Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Karcher Center JHS is the official Kärcher Center for East Anglia, based in Lowestoft and serving customers across Suffolk, Norfolk, Cambridgeshire and Essex, as well as nationwide throughout the UK. We specialise in supplying the full range of Kärcher cleaning equipment, including vacuum cleaners, pressure washers, scrubber dryers and accessories for domestic, trade and industrial use. As an authorised Kärcher dealer, we provide expert advice to help customers choose the right machine for their needs, whether for home use, professional cleaning or heavy-duty industrial applications. We are open to both trade and public customers, offering competitive pricing and an extensive range of Kärcher products available from stock. In addition to sales, we also provide servicing, repairs and genuine Kärcher spare parts to keep equipment performing at its best. Our focus is on delivering knowledgeable support, reliable service and long-term customer satisfaction, both in-store and online.
Zjednoczone Królestwo
3,5
7 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service was amazing thank you Jon for your help
Odpowiedź od Karcher Center JHS
Thank you for taking the time to leave us a fantastic review. We're delighted to hear you received outstanding customer service, and we'll be sure to pass your kind comments on to Jon. He'll be pleased to know his help made such a positive difference. We really appreciate your support and look forward to helping you again in the future.
They were very helpful when ordering our product. We wanted free delivery and was prepared to wait our turn and we just received it on day five. Very friendly and would absolutely recommend them
Thank you
Linda Height
Odpowiedź od Karcher Center JHS
Thank you for your review.
We’re pleased to hear that the ordering process was straightforward and that you were happy to take advantage of the free delivery option. It’s good to know your order arrived within the expected timeframe and that our team made a positive impression.
We appreciate the recommendation and your support.
RE the reply below, the delivery date at checkout was Easter Monday, 6 April….if not a Bank Holiday, this would have been the next working day. I paid for the same express service, justifiably expecting delivery on the 7th or 8th by Parcelforce or DHL as detailed on the company website. Instead it was sent by DX, there was a ‘by your chosen target date’ on the confirmation, and an email issued on 7/4 with a ‘target date’ of 9th April. Express Delivery Services @£10 do not have target dates, they are next day - a fact which DX have acknowledged this, along with their nationwide delivery issues on 8/4. …Karcher JHS are able to take this up with DX, and should not be passing delivery failurs and costs onto customers - as proven by the fact that the chargeback took less than an hour. I informed the company I would exercise my rights to refuse late delivery and request chargeback, should they continue to refund the difference between standard and express delivery. There was no response. Any attempt to justify the retailer’s perspective is both late, and already proven as wrong in terms of consumer rights.
I also recommended the retailer maintains an up to date and accurate website, I was away from 9/4 and would not have paid for an ‘express delivery’ taking up to 3 days, at checkout it was quite clearly next day!
Appallingly inaccurate website regarding delivery. Paid for express delivery, expecting DHL or Parcelforce/Royal Mail as per website. Checkout delivery date was 6/4, Easter Monday, realistically expected it the next day, 8 4 at the latest.
Suction Hose sent by DX (large item service), target date 9/4, will be away…
Asked for refund for express delivery charge, as not sold what was advertised, quoted a load of excuses from website, and delivery within target date - that’s only possible with part loads, not the DHL/Parcelforce services advertised - shamefully poor representation of Karcher’s customer service.
“ Express Delivery Service
Our Express Delivery Service is for items of any weight. Your delivery will be fully tracked and is delivered either by Royal Mail, Parcel Force, DHL or a member of The Pallet Network (TPN).”
Have written formal request for delivery refund in response to poor email - will update, not holding out much hope, but will copy to Karcher - would have bought in DIY store had I known.
Update: This part of return email - I will refuse delivery, inform Trading Standards, and initiate chargeback, have completed the job as planned before break. The below phrase is no more than a dodgy get out clause…DX is not Parcelforce/DHL Express. Plus, in order to claim later date was agreed at ‘point of sale’, sent a supposed screenshot of checkout, which is, in fact, the confirmation email.
“ As we explicitly state on our delivery information page that our services are NOT A GUARANTEED SERVICE and are provided as "Target Dates," and because we are delivering within the timeframe that was communicated to you at the point of sale, the service is being fulfilled as advertised.”
Let’s be really clear, this was £10 express delivery on a £24 item, the refusal to pay the difference of at most £7.50 between Express and basic service @£2.50, when clearly the DX service has not cost £10 is the very definition of poor customer service. DX next day is only £8.99 to the public, never mind bulk business contracts……
Update: Rescheduled delivery cancelled with DX & returned to retailer.(took some effort). Full refund issued via chargeback. Remember, Retailer is responsible for dealing with courier services when they fail, not the customer.
Odpowiedź od Karcher Center JHS
Thank you for your review. We would like to clarify the factual position for transparency.
The delivery date for your order was clearly confirmed as 9 April 2026 at multiple stages: during checkout, on the order confirmation page, and within the confirmation email, which you directly replied to in all of your subsequent correspondence, confirming receipt of that information.
This delivery date is system-generated at the point of order using a rules-based calculation that takes into account stock availability (i.e. whether the selected delivery service can be fulfilled), the delivery service selected (Express 1–2 working days transit), and non-working days. In this instance, this included Good Friday (3 April), Easter Saturday, Easter Sunday, and Easter Monday (6 April), during which neither our warehouse nor courier networks were operating standard services.
As a result, the delivery date of 9 April 2026 was the earliest achievable date and was automatically calculated, fixed, and committed at the point of order. This date is recorded within our system and cannot be manually altered, edited, or influenced after the order has been placed. No delivery date of 6 April was agreed or possible.
Your order was placed on Good Friday (3 April). Our warehouse operations were closed from 3 April through to 6 April due to the Easter weekend and bank holiday, during which time courier networks were also not operating standard collection or delivery services. The order was therefore dispatched on the first available working day, 7 April, and scheduled in line with the confirmed delivery date.
Our “Express Delivery” refers to a service level, not a guaranteed next-day service or a specific named courier. This is clearly stated on our delivery information page, including that delivery dates are target dates and not guaranteed services.
With regard to the courier, the service used was a standard parcel delivery service provided by DX Group. DX operates multiple delivery divisions, and the service used was their parcel network, not a freight or large-item service. Your comments appear to conflate these distinct service types. References to other couriers on our delivery information page are provided as general examples only and do not form part of a contractual commitment to a specific provider. The contract is for a delivery service level, not a named courier.
Multiple delivery options were available at checkout, and the Express service was selected by you. This service was fulfilled within the agreed timeframe, and no service failure occurred that would warrant a refund of the delivery charge.
At the point you placed the order, you provided safe place instructions, confirming that delivery could proceed in your absence. Following dispatch, you requested a refund of the delivery charge, which was declined as the service was being fulfilled within the agreed timeframe. You then instructed the courier to cancel the delivery prior to any delivery attempt, thereby preventing completion.
Finally, the statement that a “full refund has been issued via chargeback” is factually incorrect. The PayPal case remains ongoing and unresolved, and any provisional refund is subject to PayPal’s final determination.
We remain confident that your order was processed, dispatched, and scheduled fully in line with the agreed terms and communicated delivery timeframe.
Bought a garden sweeping machine from KärcherJHS it broke down within the one year warranty. It was returned for repair, it was an issue with a wheel not turning. They have now had the machine for over two months and counting, to replace a wheel! Poor build quality and terrible after service. Lesson learned… never again. Look at other options!
Odpowiedź od Karcher Center JHS
Dear Chris Jackson,
Thank you for taking the time to leave a review regarding your sweeper. We are very sorry to hear about the issues you have experienced and the length of time your repair has taken.
We understand your frustration with the delay, and we want to assure you that we have been in communication with you throughout this process to keep you informed of the situation.
We want to clarify that the delay in the repair is due to a specific part for your machine not being readily available from Kärcher. This is unfortunately outside of our direct control. We have been actively following up with Kärcher to expedite the delivery of the necessary component so that we can complete the repair and return your machine to you as quickly as possible.
We understand this is not the experience you expected, and we sincerely apologise for any inconvenience this has caused. We value your business and are committed to resolving this for you as soon as possible.
Should you have any further questions please do not hesitate to contact us directly.
Sincerely,
The Team at Kärcher Center JHS
www.karchercenterjhs.co.uk
I contacted JHS on 08/04/2025 regarding an Eco Boost I purchased in May 2024. Having had a stroke I have only just used. I used for two hours stopped for half an hour went to use it again and it did not work and yes I did clean it after use. I have not heard from them apart from an email that said they would contact within 48 hours and would not ignore me (haha) it now been 72 hours plus. Really bad service.
Odpowiedź od Karcher Center JHS
Please can you confirm the email you contacted. Our contact emails do not automate a 48 hour response period, I believe you may of emailed enquiries@karcher.co.uk which is not us. Should this be the case please remove your review and complete our customer inquiry form on our website: https://www.karchercenterjhs.co.uk/contact
I ordered a k4 home & car set online. I wanted a series of technical verifications and product completions before the product was shipped. Jon Horne took the time to get me exactly the products I wanted in the right combination. Thank you very much.
So, order a part, pay extra £10 for 2 day delivery and 2 days later it turns out that they do not have one in stock!!!!! So I asked why would they advertise one for sale knowing they do not have one in stock and what’s the point in paying extra for a 2 day delivery? Their answer was, we will post it to you in 2 days after it’s in stock. WHAT CRAP SERVICE.
Odpowiedź od Karcher Center JHS
Our apologies for the late reply Neil.
At the point of sale, if we don't have stock you should of received a notification to say 'pre order' at the point processing your order to basket.
I have checked internally and can confirm that you received a full refund.
Again, our apologies that in this instance we failed to service your requirements.
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.
