JUSTPOLES- Curtain poles and Curtain Tracks Recenzje 

432
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Purchased a track and received confirmation. Then I received an email saying that they couldn't sell it for that price and I would either have to pay almost double or accept a refund. This goes aga... Zobacz więcej

Oceniono na 5 z 5

I purchased two sets of curtain poles in black nickel. After a few months the poles became scratched and corroded from the curtain eyelets, which was unexpected. On contacting Andrew at just poles he... Zobacz więcej

Oceniono na 5 z 5

The service at Just Sew (JustPoles) was fantastic. Donna who served us was extremely knowledgeable about the range of curtain poles available and helpful with her suggestions and ideas. The order p... Zobacz więcej

Oceniono na 5 z 5

Abby was very knowledgeable and we were allowed to bring samples of fabric home with us for a week which helped us to decide which colour theme worked well. The fitter was very punctual and profession... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant wnętrz

Napisane przez firmę

Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

432 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(432)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Very poor service

Items not delivered. Long wait with emails not being replied to. Then wrong items delivered and no response to any email. Still waiting for two curtain brackets. Will not be using this site again.

29 listopada 2013
Opinia niezależna
Oceniono na 5 z 5

Excellent

Super speedy delivery and good value for money. Ordered a brushed steel curtain pole that is really a gunmetal colour but still works well with our decor but a colour check advisable if you're trying to match other areas.

22 listopada 2013
Opinia niezależna
Oceniono na 5 z 5

Very helpful

They were very helpful on the telephone. My order came the next day super fast and lovely service. I will be ordering at lot more from them

20 listopada 2013
Opinia niezależna
Oceniono na 5 z 5

The right track

Great web site and easy to find just what I wanted after spending a day wandering around London! Delivery was efficient and prompt. Thank you very much.

20 listopada 2013
Opinia niezależna
Oceniono na 5 z 5

A refreshing change !

You were the only website that offered the full range of extra accessories for the Silent Gliss rail which we ordered.
When I had to phone you regarding delivery you were most helpful.
When it became necessary to arrange a specific time for delivery you were again very accommodating & efficient. The rail was delivered by Tufnells, well packed, in good order & at exactly the time stated. Very refreshing after our experiences with other deliveries !
My only criticism would be that the order status on your website was not updated promptly........hence my phone calls.

19 listopada 2013
Opinia niezależna
Oceniono na 4 z 5

Fantastic Service !

The poles, packaging and speedy delivery were without fault ............ my only difficulty came when I looked at the brackets and found that I could have done with dimensions beforehand ! : no major problem, but a sketch of mounting screw positions and pole to wall distance would be useful !

18 listopada 2013
Opinia niezależna
Oceniono na 4 z 5

No issues at all

A very fast delivery, well packed. Will recommend. Delivery in highlands, a bit more expensive but at least they deliver here with no hidden cost surprises.
Should take more advantage of the same price for special service delivery with Royal Mail fro items up to 2kg rather than opt for first class only! I realised they had a tool I needed and forgot to add to original order which meant that although the tool was £5 I would have to pay courier prices of £7.50 + £17.50 for highland delivery as it was too big for large letter option.
But would highly recommend. They provide enough variety and had no issues at all.

18 listopada 2013
Opinia niezależna
Oceniono na 3 z 5

Blinds ok but delivery not so great

Blinds were ok but took longer than expected for delivery then there was one missing I then had to ring them and they didnt seem to know anything about it said it would be delivery a week later, I then rang on the day it was supposed to be delivered and it hadnt been done so had to wait another week for delivery.

15 listopada 2013
Opinia niezależna
Oceniono na 3 z 5

Poles Apart !

Company was good to deal with on the phone but their warehouse let them down as there were essential parts missing from my order - the warehouse claimed everything was in the package for the courier. The courier delivered the package which was undamaged and not open so I guess I was being blamed although I do not know why. In the end, after a few calls I managed to get them to send out the missing parts as the rest of the order would have been useless to me. Somewhat disapppointed. Clearly the warehouse had not bothered to check the order.

11 listopada 2013
Opinia niezależna
Oceniono na 4 z 5

Nice poles, long wait

Took to long to deliver

7 listopada 2013
Opinia niezależna
Logo JUSTPOLES- Curtain poles and Curtain Tracks

Odpowiedź od JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Harwood, thank you for the review.
The pole you ordered was a Made to Order pole set and had a lead time of up to 14 working days, the pole was delivered in 10 working days, which we appreciate can feel like a long time, but it was well within the expected lead time.
Regards
Justpoles Sales Team.

Oceniono na 4 z 5

Product matched expectation and responsive service provided.

I ordered an oak curtain pole which when delivered was as good quality as I expected. The fittings were also complete. The only problem I had was that it took longer than expected to arrive. When I chased it up, it turned out it had been dispatched but was 'lost' in transit. Just Poles immediately sent out a replacement and kept me informed of the timeframe for the new delivery. I couldn't have asked for more, so well done!

6 listopada 2013
Opinia niezależna
Oceniono na 3 z 5

Gaps in The Delivery System

I have made 2 orders to Just Poles in the last month. The web site was a bit iffy as the search function did not seem to recognize the specific poles I was looking for and I had to trawl the site to find them - twice. After that the process worked pretty well up to the point where payment was taken. At that point the process and the web site tracking page froze. For both orders I had to ring or e mail to find out what was happening. For the first order, the poles had been despatched but the website tracking page had not been updated. They arrived the day I made my 'where's my stuff ' query. For the second order the same information freeze happened but when I called it seems the poles had been sent to the wrong place and no one had noticed. After my call they were found, despatched and I got them next day. In summary, a good e trader with some irritating gaps in their order handling system.

3 listopada 2013
Opinia niezależna
Logo JUSTPOLES- Curtain poles and Curtain Tracks

Odpowiedź od JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Orwin
Thank you for the review.

We had had our account department check the transactions, and both were made by yourself and payments look as if they went through without any problems or assistance from our sales staff.
Both order were dispatched within 5 working days, your first should have been delivered on the 4th day but the carrier did miss you, and re delivered the next day. The carrier did email you the day before delivery, but you must have missed the email, hence your email to ask where the order was.
With regards to our search, we do know that at times it can be slow, we have over 100,000 versions of products, and can be tedious at times. We are working on a new search facility, which should have been launched last month, but will be live soon, this will make searches faster and more specific to customer searches.
Thank you again for the time to write the review, all points are taken onboard and we do try to improve on areas we can.
Regards
Justpoles Customer Services.

Oceniono na 5 z 5

Great service

We needed 2 new brackets for our curtain pole. I found Just Sew on a search and wash able to easily find the right one. I ordered them late Thursday evening and they arrived in the post on Monday morning. Couldn't fault The service.

3 listopada 2013
Opinia niezależna

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