away. It’s great to hear that your skin is looking amazing after just a few weeks of use. 😍 I understand that the price can be a bit of a downside, but it’s awesome that you’re willing to budget for something that works so well for you. I hope the eye cream turns out to be just as fantastic as the face

Oceniono na 5 z 5

Excellent product

Very friendly, professional and kind customers’ services.
Thank you so much for your help.
I am using the product for more than five years and very happy with the result.

9 maja 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve been happy with our product and customer service for over five years. Your satisfaction means the world to us!

Oceniono na 5 z 5

Great skincare products

The best products for me and my skin. I am glowing and feel so much more comfortable and confident in my own skin thanks to these scrubs, serums and creams.

26 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you for sharing your experience! We're so happy to hear that our scrubs, serums, and creams have helped you feel more confident and glowing in your own skin. Your comfort and confidence mean the world to us! 😊

Oceniono na 5 z 5

I’ve tried the rest, but this cream is the best!

I have to say that I have fallen in love with Lavie. I began to use their products about 6 months ago. The Matinika face cream, it's amazing! helped lift and tighten my facial skin!

The service is also great, never had any issues. Would highly recommend!

23 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your glowing review! We're thrilled that you've fallen in love with Lavie and that Matinika is giving you the results you were looking for. It's great to hear that our service has also met your expectations. We truly appreciate your recommendation and your kind words! 😊

Oceniono na 5 z 5

Lavie Labs Products Are Simply 'THE BEST'

For years I used the moisturiser from Lavie labs and loved it, however as birthdays & Christmas's came & went I was spoilt with different beauty kits, that were good but didn't really give the same results.

A few weeks ago I was contacted by James at Lavie Labs, he went through the products I had purchased but hadn't used to the get the best results. He offered me the products at a fantastic price and a routine to follow - OMGOSH I'm so happy!

Being 60 years old & worried sick that the wrinkles are getting deeper and skin looking like old leather, James' call couldn't have come at a better time. When the kit came he generously put in two travel kits as well. I'm so happy with the results.

Do yourself a favour ladies & gentleman and contact Lavie Labs - I promise you you will not be sorry.

This is the routine that I follow, however each person is different and you will be helped get the best out of the products too.

Morning:

1. A splash of lukewarm water and continue to dry it off with a clean towel.

2. Apply Ashkara eye serum (shake before using, color should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.

3. Apply a few drops of Brightening Gel, massage it all over the face in circular movement (not too close to the eyelids) till fully absorbed. Bear in mind if getting redness or pealed skin please postpone further usage for three day, and every other day from then on for one week.
Continue regularly from that week on.

3. Apply Matinika cream. Apply all over face and neck and massage in circular motions.

Evening:

1. Apply facial cleanser. Squeeze approx. 1 inch of product onto wet palms, rub palms together until soapy texture is formed. Massage all over a damp face and rinse with water.

2. Apply Ashkara eye serum (shake before using, colour should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.

3. Apply Oulala Face & Neck Booster serum. Apply a generous amount of drops in palm of the hand (at least 4 drops), rub palms together and push up from your neck towards your cheeks and forehead (avoid eyes). Massage in circular motions until absorbed.

4. Apply Immortality cream. Apply all over face and neck and massage in circular motions until absorbed.

23 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you for your lovely review! We're so happy to hear how much you're enjoying the products again after reconnecting with us. It’s fantastic that James was able to guide you through a personalized routine and that you're seeing such great results—especially at such a perfect time! We love going the extra mile for our customers, and it’s heartwarming to know the products have brought back your glow. Thank you for recommending us so kindly, and for sharing your journey with us! 🌟

Oceniono na 5 z 5

Excellent products do what they say…

Excellent products do what they say ....and you know this when you start getting lots of comments about your skin!!! For me 6 to 8 weeks in on 3 separate occasions people commented on how lovely / younger I looked. Initially products may sound expensive BUT with the results it's money well spent.... I consider it an investment in my wellbeing.

23 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you for sharing such wonderful feedback! We're thrilled to hear about the compliments you've been receiving and the noticeable results you've experienced. It's so rewarding to know that our products have made a difference in how you look and feel. You're absolutely right—self-care and investing in your well-being are priceless. We appreciate your trust in us! 😊

Oceniono na 5 z 5

Guy has to be nominated as a star for…

Guy has to be nominated as a star for his Excellent customer service. He even sent me a guide of when to use my products to get the best results. Moisturiser is Excellent leaves my skin soft and glowing. Love the facial cleanser. I would highly recommend this company and their products.

21 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your kind words! We're thrilled to hear that Guy provided you with excellent service and that you're enjoying our moisturizer and facial cleanser. Your recommendation means the world to us, and we're here anytime you need further assistance!

Oceniono na 2 z 5

Not as I was told!

I have followed the instructions I was given to the letter but have found no difference, the lines and brown marks I was told would miraculously disappear have not. I have given it my best shot unfortunately I have another 2 months to pay off this very expensive cream, I have even run out of one of the items as only had one bottle so won’t be able to complete the programme.
I think you can get equally good cream at a fraction of the price!
Since this review I have been contacted and a new tube of the cream that ran out has been sent free of charge. Thank you

14 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you for sharing your experience. I'm sorry to hear that the results have not met your expectations so far. We understand how frustrating this can be, especially given the investment you've made.

If you’d like, we can explore options to help, such as adjusting your treatment plan or addressing any concerns with the products. Please reach out to us directly so we can assist you further and ensure you get the support you need.

Oceniono na 5 z 5

Best products

I've been using the products for six months now and I'm seeing miracles!
The skin looks tighter and smoother and I don't stop getting compliments!

14 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your feedback! We're thrilled to hear that you're seeing such fantastic results and receiving compliments—it's always great to hear when our products are making a difference.

If you ever need anything, don’t hesitate to reach out. We're here to help you continue on your skincare journey!

Oceniono na 5 z 5

Lavi Labs products are amazing


Lavi Labs products are amazing, I used all of it.. I’m really satisfied from the results. My skin has a very good texture now

12 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for sharing your experience! We're thrilled to hear that you're satisfied with the results and that your skin is feeling great. If you have any questions or need further assistance, we're here for you!

Oceniono na 5 z 5

Amazing!!!

2 lipca 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs


Thank you! We're so glad you think so. If there's anything specific you love or any suggestions you have, we'd love to hear them!





Oceniono na 5 z 5

Love the new cream- itisfantastic

Love the new cream- itisfantastic

2 sierpnia 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Thank you so much for your kind words! 😊 We're thrilled to hear that you're loving the new cream! Your support means a lot to us. If you ever need anything or have any questions, we're here to help!

Oceniono na 5 z 5

Excellent product

Very good products , made my skin super soft and stretched. I saw the difference after 2 weeks, it is crazy. I have to say that I like the “immortality” and “matinika” the most.

13 czerwca 2024
Opinia niezależna
Logo Lavie Labs

Odpowiedź od Lavie Labs

Dear Tal,

Thank you so much for your feedback! We're thrilled to hear that our products made such a positive difference for your skin in just two weeks. "Immortality" and "Matinika" are definitely customer favorites, and we're glad they worked so well for you. If you have any other products you’d like to try or any questions, feel free to reach out. Your glowing review made our day! 🌟

Kind Regards,


Lavie Labs Customer Support Team

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