Lovely staff both night and day staff were amazing the room could of been a bit cleaner few stains on walls but for price guess you can’t complain lol
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Zobacz więcej
Reakcja na opinię
Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantl... Zobacz więcej
Reakcja na opinię
I have felt the need to plan ahead during my working life, but since (almost) retirement reduces my need to do so, finding a reliable site through which to arrange a trip just a few days (or even hour... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Dane kontaktowe
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Zjednoczone Królestwo
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
4,0
Dobra
2 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od LateRooms.com
Hi Caroline,
Thank you for your review!
We’re delighted to hear you were pleased with the large range of accommodation we offer and that you found the booking process easy. That’s the experience we want for every customer!
We look forward to helping you with your next stay.
Best wishes,
Rebecca
Odpowiedź od LateRooms.com
Hi Ms Charman,
Thank you for your review! We’re delighted to hear you found a hotel in a great location and at a price you were happy with.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
The price was remarkably competitive
The price was remarkably competitive, far cheaper than the hotel's own website. An extra benefit was the inclusive breakfast and tax was also included. Paid up front to get the cheaper rate and save even more money.
31 stycznia 2026
Odpowiedź od LateRooms.com
Hi J Fletcher,
Thank you for your review! We’re thrilled to hear you found such a great deal and enjoyed your stay also!
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Easy to book with
Easy to book with, no hassle, lovely accommodation provided at a decent cost
29 stycznia 2026
Odpowiedź od LateRooms.com
Hi David,
Thank you for your review! We’re delighted to hear you found the booking process easy and that you enjoyed a great value stay!
We look forward to helping you with your next booking!
Best wishes,
Rebecca
Alexa and David helped me enormously…
Alexa and David helped me enormously when a sudden event meant I had to cancel the stay
13 stycznia 2026
Odpowiedź od LateRooms.com
Hi Susan,
Thank you for your review! We’re delighted to hear you received the support you needed.
We’re always happy to assist and look forward to helping you with any future stays!
Best wishes,
Rebecca
They don't even deserve 1 star I wanted…
They don't even deserve 1 star I wanted to give them minus,
they charge and then they don't even refund if you don't use their service.
My iteniery no is 9018903007646
I can give the details if any one wants .
Please don't book with them
Dishonest people.
Not even worthy to even open their links
Pathetic
19 stycznia 2026
Opinia niezależna
Odpowiedź od LateRooms.com
Hi Ayesha,
Thank you for your review. We’re sorry to hear how disappointed you feel about this.
We’ve checked your booking details and as the booking wasn’t cancelled, it was treated as a no-show and isn’t eligible for a refund. As explained in your booking confirmation, refunds are only possible when a booking is cancelled within the free cancellation period or in line with the property’s policy.
We appreciate this isn’t the outcome you were hoping for, and we're sorry for any disappointment caused.
Best wishes,
Rebecca
Not the experience anyone should have
Everything was okay booking, checking in, etc. However, the property I booked had a serious infestation of bed bugs... they were everywhere!!! I discovered this at 1 a.m. when I awoke from disturbed sleep. The host didn't answer my calls or messages. Customer service was uselessI had to destroy every item of clothing I took into that flat, and I am having recurring nightmares. I didn't even get an apology. I was offered £20 back from the £120 it cost for 1 night - I declined this insulting offer.
UPDATE:
After following up with Rebecca from customer services, I have changed the original rating I gave. She kept me informed of the complaint process every step of the way, and also managed to secure a full refund from Booking.com. It was complicated due to Booking.com managing the booking. This 5* rating is for the customer service I was given after my complaint. I probably won't use LateRooms again, as it's connected to Booking.com, which I will avoid at all cost in the future!.
2 listopada 2025
Odpowiedź od LateRooms.com
Hi J George,
Thank you for sharing your experience. We’re very sorry to hear what you went through — this sounds extremely distressing and is not the experience we would ever want for anyone booking through us.
Your booking was managed by Booking.com, who act as the appointed managing agent on behalf of the property and handled the support and resolution at the time. We appreciate that the outcome you were offered did not feel appropriate given the seriousness of what you experienced.
We’d like to support you by escalating this further with our partner. Please get in touch with us at support@laterooms.com with your booking details, and we’ll do what we can to ensure this is reviewed again properly.
We’re genuinely sorry for the impact this has had on you and appreciate you taking the time to raise it.
Best wishes,
Rebecca
Odpowiedź od LateRooms.com
Hi Mark,
Thank you for your review! We’re delighted to hear you had an excellent experience with our service.
We hope to assist you again with your next stay!
Best wishes,
Rebecca
Got the hotel I wanted at a great price.
28 stycznia 2026
Odpowiedź od LateRooms.com
Hi Terence,
Thank you for your review! We’re really pleased to hear you were able to get the hotel you wanted at a great price.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Smooth booking and confirmation
Smooth booking and confirmation. It was just right for arranging my stay in Exeter. Thank you.
12 listopada 2025
Odpowiedź od LateRooms.com
Hi Sho,
Thank you for your lovely review! We’re really pleased to hear everything went smoothly with your booking.
We hope to help you again soon.
Best wishes,
Rebecca
Great site easy to navigate round and…
Great site easy to navigate round and great prices in hotel rooms ..... Definitely would recommend this site ...
24 stycznia 2026
Odpowiedź od LateRooms.com
Hi Mary Theresa,
Thank you so much for your lovely feedback! We’re really pleased to hear you found the site easy to use and the prices great.
We really appreciate the recommendation and hope to help with your next stay soon.
Best wishes,
Rebecca
Scam company I guess?
I booked a hotel for my step daughter and I for her birthday over a month before the date. When we arrived around midnight, the hotel had no record of my booking and was full. We finally found a hotel that was available to take us in at 3am. I've sent emails, posted on their Facebook page, and LateRooms.com hasn't responded. The trip was a nightmare and cost me about 50% more due to last minute bookings.
Update: I've already sent two emails to your support email address with no reply. My itinerary number for this booking is: 9018564677321.
22 stycznia 2026
Opinia niezależna
Odpowiedź od LateRooms.com
Hi Jeff,
Thank you for updating your review and providing your itinerary number. We’re very sorry to hear about the difficulties you experienced and completely understand how frustrating this must have been.
We’ve checked our system and can now locate your booking. However, we have no record of any emails from you, and our Facebook page does not allow public posts, which may explain why you didn’t receive a response earlier.
We’ll be contacting you shortly via the email address used to place your booking to confirm the next steps and help resolve any issues. In the meantime, you can also reach us at support@laterooms.com or by phone on 0203 637 0812.
We appreciate your patience and hope to restore your confidence in booking with LateRooms.
Best wishes,
Rebecca
Odpowiedź od LateRooms.com
Hi Nigel,
Thank you for taking the time to leave a review. We’re really pleased to hear that your booking was quick and efficient, and that everything went smoothly.
We look forward to helping you with any future trips!
Best wishes,
Rebecca
Pub text to cancel room, no help at all
Pub text to cancel room, as soon as the booking was made, payment was still taken though, so i asked if they could book me into another pub in the area but was told they couldn't, so now I can't get hold of anyone for a refund, wouldn't bother again, you're better of ringing places direct rather than letting these lot shaft you
14 stycznia 2026
Odpowiedź od LateRooms.com
Hi Mr Pigg,
We’re really sorry to read this and understand how frustrating it must have been to have the property cancel so close to your stay. That’s certainly not the experience we want for our customers.
LateRooms is a booking platform, and in this case the booking and payment were handled by the property’s managing agent. This does mean we’re unable to directly move the booking to an alternative property or process a refund ourselves. However, we appreciate that from your perspective, this distinction isn’t helpful when plans fall through at the last minute.
We genuinely want to make sure this is properly resolved for you. If you’re still awaiting confirmation of your refund, we’d encourage you to get back in touch with our Customer Support team so we can review the case again and ensure the managing agent follows this up appropriately.
Thank you for taking the time to leave feedback. We’re sorry we didn’t meet expectations on this occasion and appreciate you sharing your experience.
Best wishes,
Rebecca
Spoke to your customer adviser to…
Spoke to your customer adviser to cancel a booking and she had no idea ‘laterooms’ exists. Seems you are whitelabelling booking.com. I need to cancel a booking which I already have confirmed with hotel, but finding it impossible to do so via you.
18 stycznia 2026
Odpowiedź od LateRooms.com
Hi Daniel,
Thank you for sharing your feedback. We’re really sorry for the confusion and frustration you’ve experienced.
LateRooms is a booking platform, working with trusted fulfilment partners, such as Booking.com, who manage the reservation on the property’s behalf. This can sometimes cause confusion if you’re speaking directly with the hotel or a partner support team.
Cancellations are usually managed online via the link in your booking confirmation email, which will automatically process the cancellation in line with the property’s policy. If you’re having difficulty doing this, we’d be more than happy to look into it for you and help clarify the best next steps.
Please get in touch with our team at support@laterooms.com or on 0203 637 0812, and we’ll assist you as soon as possible.
Best wishes,
Rebecca
Odpowiedź od LateRooms.com
Hi Nikki,
Thank you for your lovely review! We’re delighted to hear that you found booking with LateRooms so easy and efficient.
We hope to help you with your next trip soon!
Best wishes,
Rebecca
Another front for booking.com
I looked for a non-US provider of hotel reservations. Laterooms is just a front masquerading as a UK company.
15 stycznia 2026
Opinia niezależna
Odpowiedź od LateRooms.com
Hi Paul,
Thank you for taking the time to share your feedback.
LateRooms is a UK-based brand that has been helping people find accommodation for many years. The business was acquired by us after it entered administration in 2019, and since then we’ve continued to operate and support customers from the UK while working with trusted accommodation partners to provide choice and value.
We’re sorry if this wasn’t clear from your experience. If you’d like to discuss your concerns in more detail, our customer support team would be happy to help at support@laterooms.com.
Best wishes,
Rebecca
Good location
Good location, some issues in the bathroom, but we could manage them. The price is affordable.
15 listopada 2025
Odpowiedź od LateRooms.com
Hello,
Thank you for taking the time to leave a review.
We’re pleased to hear you found the location convenient and the price affordable. We’re sorry to hear there were some issues with the bathroom during your stay. As LateRooms is a booking platform, we don’t manage the property directly, but if you’d like any help raising this feedback with the hotel, our team would be happy to assist. Please feel free to reach at support@laterooms.com.
Thank you again for sharing your experience, and we hope to help you with a future stay.
Best wishes,
Rebecca
Lovely stay
Comfortable room, very good customer service by all staff - friendly and helpful. Extra pillows given when asked and nice bar/restaurant experience. Excellent value for money.
8 stycznia 2026
Odpowiedź od LateRooms.com
Hi James,
Thank you so much for your fantastic review. We’re really pleased to hear you enjoyed a comfortable stay and that the staff were friendly and helpful throughout.
It’s great to know you also had a nice experience in the bar and restaurant and felt the stay offered excellent value for money.
We really appreciate you taking the time to share your feedback and hope we can help you again with a future stay.
Best wishes,
Rebecca
Odpowiedź od LateRooms.com
Hi Gill,
Thank you for your lovely review. We’re really pleased to hear we were able to help you find a great room at a good price when you needed it.
We hope to help you again soon.
Best wishes,
Rebecca
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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