I'm so happy with not only the efficiency of service once I've placed an order, Customer care is so important and Jules B is second to none in providing an excellent after sales service. It's so frus... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Ordered a nice top for my wife’s anniversary present. Delivery by Evri a disaster as the item was lost(stolen?) in transit. Requested a full refund from JulesB by email (no phone answering service). N... Zobacz więcej
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JuleB UK is a great online store for my favorite- Fred Perry designer shirt, polos and outer wear. The recent purchase of 1 polo and 1 -jacket/outer wear were both perfect fit. Plus this time I was sh... Zobacz więcej
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Efficient and easy ordering process. I queried delivery time via email and was responded to quickly. Garment arrived well packaged, in excellent condition and as described online. Very happy with prod... Zobacz więcej
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Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z torebkami
- Sklep z odzieżą męską
- Sklep z butami
- Sklep z okularami przeciwsłonecznymi
- Sklep z odzieżą damską
Napisane przez firmę
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Dane kontaktowe
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle upon Tyne, Zjednoczone Królestwo
- 01912112331
- customercare@julesb.co.uk
- www.julesb.co.uk
3,9
Dobra
7 tys. recenzji
Odpowiada na 60% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I'm so happy with Jules B…
I'm so happy with not only the efficiency of service once I've placed an order, Customer care is so important and Jules B is second to none in providing an excellent after sales service. It's so frustrating if you are unable to make direct contact with a Company if there is a query, but this is not the case with Jules B. I have absolute confidence with them when I place an order, Thank you.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Marianne,
Thank you for your kind feedback! We are delighted to hear that you are pleased with both the efficiency of our service and the level of customer care provided after your order. It is especially rewarding to know that you feel confident shopping with us and that our team has been responsive and supportive when needed.
We truly appreciate you taking the time to share your thoughts.
Kind Regards,
Jules B
Odpowiedź od Jules B
Hi Stavros,
Thank you for your feedback! We are pleased to hear that you were happy with the packaging and quick delivery of your order.
Kind Regards,
Jules B
Easy to order from Jules B
Easy to order from Jules B
Arrived really quickly within 2 days..
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Ruth,
Thank you for your feedback! We are pleased to hear that you found ordering from Jules B easy and that your item arrived so quickly.
Kind Regards,
Jules B
Josh at the Jesmond shop was…
Josh at the Jesmond shop was outstandingly helpful.
18 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi John,
Hi there,
Thank you for your feedback. We are delighted to hear that Josh at our Jesmond shop was able to assist you so well. We will be sure to pass on your kind words.
Kind Regards,
Jules B
Still waiting on my order
Still waiting on my order. I will not order anymore items from yourselves if EVRI is the courier company.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi there,
Thank you for providing feedback and I am very sorry to learn you haven't received your order - I understand this must be frustrating. I can see that a member of our team is currently in the processing of resolving this with you and the courier but I will chase this up to ensure this is concluded for you as soon as possible. I apologise once again for the disappointment caused.
Kind Regards,
Jules B
Superb service
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Decca,
Thank you for your feedback! We are pleased to hear you were happy with the service.
Kind Regards,
Jules B
Great company
Efficient and easy ordering process. I queried delivery time via email and was responded to quickly. Garment arrived well packaged, in excellent condition and as described online. Very happy with product and service received and good to support an independent shop.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Helen,
Thank you for your feedback! We are pleased to hear that you found the ordering process efficient and easy, and that our communication regarding delivery was helpful.
We truly appreciate your support and are glad you chose to shop with an independent business. We look forward to serving you again in the future.
Kind Regards,
Jules B
Very quick delivery
Very quick delivery, nicely package. A good price ( I have seen the exact same garment in a local boutique for more).
This will go equally very well with jeans or a nicer pair or trousers or skirt.
May even purchase another before too long.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Jayne,
Thank you for your feedback. We are pleased to hear that you were happy with the service provided. I'm pleased to know you've found garment that will be a versatile addition to your wardrobe.
Kind Regards,
Jules B
Great service and price
Great service and price, the additional 15% off was very welcome, happy days.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Dave,
Thank you for your feedback! We are pleased to hear that you were happy with the service provided. Thank you again for taking the time to share your thoughts.
Kind Regards,
Jules B
Odpowiedź od Jules B
Hi Michele,
Thank you for your feedback! We are pleased to hear that you are happy with the product and the service provided.
Kind Regards,
Jules B
Very efficient and slick service
Very efficient and slick service. Goods ordered also received promptly. Would use again.
29 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Jo,
Thank you for your kind feedback. We are pleased to hear that you were satisfied with the service and that your order arrived promptly. We look forward to serving you again in the future.
Kind Regards,
Jules B
Odpowiedź od Jules B
Hi Chris,
Thank you for your continued support, it is greatly appreciated. I am pleased to hear that you are happy with your purchase and the delivery service once again.
Kind Regards,
Jules B
Odpowiedź od Jules B
Hi Andy,
Thank you for your review, it is greatly appreciated. I am pleased to hear that your order arrived promptly and that you are satisfied with your purchase.
Kind Regards,
Jules B
Ordered a nice top for my wife’s…
Ordered a nice top for my wife’s anniversary present. Delivery by Evri a disaster as the item was lost(stolen?) in transit. Requested a full refund from JulesB by email (no phone answering service). Now 2 weeks since ordering and no refund or acceptance of loss. Bad customer service and not impressed.
14 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Henry,
We are very sorry to learn of your recent experience and the disappointment this has caused, particularly as the item was intended as an anniversary gift.
We fully appreciate how frustrating it is when a delivery is delayed or presumed lost, and please accept our sincere apologies for the inconvenience. Having reviewed our records, we have been unable to locate an order or any previous correspondence under the details provided.
In order to assist you further and resolve this matter as promptly as possible, we have reached out to request some additional information.
We appreciate your patience and look forward to resolving this for you.
Kind Regards,
Jules B
JuleB Uk is my great online store for Fred Perry
JuleB UK is a great online store for my favorite- Fred Perry designer shirt, polos and outer wear. The recent purchase of 1 polo and 1 -jacket/outer wear were both perfect fit. Plus this time I was shock I received my order in less than 7 days via UPS delivery, which a great delivery improvement from UK store to BC Canada. Note: The old delivery process 2 years ago by Royal Mail sucks- it takes 1 month.
18 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Philip,
Thank you so much for your feedback. We’re really pleased to hear you’re happy with your recent purchases and that everything fit perfectly.
We appreciate your support and hope you enjoy your new purchase!
Kind Regards,
Jules B
A great product with even better…
A great product with even better service!
26 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi John,
Thank you so much for your kind words! We’re delighted to hear you’re happy with your purchase and that our service made a positive impression too.
We really appreciate you taking the time to share your experience - it means a lot to us.
Kind Regards,
Jules B
first time purchaser - returns process not working
first time purchaser and so far not so good, item arrived fine but it doesn't suit me and i need to return. My QR code on the return slip doesn't work, went directly to the royal mail page to generate the label and that doesn't work and the phone line is continuously engaged. How am I meant to return an unwanted item? I won't be buying from you again. It cost £97 so I need my return to work
26 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Lynne,
I’m very sorry to hear about the difficulties you’ve experienced with returning your item. I completely understand how frustrating this must be, especially for a first-time purchase.
I’m glad to see that a member of our team has recently reached out and provided you with a return label, and I hope this helps make the process much smoother.
Please accept our apologies for the inconvenience caused - this isn’t the standard experience we aim to provide, and I’m confident that you shouldn’t encounter the same issue if you need to return an item in the future.
Thank you for your patience, and if you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
Jules B
I ordered 2 x dr vjanjes 500ml…
I ordered 2 x dr vjanjes 500ml diffusers at £104 EACH , so an indulgent purchase for my home . They were delivered within a couple of days, but without the reeds. So they can’t be used, I immediately phoned to complain and spoke to a woman on the who assured me she’d get onto it and come back to me . This never happened and now I’m 2 weeks waiting and the customer care phone line has a message saying they are not taking calls and to email, which I have twice and got no reply. If you can’t supply a product fit for purpose, don’t take my money or send it in the hope I’ll be happy. You wouldn’t send trainers without laces would you!!
9 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi there,
We’re really sorry to hear about your experience - this is certainly not the standard of service we aim to provide.
We sincerely apologise that your diffusers arrived without the reeds and that you’ve had difficulty getting a response from us since. We completely understand how frustrating this must be.
A member of our team has now reached out to you directly to get this resolved as quickly as possible. We’ll make sure this is put right for you without any further delay.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Kind Regards,
Jules B
Item stated delivered by Evri but I…
Item stated delivered by Evri but I haven’t received it. Backward and forwards with Evri and waiting for someone to contact me.
21 marca 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Glen,
I’m sorry to hear about the issue with your delivery. I understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
I can see that several members of our team have already been in contact with you since your initial enquiry, and we’re continuing to work with you to get this resolved. Please rest assured that our customer care team is actively looking into this and will do everything possible to sort it out as quickly as we can.
Thank you for your patience while we work to resolve this for you.
Kind Regards,
Jules B
My experience with the website has been…
My experience with the website has been excellent in every aspect. The purchasing process was smooth and straightforward, and the products arrived very quickly, reflecting great efficiency and speed in delivery. Additionally, the return process is handled promptly and without any complications, which demonstrates a high level of professionalism in customer service.
Overall, the service quality is outstanding and truly deserves appreciation. I look forward to seeing more promotions and special offers in the near future, such as an additional 15%–20% discount on products, which would make the experience even more enjoyable and attractive.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Jules B
Hi Abdulrhaman,
Thank you very much for your wonderful feedback! We’re delighted to hear that your experience with our website, delivery, and customer service has been so positive.
It’s encouraging for our team to know that our efforts to make the shopping and return process smooth are appreciated. We look forward to continuing to provide you with an excellent experience in the future.
Kind Regards,
Jules B
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