Kingswood Recenzje 

247
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Pros: Kind staff Engaging activities Helpful leaders Adrenaline activities Don’t force you into activities Cons: Springs sticking out of bed Lumpy mattresses Bad food Food made peo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My daughter Ava has just come back from the Christmas sleepover. She has had the best time, met new friends, done fun activities she wouldn’t usually do and made memories forever! Already wanting me t... Zobacz więcej

Oceniono na 1 z 5

Rooms Tiny Food Awful Instructors Rude Showers that don't run longer than 10 seconds Some students couldn't wash there hair due to the shower being only suitable for 11 year olds, no consid... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Visited Dukeshouse for 2nd year running. Was expecting a similar experience as last year. However, was expecting a hot lunch but due to other groups having hot food provided, we were provided with a... Zobacz więcej

Informacje dotyczące firmy

  1. Centrum sportów ekstremalnych
  2. Centrum edukacyjne
  3. Obiekt przeznaczony do organizacji imprez
  4. Organizator aktywności na powietrzu

Napisane przez firmę

Group residential adventures and outdoor activity centres Providing day-trip and residential adventures that encourage confidence, resilience and life skills for schools and groups of all ages. Explore our programmes and outdoor activity centres across the UK and beyond. Part of the Inspiring Learning Family www.inspiring-learning.com


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

247 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(247)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

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Oceniono na 1 z 5

I really wish I had read the reviews…

I really wish I had read the reviews before sending my child here. My son went on a 3 nt 4 day here last week and has got food poisoning from here. Threw up on the last night and the following day, and is still not well 3 days later. Hasn’t eaten for 2 days. Half of the children who went on this trip have all come down with sickness since returning. If you decide to go ahead with this trip, do not eat the food, take your own. Would like to see their food hygiene certificate as poor food seems to be a constant thing on other reviews.

19 marca 2024
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Sue,

We are very sorry to hear of your concerns around health and safety, however we can assure you that we have rigorous processes in place to maintain food safety and do indeed have HACCP logs to prove fully cooked and temperature checked. In addition to your group, we hosted over 500 guests on site who have not experienced any signs of food poisoning.

We have a 5-star rating from the EHO and work closely and openly with the local authorities regarding our catering and accommodation operations. We are also randomly audited by NSF in our kitchen, with no problems/concerns.

Kind regards
The Kingswood Team

Oceniono na 1 z 5

Do not go here

Do not go here
Stained bedsheets
Showers only work for 10 seconds
Rude instructors
Dirty bathrooms
Excrement matter on walls
No privacy/ dorm locks

20 marca 2024
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hello,

Thank you for your feedback. We're very sorry to hear that your experience with Kingswood was unsatisfactory.

We’re very sorry that your stay with us wasn’t satisfactory and we have since looked into the concerns raised here. All sheets are freshly washed, however we would’ve been very happy to replace the bedding if we’d been made aware of any concerns.

Regarding hygiene, we have a 5-star rating from the EHO and provide daily bathroom cleaning. However, if a group leader had let us know these concerns we would have happily provided an additional cleaning.

Kind regards
The Kingswood Team

Oceniono na 1 z 5

Do Not Send Your Children Here!!

Do Not Send Your Children Here!!

My son went to Kingswood with his college for a 5-day 4-night trip, well on day 3 I went to get him at his request, he describes it as boot camp and prison-like! The bedding provided sheets and duvet were dirty yellow urine stained, the mattress was so hard and lumpy he barely slept both nights, and both his and his dorm mate’s beds were infested with bedbugs! The showers were barely working and cold! The toilets were filthy and there was no privacy or security when showering just a thin curtain. There was lots of loud noise from other guests going on most of the night, other guests running up and down, kicking and knocking on doors till late. Broken door latch so again no security for them or their belongings. Food was bland and barely edible, he was given pink chicken one meal! The place is uninhabitable, unhygienic, and not fit for purpose, if we had read some of the reviews we have since found he wouldn’t bothered going. The only thing he enjoyed was the activities but the poor conditions of the living areas, dirty infested beds, undercooked food, and general uninhabitable conditions ruined everything else. Waste of money, time and in my opinion should be shut down.

20 marca 2024
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Joanna,

We’re very sorry that your son did not have a comfortable stay in our accommodation. All sheets are freshly washed and folded. If they had reported it us, we would have been more than happy to provide alternative bedding.

Thankfully, the concern about suspected bed bugs was raised to us during the stay, and as you may know our Housekeeping Manager and Estate Manager immediately conducted a full inspection of accommodation and found no sign of bed bugs.

Regarding hygiene, we have a 5-star rating from the EHO, provide daily bathroom cleaning. However, if I teacher were to request an additional cleaning our team would have been more than happy to pop round to provide this.

We’re terribly sorry to hear your son and members of the group have been unwell, however we have confirmed that the colour of the chicken was a result of the marinade, and we have HACCP logs to confirm that the food was fully cooked and temperature checked.

Kind regards
The Kingswood Team

Oceniono na 1 z 5

do not go here

do not go here first of all everyone in our room was itchy the showers didnt turn on for more than 10 second the food was horrible and the activities were boring

29 lutego 2024
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Maham,

Thank you for your feedback. We're very sorry to hear that your experience with Kingswood was unsatisfactory.

Please email which centre you visited and your concerns to complaints.il@inspiring-learning.com so that we can investigate this further for you.

Kind regards
The Kingswood Team

Oceniono na 5 z 5

Blind and Partially Sighted Students visit Kingswood Peak Venture

Recently returned from Kingswood Peak Venture with a group of blind and partially sighted students. The staff were great at accommodating our student's needs and adapting activities. Admin staff were brill beforehand making alterations to our timetable and allowing us to have an additional classroom space. The students thoroughly enjoyed all the activities and have received great feedback from them and their parents. Food was good - think school dinners. But as our students were slightly older, they sometimes went up for seconds which was allowed. As other have mentioned, the accommodation is basic - think youth hostel - but I'm unsure what you'd expect from an outdoor education centre? Our staff bedrooms all had ensuites and we were so tired from the days activities, it didn't matter about the comfiness of the beds. We were slightly nervous about taking a group of VI students to a place we had not been before but they were honestly so brilliant and reassuring - the students had a great time. We will definitely be going back. Thanks again.

24 lutego 2024
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you so much for this lovely feedback. We're very proud of our staff's ability to adapt to different group's needs and provide a fun experience for everyone!

And thank you for your honest comments regarding accommodation, we're always looking for ways to improve the facilities, so your feedback is very valuable.

Best wishes,
Kingswood

Oceniono na 1 z 5

Unclean

My Son has just got back from a week and kingswood Grovesnor Hall.
He said the activities we good and the food was good.
But the rooms were not good at all,he said his room smelt,damp towel on the floor that was not theirs,an un emptied bin and the beds were extremely uncomfortable.
When mh son came back his skin on his face,arms and legs were itchy,flacky white,had to go to the Doctors and was precribed cream,my Son had also vomited since being back.
Not happy at all and I think this is down to the cleanness

5 lutego 2024
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Louise,

Thank you for your feedback. We are very sorry to hear that your son's experience with Kingswood was unsatisfactory. Please email your concerns to complaints.il@inspiring-learning.com, so that we can investigate this further for you.

Kind Regards
The Kingswood Team

Oceniono na 4 z 5

Beds

The workers were kind and respectful and were always there to offer help. However, the beds were extremely uncomfortable but the food was great

28 lipca 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you for your honest feedback with regards to the beds. Please feel free to let me know where you stayed and if you remember the dorm at tradesales@inspiring-learning.com. I am glad you enjoyed the food and our staff made you feel respected and available to help when required. I hope you consider staying with us again. Kind regards Georgia

Oceniono na 5 z 5

Unmatched experience

Unmatched experience, luxury like ive never felt before. honestly, i feel like im in the royal family with this much treatment im receiving. not to mention the brilliant staff who all played a part in this experience. they all smelt lovely. and lastly there sense of humour is unbelievably good. Never went a minute without laughing. We’ve been to 7 star hotels all over the world yet the rooms here just blow them out of the water. i saw the brilliant photos of the statue of liberty in new york and even the pyramids of gaza however once we saw the stunning jacobs ladder of kings wood my heart and mind exploded with joy. never felt more excited with the week up to this trip and it was all worth while. the beds were comfortable it felt like i was on a cloud and one of the adventure team saved my friends life from suicide. I 100% recommend. Unbelievable!! From Taylor n Olly

15 listopada 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you so much for this wonderful feedback. Could you confirm which centre you visited? Then we can pass your kind words onto the onsite team.

Oceniono na 5 z 5

Kingswood Overstrand Hall NCS 5 day residential

Defo recommend!

Went here for 4 days on an NCS residential

- staff were amazing (seb n alex were v cool 😎)
- activities were great also. Before coming the activities sounded a bit boring but we did climbing, archery, high ropes, caving and more and they were fab. I felt like I was gonna get trapped in the cave (amazing!)
- food was not top quality but was adequate and expected
- showers just had curtains on them and they weren't the best
- matress wasn't the best, cleanliness was adequate

It is defo a new experience, sharing a room for 4 nights with people you may not know was completely new. But from the Uno games, the awesome teamwork, people blasting Taylor swift, the rocks in my bed 😭, the screaming in blindfolded activities, the whole trip was filled with brilliant moments

The minor points about the accommodation did not let down the experience. Overall the trip was amazing. The staff did everything they could to make the trip as fun as possible and make it so we enjoyed working as a team together. We all loved Ur dancing seb🔥 also Ty aaron for getting us bottles of water at 11pm the cupboard was locked and u actually did everything you could to get them I was astonished Ty for that water🙏

If you have doubts about going, I would say go for it. I didn't want to go that much, but would love to come back some day it was that good

20 listopada 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you for this fantastic feedback. We're so happy to hear you had a great experience and hopefully we'll see you back at a Kingswood centre soon!

Oceniono na 4 z 5

Christmas Fayre

Sat 18th Nov 23 - Green Park Aston Clinton Bucks.
Christmas Craft Fayre.

My friend booked a stand at the fayre and knowing the place it was being held in I knew it was a very difficult place to find.
It was no surprise that we had few customers.

The kingswood team were excellent, had done their best to promote the day but the locals did not turn up unfortunately.

The sign outside was an A frame and certainly not noticeable.

They needed big banners both sides of the road and at the junctions at each end of Stablebridge Road.
Radio broadcasts and talk shows to suggest the fayre as a venue would have helped.

Disappointing day BUT as I said great care from kingswood.

18 listopada 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you for your honest feedback, sorry your day was not as successful but very glad our team took great care of you. I hope word gets round and more success in the future with you Craft stands.

Oceniono na 5 z 5

Enthusiastic and caring staff

The staff were so fun and kind. You could tell they enjoyed their job and were enthusiastic about the activities they were running. As young adults we just generally want to have fun and Kingswood gave us this. Everything we did was exciting.

The free times were perfect. Not too much but just enough that we could have a little nap and also talk to our leaders. The accommodation was also very good. Seven of us shared a bedroom of eight and it was perfect.

We were provided with kosher food which was very kind and compassionate, taking in account of our food preferences. The diner staff were super nice too. They easily answered to anyone’s concerns.

Thank you for the best week Kingswood.

12 listopada 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you for this great feedback, Ilana! We're so glad you enjoyed your stay.

Oceniono na 1 z 5

Some of the staff were absolutely…

Some of the staff were absolutely brilliant and some were shocking.
Kiron was awful rude to everyone he was the main guy

13 listopada 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Jamie,

Thank you for your feedback. We are very sorry to hear that your experience with Kingswood was unsatisfactory.

Please email which centre you visited and your concerns to complaints.il@inspiring-learning.com so that we can investigate this further for you.

Kind regards
The Kingswood Team

Oceniono na 1 z 5

DO NOT GO HERE

Rooms Tiny
Food Awful
Instructors Rude
Showers that don't run longer than 10 seconds
Some students couldn't wash there hair due to the shower being only suitable for 11 year olds, no consideration for older students.
Treated like 12 year olds despite being 18 years of age.
excrement matter on some beds, cracks on windows as well as leaking windows.
Multiple reports from fellow students about nausea after eating food as well as bad stomachs.
Quality of classrooms extremely poor and run down with working hours up til 9pm, which was extremely difficult for some students.
Deceased creatures were also found around the pond area which created an awful stench.

11 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Ryan,

Thank you for your feedback. We are very sorry to hear that your experience with Kingswood was unsatisfactory.

Please email which centre you visited and your concerns to complaints.il@inspiring-learning.com so that we can investigate this further for you.

Kind regards
The Kingswood Team

Oceniono na 5 z 5

Excellent place to go

My son went for NCS 5 day 4 nights residential trip to Kingswood Grosvenor in Autumn break. He returned very happy from the trip. Enjoyed every activity there. Everything was neat and tidy, unlike the comments we read before going. He got Halal food. Prayer room was provided. Everything was just perfect. Highly recommended for sixth form students.

23 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Adeela, thank you for your kind feedback. We're so glad your son enjoyed his experience on the NCS Skills4Life course and that all his needs were met during his stay!

Oceniono na 5 z 5

My review on NCS

I think that the thing that made NCS the best was the people that were there. They were supportive and positive and made you feel good about yourself making you smile constantly. One thing I would change when I was there, was extending the amount of time. If I could, I would live there.

21 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you for this lovely feedback for the onsite team Ameena!

Oceniono na 5 z 5

Great weekend at Kingswood IOW

Just returned from a fabulous weekend at Kingswood IOW. We took a girls football team for a team building experience and couldn’t have been more impressed with how well we were looked after. Tom was our leader and nothing was too much trouble. He had such a great manner with our young people, encouraging them to stretch themselves but never being too pushy. He was fun, but always professional and very enthusiastic. We undertook a range of amazing activities including zip wire, climbing, abseiling, leap of faith, buggy building, assault course and aeroball which provided the perfect mix of team building as well as opportunities for the girls to challenge themselves individually. Would highly recommend.

22 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you Claire for this lovely feedback - we're so glad your team enjoyed their visit!

Oceniono na 5 z 5

Kitchen staff in the upstairs diner…

Kitchen staff in the upstairs diner were brilliant with us and the students. Thank you!

20 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Thank you for your feedback. Please let us know which centre you stayed in as we always like to be able to tell the staff that their efforts are appreciated.

Oceniono na 1 z 5

poor accommodation

poor accommodation. no heating despite asking. non existent showers which are extremely hot but trickle out. leaking plumbing in bathrooms. mould in bathrooms. toilet roll not replaced despite requesting. awful food and do not cater for kids with sen food needs or my food intolerance. some of the activity staff were good but some rude and clearly untrained in SEN and spoke rudely to the children. wouldn't recommend for a school residential and would not go back. it seems the primary school age get to do the Zip wire and swing which our students really wanted to do.

16 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Madelene,

Thank you for your feedback. We are sorry to hear that your experience with Kingswood was unsatisfactory. Please email which centre you visited and your concerns to complaints.il@inspiring-learning.com so that we can investigate this further for you.

Kind Regards
The Kingswood Team

Oceniono na 1 z 5

AWFUL

The rooms were disgusting. Toilets did not flush. Stained bedsheets if they even gave us some . Food was terrible. There was little to none vegan or vegetarian options. Instructors were ignorant. Rooms were tiny showers either didn't work or couldn't stop.

13 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Jojo,

Thank you for your feedback. We are sorry to hear that your experience with Kingswood was unsatisfactory. Please email which centre you visited and your concerns to complaints.il@inspiring-learning.com so that we can investigate this further for you.

Kind Regards
The Kingswood Team

Oceniono na 1 z 5

awful place

my son went last weekend and was awful experiance for him. he enjoyed the activities but one of the staff members grabbed him by the arm and shouted at him for playing with a crane fly. Kingswood now under investigation. rooms was disgusting having found rooms dirty cans left in there and not been cleaned. awful place.

7 października 2023
Opinia niezależna
Logo Kingswood

Odpowiedź od Kingswood

Hi Sian,

Safeguarding is at the heart of what we do at Kingswood. Our safeguarding procedures are followed to the letter, and as soon as any concern is raised an internal investigation, led by our safeguarding lead is launched. We have strict policies to ensure all team members take any concerns extremely seriously. In this instance, and as per procedure, our team have been in contact with the Local Authority Designated Officer (LADO), who confirmed this does not meet the threshold.

Kind Regards,
The Kingswood Team

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