Kaplan International Languages - Adelaide Recenzje 23

Wynik TrustScore: 3.5 na 5

3,6

Level 1, 22 Peel Street, SA 5000 Adelaide, Australia, AU


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ce qui est intéressant, c’est la disponibilité des intervenants de KAPLAN. Et bien évidemment de SARAH qui a toujours été présente et ce qui a été très importants pour nous. Donc ce que l’on dit -c’es... Zobacz więcej

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Oceniono na 5 z 5

Nunca em barquei em viagens longe, mais agora tenho 20 anos e quero conhecer lugares diferentes e aprender o idioma inglês , assim fica mais fácil de viajar pelo mundo, já conclui meu... Zobacz więcej

Oceniono na 1 z 5

One of the worst experiences I have ever had in my life. Although the office constantly asked for communication by email regarding every issue, all of my emails about my health situati... Zobacz więcej

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Oceniono na 5 z 5

Kaplan is one of the best English schools around Australia in my opinion. I’ve had an opportunity to live in two different cities and study in two different schools as well. So, I’m definitely recomme... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca kursów językowych
  2. Instytucja edukacyjna
  3. Szkoła języka angielskiego
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Dane kontaktowe

  • Level 1, 22 Peel Street, SA 5000, Adelaide, Australia, Australia

  • +61 08 8215 4110

3,6

Średnia

Wynik TrustScore: 3.5 na 5

23 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

One of the worst experiences I have…

One of the worst experiences I have ever had in my life. Although the office constantly asked for communication by email regarding every issue, all of my emails about my health situation were completely ignored, and my attendance rate was continuously used as a threat against me.

My extension request was also negatively affected because of the negative feedback I gave about the school. At first, my one-month extension request was accepted, and based on that approval I made accommodation plans and paid for my dormitory in advance. However, after sharing my negative experiences and complaints, the school later rejected my extension request. As a result, all the dormitory payments and living expenses I had arranged went to waste, causing me serious financial difficulties.

Even though I sent many emails explaining the situation, the school continued to ignore my concerns. While studying in a foreign country, instead of offering support, the office only focused on threatening me about my attendance. It became very clear that they could not tolerate negative reviews and, because of that, they were unwilling to help me in any way.

In addition, unlike other students, I was not given the exit exam that was normally provided to everyone else. This made me feel that students were being treated unfairly and differently. Unfortunately, it was a five-month course experience where all of my effort felt wasted.

If you are looking for a school abroad that will not support you or take your problems seriously, then I can definitely recommend Kaplan. However, it seems that you are expected to leave only positive feedback, because any negative comments may eventually be used against you.

Even though I already had a B2 level certificate before joining the course, after completing five months of education I was only able to receive a B1 certificate. Honestly, this is unbelievable. I had already earned my B2 certificate five years ago, so receiving a lower-level certificate after five months of study was extremely disappointing.

I would also like to mention that I hope you can eventually replace the old chairs in your garden area with cleaner and newer ones. The broken chairs in our classrooms should also be thrown away as soon as possible. Considering the amount of money students pay, the level of maintenance and care provided by the school is nowhere near acceptable.

Yes, I am making another negative review. I just hope that this time you will not try to threaten me again because of it.

21 maja 2026
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Hi Rojin, thank you for sharing your concerns about your experience at Kaplan.

We'd like to provide clarity on several points:
1. Communication and support: Our records indicate multiple email exchanges and documented attempts to engage with you through our academic office. While we understand your frustration, we have evidence of our responsiveness to your queries. We value open dialogue and regret if you felt unheard.

2. Extension request: Your initial extension request was discussed conditionally, contingent upon improving your attendance. The final decision not to proceed was based on multiple factors, including an attendance rate of 44% (below our required 70%), ongoing dissatisfaction despite multiple interventions, and consideration for both student outcomes and staff wellbeing.

3. Certification: We issued your certification based on demonstrated performance during the course. We made an exception in issuing a certificate despite your attendance falling short of requirements.

4.Exit exam: Exit exams require advance booking of at least 10 days before departure. No booking was submitted within this timeframe, which is why the exam could not be administered.

We take all feedback about facilities seriously and will continue our ongoing maintenance reviews.

If you would like to discuss your concerns further, kindly contact us with your student ID at ki.feedback@kaplan.com

Regards,
The Kaplan Team

Oceniono na 5 z 5

À disposition pour nous aider à connaître tout ce qui est possible et intéressant à faire.

Ce qui est intéressant, c’est la disponibilité des intervenants de KAPLAN. Et bien évidemment de SARAH qui a toujours été présente et ce qui a été très importants pour nous. Donc ce que l’on dit -c’est votre notre totale satisfaction. Bien à vous, tous. Guy MEUNIER.

5 maja 2026
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Merci beaucoup pour votre retour, Monsieur Meunier 😊

Nous sommes ravis d’apprendre que l’accompagnement de nos équipes, et tout particulièrement celui de Sarah, a contribué à votre satisfaction tout au long de votre projet

Nous vous remercions pour votre confiance et au plaisir de vous voir très bientôt !

Oceniono na 1 z 5

Estimados,

Estimados,

Me parece muy poco profesional de su parte no brindar una respuesta coherente, directa y oportuna respecto a la cotización que solicité para estudiar en su casa de estudio. He recibido múltiples correos sin obtener una respuesta concreta a lo que pedí desde el inicio. Además, escribí por WhatsApp, envié toda la información solicitada y aún así no he recibido seguimiento; incluso me han dejado en visto.

Sinceramente, me apena haberlos contactado. Considero que la falta de atención y seriedad en estos procesos refleja una gran falta de compromiso y organización.

No se tomen la molestia de volverme a contactar. Obviamente, ya no tengo ningún interés en hacer el proceso con ustedes.

12 maja 2025
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Hola Deniree, lamentamos tu experiencia y no haber logrado comunicación en tu proceso de cotización. Nuestro objetivo es brindar un acompañamiento claro y constante durante todo el proceso. Sin embargo, hemos revisado internamente tu caso e identificamos múltiples intentos de contacto por parte de nuestro equipo (llamadas, correos y mensajes), evidentemente no logramos establecer una comunicación efectiva contigo, es posible que el teléfono registrado tenga un error.
Respetamos completamente tu decisión de no continuar el proceso con nosotros. No obstante, si en algún momento deseas retomar el contacto, estaremos más que dispuestos a ayudarte con total transparencia y compromiso.
Te agradecemos el tiempo que dedicaste en compartir tu opinión. Saludos.

Oceniono na 5 z 5

quero muito aprender coisas novas e conhecer novas amizades

Nunca em barquei em viagens longe, mais agora tenho 20 anos e quero conhecer lugares diferentes e aprender o idioma inglês , assim fica mais fácil de viajar pelo mundo, já conclui meu ensino 2024,hoje estamos em 2025 e não tenho trabalho nem faço curso etc.... Seria o sonho em barcar nessa ventura e conhecer novas amizades e lugares incríveis....

3 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Kaplan Adelaide

I spent a really nice time at the Kaplan International, both, online and face to face and i would recommend Kaplan to anyone who wants to learn or improve their English. Stuff is great, teachers are cool, atmosphere is amazing, learning curve is easy.

2 września 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Hi Nikola, Thank you for your review, glad you enjoyed your courses!!

Oceniono na 5 z 5

hhh superduper

24 lipca 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Thank you Yu for your review! We are glad to hear about your super experience.

Oceniono na 5 z 5

Kaplan is one of the best English schools

Kaplan is one of the best English schools around Australia in my opinion. I’ve had an opportunity to live in two different cities and study in two different schools as well. So, I’m definitely recommend Kaplan to everyone that pretends to live overseas because this school has a great material provided in class and a perfect structure to help the students to improve their skills.

5 marca 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Thank you Lucas for your praise and positive review for us! We were glad to have you study with us.

Oceniono na 1 z 5

Kaplan name but poor quality

My partner attended this school for 5 months starting August 2019. She is from Colombia. Our experience at Kaplan was very poor. From day 1 her schedule was changed without notice. She put her name down for special classes which were then also changed without notice meaning she arrived at school at the allotted time only to find it changed times without notification. Emails to the director on this topic went unanswered. The teachers varied from reasonable to absolutely useless. Classes were cancelled due to the schools lack of proper air conditioning and when we followed up for replacement times the emails again went unanswered. Only when we involved the migration agency did the school finally respond. Kaplan are using their respected name to charge top dollar but at this school the reputation is undeserved. Highly disappointing and we would not recommend this school at all.

***Response to below response - yes we emailed this address as you requested on another review site. You never responded to same***

15 lutego 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

We're sorry to hear about your experience Darrell. We'd like to assist you further on this matter. If you haven't already been in touch with someone, please could you email feedback@kaplan.com and we'll try our best to resolve any issues and concerns you have.

Oceniono na 4 z 5

fantástica experiencia

Mi experiencia en Kaplan fue muy positiva, ya que conocí personas de otras culturas, mi inglés mejoró muchísimo especialmente el listening. Además el staff siempre esta dispuesto ayudarte en diversos temas como trabajo, acomodación , legal entre otros.

6 lutego 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

¡Muchas gracias por tu calificación Diana! Nos alegramos de que hayas podido mejorar tu inglés en nuestra escuela en Adelaide. Esperamos volver a tenerte pronto entre nosotros. Gracias por formar parte de la familia Kaplan.

Oceniono na 4 z 5

私は4ヶ月間アデレードのKAPLAN international…

私は4ヶ月間アデレードのKAPLAN international languagesで学びました。
スタッフの方々が本当に優しく、初日から丁寧に説明して下さりました。
仕事探しもサポートしてもらいました。
履歴書の書き方など、わからないことばかりだったのでとても助かりました。
授業以外にもたくさんの活動があり、それを通じてまたクラスメイト以外の友達も出来ます。
先生は人によって合う合わないがあると思いますが、教え方が上手な先生ばかりでした。
どうしても合わなければスタッフに言えば変えてもらえます(笑)

他の都市で学んだ事がないので正確には比較出来ませんが、アデレードはシドニーやブリスベンなどと比べたら日本人は少ないと思います。なので、積極的に英語を使わざるを得ない状況に陥ります。

都会と田舎がいい具合に交わったとても良いところだと思うのでとてもオススメです。

4 lutego 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

筒井優様

この度はカプラン インターナショナル ランゲージをお選びいただき、ありがとうございます!

またご留学される機会がありましたら、カプランをご検討いただけるとうれしいです。
スタッフ一同お待ちしております!

カプラン インターナショナル ランゲージ

Oceniono na 4 z 5

O material é bom

O material é bom, os funcionários e professores são bons claro que tive um professor ruim por isso dei 4 estrelas.

29 stycznia 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Olá Derick, obrigada pela sua avaliação. Ficamos felizes que você teve uma boa experiência em geral conosco. Sentimos muito que você não gostou de um dos seus professores, mas esperamos que você tenha tido um resultado positivo de qualquer forma. Esperamos vê-lo em outra Kaplan no futuro.

Oceniono na 5 z 5

Kaplan in Adelaide is one of the best…

Kaplan in Adelaide is one of the best school I’ve ever attended. So far I attended in my live 3 elementary and 6 colleges. Really great experience with great teachers. Thank you KIC in Adelaide

29 stycznia 2020
Opinia niezależna
Oceniono na 3 z 5

Boa, mas pode melhorar e muito

A escola tem bons professores, porem as instalacoes da escola estao terriveis, tive 3 dias de aulas canceladas pois o ar condicionado quebrou e nao arrumaram, alem dos banheiros estarem sempre com mau cheiro e com uma privada quebrada(ficou quebrada pelos 3 meses que estudei aqui e ninguem arrumou).

17 stycznia 2020
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Oi Salis, muito obrigada pela sua avaliação. Ficamos felizes que você gostou da nossa metodologia de ensino. Quanto aos problemas de estrutura, já enviei sua reclamação para a nossa escola em Adelaide para que eles possam arrumar o quanto antes. Obrigada e epsramos vê-lo em outra Kaplan no futuro.

Oceniono na 5 z 5

Kaplan International English

Kaplan International English - Adelaide is a great place to improve your english skills effectively. Teachers and staffs are friendly. I had a memorable time in Adelaide

17 grudnia 2019
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

Thank you so much for this beautiful review. It sounds as if you really had a great time at Adelaide and have a great progress at this campus. We wish you all the best for your future with English!

Oceniono na 5 z 5

تطوير مهارة المحادثة

تجربه حلوه وممتعه كان هدفي أطورمهارة المحادثة و الحمد لله اختياري للمعهد كان موفق.

11 grudnia 2019
Opinia niezależna
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Odpowiedź od Kaplan International Languages - Adelaide

شكراً لك يابثينه! سعداء اننا استطعنا مساعدتك في تحقيق أهدافك في تطوير مهارة المحادثة.

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