Avoid at all costs if you’re a Scottish…
Avoid at all costs if you’re a Scottish investor! If you’re acting lawfully as a Power of Attorney these fine people won’t accept a Scottish POA! They finally accepted it after a case review but they make every little thing you try to carry out painful.
I believe I’m speaking English when talking to them on the phone but I seem to have to repeat every single thing multiple times. They don’t seem to realise that a 96 year old bed bound, cognitively impaired lady is not a money launderer. I do not have any current government issued ID for her as she’s no longer driving and certainly not travelling. I was advised to get a letter from the home manager which I did, but even that is not enough and they still insist on putting me through the wringer.
Absolute shambles of a company so please avoid at all costs unless you’re prepared to jump through multiple hoops with ever changing goalposts.








