Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This store has been a really great surprise for me so far. I only discovered it recently, but I’ve already found a lot of things that really interest me. My first order was nothing but a positive expe... Zobacz więcej

Oceniono na 5 z 5

Always get good service from Kikatec. This was a pre-order so had to wait a while but arrived as described without issues. I have more orders pending, worth pre-ordering as you get the new products ah... Zobacz więcej

Oceniono na 5 z 5

Kikatek have a great selection of model kits and are always updating their stock with new offerings. Items can be bought and held so that shipping can be grouped. Kit always arrives promptly, well pac... Zobacz więcej

Oceniono na 5 z 5

I use this site often to buy model kits and not once has it let me down, shipping is always on time if not ahead of time and the pricing is incredibly competitive. The range of products available is a... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep hobbystyczny
  2. Sklep kolekcjonerski
  3. Sklep modelarski
  4. Sklep z ozdobami do albumów

O Kikatek

Napisane przez firmę

We specialise in the wonderful world of Japanese hobby products, stocking everything from Gundam model kits, hobby supplies, to Anime collectible figures, and much more! Our friendly and passionate team has helped over a million UK customers get their hands on these awesome products since 2004!

Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Model kit preorder delayed for 3 months…

Model kit preorder delayed for 3 months after promised shipping date, had intended to build it for my birthday month in october but instead have to wait until i'm back in the country in the new year because of delays. will not be pre-ordering again under any circumstances. frustrated, dissapointed, and ashamed of myself for trusting kikatek

1 kwietnia 2024
Opinia niezależna
Logo Kikatek

Odpowiedź od Kikatek

Hi Millie,

Hope you're well.

Could you have possibly mistakened us with another shop you pre-ordered from? The reason we ask is because your order # 1293677 (RG RX-78-2 Gundam Ver. 2) was originally placed with an ETA of October 2024. It was indeed delayed, for which we sincerely apologise. However, it did arrive in your Private Warehouse in November, then subsequently shipped and arrived with you the same month, so it was 1 month late and not 3 months mentioned in your feedback?

We really wish we have more control on when exactly a new release reaches us from Bandai. We can only go by the information we are given at the time of their product annoucement. Sadly, delays do happen due to reasons outside of our control, such as manufacturing issues, logistics issues and allocation issues as is clearly mentioned on all our pre-order pages.

If you need help with anything else, please do not hesitate to get in touch! 😊

Kind regards,
Kikatek Customer Services

Oceniono na 5 z 5

Great service

Really good experience shopping here. Found a product I could not get from anywhere else for a good price.

Delivery was very fast and my item was packaged carefully.

30 listopada 2024
Opinia niezależna
Oceniono na 3 z 5

yes products were good quality

Products were of good quality and price. The use of free postage was very misleading leading, telling you to order another certain amount but you never seem to reach the free postage target. Then when you you think you have achieved it, your products don't arrive and find out its now waiting on you paying 🤔 postage. No notification on this just stuff sits waiting on you although you have taken payments from you.

30 listopada 2024
Opinia niezależna
Logo Kikatek

Odpowiedź od Kikatek

Hi Ronald,

Thank you for your pre-orders placed in October. The FREE shipping requirement is very clear on our website. It automatically applies when you ship £120 worth of items in one go.

Please note that no shipping is charged for pre-order items and in-stock items ordered with our Virtual Private Warehouse service. For these items, shipping (and FREE shipping eligibility) is only calculated when you submit your shipment request. Unfortunately, the items in your shipment request only added up to £118.81 — it was only £1.21 away from the FREE shipping requirement. This would have been clearly shown during checkout (there is a progress bar showing how far away you are from the free shipping requirement).

Regarding notifications of the arrival of your pre-order items. Our system actually send notifications out on arrival of an item, as well as a monthly update of your Virtual Private Warehouse (where your items are stored). Could you check your spam folder in case our emails had been filtered by your email provider?

I hope this clarifies how everything works. Have fun with the Gunpla kits and Master Gundam figure! If you have any other questions, don't hesitate to reach out to our team! 😊

Kind regards,
Kikatek Customer Services

Oceniono na 5 z 5

Great website, great service

First off, the website was attractive, informative, and functional - a rare combination. As a father purchasing for a Gunpla-loving son, I was able to purchase with confidence even though I know very little about Gundam. Ordering was straightforward, and delivery was fast and well-packed. Shall use again, definitely.

15 października 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant service and true to their word

I was originally scouting for model kits to work on whilst recovering from surgery and I came across Kikatek. I also saw they sold Good Smile Company figures, including Nendoroids and they had one I'd been trying to hunt down for a few years now (they had a nice little selection of Marvel characters, which I know are hard to find outside of Japan) so I decided to treat myself.

I honestly can't say how over the moon I am! The figure came nicely packed and arrived safe and sound with a free lollipop and now stands proudly with the rest of my collection.

Thank you, Kikatek! I'll definitely be using you again!

16 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Lovely old job!

A friend recommended Kikatek to me and wow they did not disappoint!! Great service, great prices and very quick delivery. I got 4 HG kits and was impressed with the care in packing them for delivery. The lolly pop was a nice touch! Keep up the great work!

4 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Virtual Private Warehouse is great

Always an excellent experience shopping with Kikatek. My most recent order contained 2 pre-orders with different release dates, but with their Virtual Private Warehouse they held the first item to arrive until the second arrived so they could be dispatched to me together to save on delivery costs. Their communication is always great and I’d absolutely recommend them.

31 października 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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