Keenans Estate Agents Recenzje 

579
•
Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

I would highly recommend Molly at Keenans. She was absolutely brilliant throughout the whole process of purchasing my house. She was professional, friendly and always kept me updated at every st... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Thank you so much to the whole team at Keenan’s who have all been so professional, helpful, and friendly. A particular massive thank you to Katie Bagot who was so kind and reassuring. She genuinely ca... Zobacz więcej

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Oceniono na 5 z 5

I cannot recommend Keenans enough. Ella Walmsley dealt with my house purchase, and she communicated clearly throughout the process. Ella always kept me up to date with developments, and she took the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ella & Keenans were very good selling my property, very professional start to finish. After buyers pulled out near exchange at the 11th hour, Ella was quick to agree to a new sale with a lady that... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja nieruchomości

Napisane przez firmę

Keenans are an independent family founded Estate Agency covering Greater Manchester and East Lancashire. We have grown over the years to accommodate and enable more for our clients. Consistently seeking to go above and beyond and cater for all your property service needs under one roof, we’re property people through and through. We started in 2010 as a family-run business and have grown to become one of the North West’s leading estate agents for selling and letting property. We sell and let properties across our region including Hyndburn, Blackburn, Rossendale, Burnley, Pendle, Clitheroe, Rochdale, Manchester, Swinton, Bury and all areas in between. Our considerable size and reach across the North West means we can access more buyers, tenants and properties. We can also scale our services to provide unrivalled solutions for marketing, technology and range of property services for clients. Hard work and going the extra mile is routine at Keenans. Embracing modern technology with a perfect mix of traditional marketing, we never stop evolving to showcase our properties in the best way to deliver results that really matter.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

579 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(579)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 150

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Oceniono na 5 z 5

Keenan’s Women PowerAngels

I would like to add big thank you to all Keenan’s partners and family members who are listing houses and flats for your loved ones to get better shelter to live with your loved ones and I would definitely recommend others to reunite with the family members of Keenan’s group but specially Keenan’s Bury because main reason is Women power and building your dream houses and other sort of family homes from single brick to big skyscrapers but other Keenan’s family members are not able to get in touch with the people and families who live there to get a better sense of understanding with their families maybe they are busy in different sort of businesses.

Love Keenan’s Respect Keenan’s Stay Safe from Evil Eyes. strength and Great power comes with great responsibilities Women are CNZGenX Generating love and affection.

23 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

If your registered disabled DON NOT GO…

If your registered disabled DO NOT GO TO VIEW. They look you up and down, they judge you, and say they will send a email to apply. But the email never comes they are very stuck up and think there above the rest. I will never deal with these again.

29 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

There was no option to give Zero Stars...

Keenans replied to my prior review saying "Compliance" was an issue when it was not.

All Compliance issues were sorted up to 24 October.

As for Valuation, another reason Keenans gave for withdrawing under criticism? Never discussed Valuation in four weeks of dealing with Keenans.

A bizarre and unexplained sequence of events if ever. Buyer beware...

14 listopada 2024
Opinia niezależna
Logo Keenans Estate Agents

Odpowiedź od Keenans Estate Agents

Nick
What may appear to be a simple exception to yourself, has potential legal and financial consequences to ourselves, which we are not willing to forgo our accreditation to accommodate. We do have a choice as to who we wish to represent and sadly on this occasion we have chosen not to market your home. No amount of public slander is going to make us change our mind on that matter. We wish you the best of luck with the future marketing of your property and hope you find someone that can represent you accordingly.

Oceniono na 1 z 5

This company is a shambles

This company is a shambles! Incompetent staff who can not co ordinate themselves unfortunately resulting in court action being commenced!
Please avoid lettings at all costs

31 października 2024
Opinia niezależna
Oceniono na 1 z 5

Not responding to enquiry’s

I’ve enquired on a few properties for sale as I have just got my mortgage certificate and looking to purchase my first house I was recommended to use Keenan’s however after phoning and leaving a voicemail, messaging on whattsapp and leaving an enquiry on right move no one’s got in touch with me at all.

17 października 2024
Opinia niezależna
Oceniono na 5 z 5

Patrick Jones

Patrick Jones, Property Manager from the rental team has been superb. Responsive, helpful and providing excellent client service. Really impressed.

13 października 2024
Opinia niezależna
Oceniono na 1 z 5

the worst estate agents going

the worst estate agents going, unprofessional, rude and lies, we have enquired about several properties and always get told there are no more viewings or they have several offers, we enquired about a property this week and got told it was still available and they would get someone from the Rochdale office to call us back this never happened we just got an email back saying there was offers on the property always excuses from this company, the staff are rude tell lies and never return your calls, i feel that we are being discriminated against because we have had to complain, the owners of this estate agents need to get things sorted as i am now considering going to the ombudsman about them, the managers always cover things up. i will guarantee if i am lucky enough to get a reply they will use there famous words WE DON'T SEEM TO HOLD YOUR CONTACT DETAILS OR NO RECORD OF YOU. If a owner would like to contact me please reply with your email and i will contact you directly

4 października 2024
Opinia niezależna
Oceniono na 5 z 5

Kennans have been absolutely amazing

Kennans have been absolutely amazing in supporting me selling my house. Keenans sold my house on the first day of viewings, I am absolutely thrilled. They put me completely at ease throughout the process and have been very supportive. Sending my special thanks to Harry, Jack and Niomi!

4 października 2024
Opinia niezależna
Oceniono na 1 z 5

This Is NOT How You Do Business....

This Is NOT How You Do Business....

They Do Not Pay People Who Work On Their Behalf.

My Company cleaned several house at the request of Keenans. If they did pay it had to be chased and chased. We completed a £300.00 clean on an absolutely filthy property, again at the request of Keenans, we provided before and after photos and they still have not paid us, they refuse to return our calls and emails, I even contacted one of the Directors, still nothing. Never would i recommend a company that does not pay what it owes people. That is not how business should treat anyone.

11 maja 2024
Opinia niezależna
Logo Keenans Estate Agents

Odpowiedź od Keenans Estate Agents

Emma, please contact your local branch on Monday, ask to speak to Emma or Faye and we will endeavour to get this resolved for you.

Oceniono na 1 z 5

Low in honesty and integrity

Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....

29 sierpnia 2024
Opinia niezależna
Logo Keenans Estate Agents

Odpowiedź od Keenans Estate Agents

Dennett, as much as we appreciate feedback both good and bad we feel it’s only fair that this feedback is accurate. You have sold multiple properties over the years with ourselves, and have never had an issue until payment of our fee. Our complaints procedure is transparent and has not been an issue for any of the parties you have approached to investigate, all of which we are more than happy to co-operate with. Your eventual downgraded award of a mere £75 was based upon a technicality which after a drawn out process of over 12 months we obliged to pay, to draw a line under the matter, we really do feel it’s time to move on - yet you still wish to continue. We wish you the best of luck in the future sale of any property, but for the best interest of all parties involved sadly we won’t be representing yourself again.

Oceniono na 5 z 5

Letting Agency of Dreams

An exceptional 'all-rounder' in everything from sales and purchases to property management. Friendly, efficient and effective staff that make handling my property portfolio a dream. Brilliant company.

1 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I have been dealing with Keenan’s…

I have been dealing with Keenan’s buying a property. I can’t recommend Abbie enough. She has gone above and beyond and a been a pleasure to deal with. A real credit to the company. Thank you Abbie for all your hard work. It is very much appreciated.

15 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Awful …

Never use Keenan’s awful service provided. If you use these guys make sure you do the viewing yourself.

3 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Exceptional property management service for our portfolio of investment properties

We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.

9 lipca 2024
Opinia niezależna
Oceniono na 4 z 5

Super team

The overall impression was how good they marketed my house..great photos 📸 and well written...James is a super star as is the rest of the Rochdale team..house is now sold and ive put in a offer in on a Keenans property....

20 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

I would just like to thank Adam Stockdale

I would just like to thank Adam Stockdale from the Rossendale branch, for his outstanding customer relations and his unwavering knowledge of the housing market, when I used Keenan’s for assistance in looking to selling my home! I would totally recommend Keenan’s and can verify you will always be happy with the service 😊👍

6 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID AT ALL COSTS

AVOID AT ALL COSTS! By far the WORST estate agents I have ever dealt with. No issues get addressed, they refuse to speak to landlord for you and won’t provide contact details. Seems to be ran by immature children that have 5 GCSES to their name. Laughing down the phone, new case manager every week. The whole company is an absolute shambles and needs shutting down!! I honestly would rather live in a tent than ever deal with Keenan’s again. Landlords do NOT work with them as they are putting off tenants wanting to live in your property and absolutely rinsing you.

13 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Keenans Bury

We have dealt with Abigail at the Bury office

Apart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality
The process so far has been very transparent

I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home

29 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Racist when picking buyers for vendors

Racist when picking buyers. They pick the white man over a coloured man. Gave an offer higher than the other buyer and apparently vendor is happy with other person. Absolute lies. Rang multiple each time increasing offer. Even when offer was higher they didn't accept. We should not be giving this estate agents business. It's clearly for white people. Blackburn branch is terrible. Manager Jonathan a total fool. We know how estar agents work, you aren't fooling anyone. Going against legal laws. Will be taking further action. Enough is enough.

22 maja 2024
Opinia niezależna
Logo Keenans Estate Agents

Odpowiedź od Keenans Estate Agents

Ibby thank you for your feedback - we have tried to contact you however we don’t seem to hold details for anyone by your name. We are of course more than happy to look into your concerns please contact us at head office to discuss the matter further

Oceniono na 5 z 5

Keenans Rossendale & Fergus

Fergus from Keenans Rossendale has been very helpful in trying to find me my forever home. He has been warm and pleasant adding a little humour to each viewing, whilst remaining professional and honest. I've viewed a few properties with him so far and he recalls my specific needs and seems genuinely invested in helping me find the right home for me.

30 kwietnia 2024
Opinia niezależna

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