Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... Zobacz więcej
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Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... Zobacz więcej
Reakcja na opinię
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... Zobacz więcej
Reakcja na opinię
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Dane kontaktowe
Zjednoczone Królestwo
- www.kellystorage.co.uk
4,4
Doskonała
305 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
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Thank you Barry & Ben T
Thank you Barry & Ben T. for being absolute legends! We had the most chaotic day sorting through our storage and ambitiously trying to “Tetris” fit everything in the van 😅 they were so helpful!
13 października 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you for leaving this great review, Nicola! The guys are excellent at 'Tetris'! Best wishes, The Kelly's Team.
Barry
Barry, Ben T. and Gil were an absolute legend with helping getting my container out and sorting me out, considering that I drove all the way from Luxembourg to access my stuff. Top stuff
13 października 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
We're so glad that Barry, Ben T and Gil did an amazing job! Best wishes, The Kelly's Team.
They are the best! The guys at Kelly’s could not be more…
The guys at Kelly’s could not be more helpful if they tried. When a move from
storage ran into a snag (not their fault) they went out of their way to find a solution for me and then went over and above to deliver, unpack and repack. All with immense charm! This is a business that understands customer service. So if you see Mike or Chris in the pub with a Kelly’s T shirt, please buy them a pint. They are the best. Thank you’s all round.
7 października 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for your great feedback, Jane. We're so pleased you got to see our brilliant customer service in action! Best wishes, The Kelly's Team.
Tony and Kyle were calm and helpful
We had a great experience with Tony and Kyle from Kelly’s storage. We live on a main road in London where there are buses and big lorries trying to turn but Tony and Kyle were calm and professional, moving the van when needed and unloading from the other side of the road. I’d definitely recommend Kelly’s to everyone - it was such an easy way to store our stuff while we did building work.
6 października 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for your recommendation Laura, we're so pleased Tony and Kyle did an excellent job. Best wishes, the Kelly's Team.
Exceptional
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's exploring options I really wouldn't go anywhere else. Incredible service start to finish thank you Kelly's !
27 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for such a lovely review, Amanda! If you need us again, you know where we are. Best wishes.
Tony and Mal
Had a great experience with Tony and Mal today - they were able to fit so much into the pod in a careful and considered way. Both were polite and helpful, really nice guys, would definitely recommend this service to anyone who needs storage.
15 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
That's great to hear, Debbie! Thanks so much for using Kelly's Storage. Best wishes, the Kelly's Team.
Fantastic service!
Fantastic service from Barry and team. Super efficient, I would highly recommend them.
15 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much, Jon!
Ian Mick and Lee
Ian, Mick and Lee were absolutely fantastic, they went above and beyond moving into a townhouse on a crazily hot day. I was worried about how the day would go beforehand, but they made it so easy. Thank you!
8 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thanks so much for your comments, Alan. We are so pleased the guys did an awesome job! Best wishes.
Fantastic Everything for Kelly's Storage, Guildford!
Moving house is a stressful endeavour and tackling it solo was undeniably daunting. I therefore want to express my deepest appreciation to Barry and Josh for the incredible help they provided during my recent moves.
Barry and Josh always arrived punctually. On both occasions, they considerately phoned to let me know they had left the depot and gave me their estimated time of arrival.
Barry and Josh demonstrated great teamwork. They approached the moves with a positive attitude and tackled them quickly and efficiently without a single complaint. Their professionalism, pragmatism and friendliness made the entire process a breeze. They genuinely cared and it was evident that they take pride in working for Kelly’s Storage.
Barry’s ability to ingeniously utilize space most efficiently was like watching a game of Tetris and was nothing short of remarkable! Josh tirelessly carried box after box, consistently asking for my preferences on where to place them. My belongings were handled with the utmost care by them both, so I knew I was in the safest hands possible.
I can't thank Barry and Josh enough for ensuring two smooth and successful moves where nothing was too much trouble. They are a credit to Kelly’s and I highly recommend their services to anyone in need of reliable, experienced and dedicated movers.
I would like to extend my heartfelt thanks to the staff at Kelly's Storage for their assistance during my recent storage needs, especially Chris Adams. Chris went above and beyond to make things as easy as possible for me and was always on hand whenever I needed help or had any questions. Being a family-run business means there is a personal touch and warmth in their approach, which makes you feel like you are more than just a customer.
I highly recommend Kelly's Storage to anyone seeking storage solutions. Thank you for making my storage experience so pleasant and hassle-free!
8 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for taking the time to leave such an in-depth review, Natasha! We are so glad you had such a brilliant experience with Kelly's! If you need us again, you know where we are! Best wishes, the Kelly's Team.
Odpowiedź od Kelly's Storage
Thanks so much, Mike!
Nick did a great job
Nick did a great job. Helped load up and great customer satisfaction.
Good job!!
8 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thanks so much, Paul!
Nick Phil Moss Dom and Jeff..dream…
Nick Phil Moss Dom and Jeff..dream team!!🏆
Thank you so much for an amazing pack up and shift on Friday.. it came at the end of a long journey to get myself organised /23 years in my house/7 containers and you skillfully dealt with everything even with heavy downpours trying to hinder the day.
A really friendly bunch of guys I couldn't have asked for more
2 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you for taking the time to leave such a great review! We are so pleased the team could help you and we wish you all the best in your new place!
Efficient and Quick
Nick and Dom were great. They were nice guys and extremely helpful. They got the job done quick and efficiently.
5 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you for your great feedback, Sukira! Best wishes from the Kelly's Team
Nick and Barry helped us move our stuff…
Nick and Barry helped us move our stuff into the storage containers. It was a brilliant and stress free experience. They were extremely helpful and would recommend them to anyone.
2 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
We're so glad we could give you a stress-free experience, Katie! Thank you for using Kelly's! Best wishes.
We had Barry and Nick and it was an…
We had Barry and Nick and it was an absolute pleasure! Incredibly helpful, stress free, couldn’t recommend them more.
2 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much, Anna!
Barry and Nick are amazing
Barry and Nick are amazing. Super fast and efficient. Brilliant service!
2 września 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
This is great to hear, Charlie, thank you!
Customer service was fantastic
Customer service was fantastic. My driver Nick was really friendly and helpful and very flexible with the collection time for the containers.
Having last used Kelly’s about 15 years ago, I’m so pleased I decided to use them again. The service is second to none and Nick went above and beyond to help out. I couldn’t have asked for better.
1 lipca 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thanks so much for taking the time to leave us a brilliant review! We're so glad we could help you (now and 15 years ago!). Best wishes, The Kelly's Team.
10/10 Customer Service
Kelly’s Storage have been SO helpful while I have been moving flats and needing to get things from storage. Collecting a bed from the storage unit on Bank Holiday Monday was possible because Chris kindly stayed on to wait for me.
When I accidentally left a piece of the bed on the Monday, Chris gave me Josh’s details and even with such short notice they let me in on Wednesday to find the missing piece. When the piece didn’t fit in my car, Josh and Jeff kindly delivered it to London for me and helped me move it into my flat.
Could not recommend Kelly’s Storage enough! At every stage they went above and beyond 🤩🤩
30 sierpnia 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for taking the time to leave this great review, Isabella. We pride ourselves on going above and beyond and we are so pleased we could do that for you. Best wishes in your new flat! The Kelly's Team.
True professionals who take the stress out of moving
Our flat move had been until now a fairly stressful experience. However from the time I spoke to Chris and Ollie over the phone to the time Tony and Nathan drove off with most of our belongings in one container, it was smooth sailing and dealing with Kelly's Storage has easily been the most reassuring part of our whole move.
Tony and Nathan were incredibly professional and efficient and had all our boxes stored in a container within 2 hours. Thanks again!
23 sierpnia 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for the great feedback, we are so pleased that we could make this part of the process smooth and easy for you! Best wishes in your new home. The Kelly's Team.
Good service from Kelly's removal
Have just had my furniture moved in by Josh and Conner,two very professional guys.Very pleased with the quick and efficient service offered by them.Kellys removal and storage have been very good and no problems at all.
26 sierpnia 2023
Opinia niezależna
Odpowiedź od Kelly's Storage
Thank you so much for using Kelly's, we are so pleased the guys did a fab job. Best wishes, The Kelly's Team.
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