Joyofsweets Recenzje 

350
•
Wynik TrustScore: 2 na 5

1,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

My partner ordered some sweets which never arrived. Tried to contact Joy of Sweets and was either told that they would look into it or ignored. Sweets should have arrived in August. Still waiting for... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Still awaiting delivery. Now fulfilled Nearly a week since placing the order. (2-3 days picking) Royal Mail delivered 4 days after collecting from supplier. Goods arrived as ordered and look wonde... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Victim of own success. Instead of expanding, operating on multiple platforms, and creating social media content, rearranging your warehouse, focus on your customers. Without customers you have n... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

If I could would be a 0 guess what never received my parcel !! I have emailed and messaged them numerous times and guess what they have said will send a replacement and I haven’t got one .. it’s a sc... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklepy ze słodyczami
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  3. Hurtownia słodyczy

Napisane przez firmę

Joyofsweets.com is your go-to online sweet shop, offering a nostalgic selection of Pick n Mix sweets starting from just £1 per 100g. Since our launch in 2021, we’ve become a UK leader in custom Pick n Mix, delighting customers with the sweet tastes of their childhood. With over 500 varieties to choose from, we’re one of the largest suppliers of fizzy, jelly, sour, chocolate, Halal, Vegan and retro sweets—bringing joy to every sweet tooth! 🍬✨


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

350 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 47% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(350)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 116

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Ordered over 2 weeks ago

Ordered over 2 weeks ago, been with yodel for a week just says with sender. No communication from seller despite asking for sn update over the weekend. Will not be using again

28 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 3 z 5

Good if you don’t mind waiting

Waited 3 weeks before I got my order. Need more staff if it takes a week to pack a small order.
Evri had my parcel for 12 days and didn’t update which was not their fault but the communication was poor. They stated they take 48 hours to reply but they didn’t reply to me for a full week after saying they would contact Evri.
Sweets were good though and well priced. Some were replaced with other things but quality of sweets can’t be argued with. Would order again if the processing time and customer service improved.

3 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

Our apologies for the delay in delivery, we are improving our inhouse processes and dispatch times all the time, to keep up with demand.

Oceniono na 1 z 5

Totally agree with Carol Weston.

Totally agree with Carol Weston.
The box states no 2 boxes are the same yet my 5 boxes are all the same.
Disappointed and absolutely terrible customer service!!!!!!

24 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 5 z 5

Really good sweets but the ones I chose…

Really good sweets but the ones I chose shouldn't of all been put together it would of been better to be sent in separate packets I will be ordering again but only having sweets that go together

18 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

Thank you for an amazing order :-)

Oceniono na 2 z 5

Took 15 days for the product to arrive

Took 15 days for the product to arrive. Don’t get me wrong for how much you get it’s worth the money, however after looking at their apparent delivery times, not worth the lie and the wait.

24 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 1 z 5

We ordered these as we believed they…

We ordered these as we believed they were what were shown on the box how wrong were we!!! We received 2 boxes of chocolate fingers absolute waste of money asked for a refund they were not interested DO NOT BUY THESE BOXES absolute rip off

22 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 1 z 5

shocking delivery still waiting ordered…

shocking delivery still waiting ordered about a week ago and still not even been dispatched or out for delivery this place needs to sort themselves out emailed them 2 times asking them where my order is and i’ve been ignored both times i’m really not happy with this company they should be ashamed of their buisness

18 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 3 z 5

Gave me 1 bag instead of 2

Delivery was great and good pricing, but sent me 1 bad instead of 2, i expect to be sent another

18 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 5 z 5

Amazing tasty sweets

Great service and kept informed with delivery, quick delivery and amazing product. Definitely recommend joy of sweets

13 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

Thank you for a wonderful order and amazing feedback.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 1 z 5

Shockingly bad customer service …

First time I've ordered and will be the last. Zero communication and customer treated with contempt. Wrong order sent and instead of contacting me to say they've ran out of a particular item, they instead send whatever else they have in stock and providing no shipping note and no explanation. When I complained, zero customer service and no apology. Expected to return Items at own cost, utter joke of a company. Items took forever to arrive too. Wish I had never bothered ordering.

24 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 5 z 5

Really good choice of halal sweets!

Really good choice of halal sweets and I didn’t realise they were local to me and offered to deliver it themselves the next day which I am very grateful about! Will definitely be back with future orders as I’m happy about mine :)

10 stycznia 2025
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

Thank you for a wonderful order and amazing feedback.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 1 z 5

Still have not received my order from…

Still have not received my order from December 6, 2024. Do not order from this company! They blame it on US customs. But they were okay with taking my money.

6 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 1 z 5

Read the reviews before ordering

I have tried and tried to rectify the problem with no results ...I ordered on 15th December they had put a post on fb saying the 16th was last day to order to get the sweets for Christmas...so myself and a family member put our orders together and ordered got a tracking number eventually but all it is states is my parcel is on the way to them ..when I've contacted evri they say its still with sender ...I have emailed ..fb messaged even tiktok messaged and I am being totally ignored yet others are being responded to ...I did order previously and it came but communication was definitely a problem but I thought it was just a glitch so put in a second order and told friends and family which I regret ...I have now asked for a full refund which again as been ignored I will not let this go ...who do these companies think they can get away with treating paying customers this way ..I really wish I'd read the reviews before ordering . Update****** Was eventually asked if I wanted a refund or to resend sweets I opted for the refund on the 7th January but still nothing back have messaged on fb twice still no reply ..this is exhausting tbh but it wasn't just my money it was also,a family members so ill keep messaging and update you soon

15 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 5 z 5

Delivery was good

Delivery was good, well packed and tasted even better. 2nd time I have ordered from here and will continue to do so. Didnt even realise how close they are, supporting local business is a bonus

12 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

Thank you for a wonderful order and amazing feedback.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 2 z 5

Lack of communication

Lack of communication, part of order refunded and no email to show it. Delivery took longer than expected. Products are ok tho.

20 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 1 z 5

I will never order from this company…

I will never order from this company again I ordered on 9th December in plenty of time for Christmas and they are still not here and by the tracking info are not likely to be here until after Christmas! 2-5days after dispatch is a load of rubbish it been over that already and I’m still waiting. Communication with this company is shocking too I messaged them on fb and no answer

23 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 2 z 5

11th December

Placed my order beginning of december, have contacted them last week for an update & was told due to be dispatched. Did receive email day after with a tracking number but the parcel hasn’t moved & when I contact delivery company they say still with sender! Have tried email them again few times & nothing. It’s Christmas presents !!!

11 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

We’re truly sorry to hear that your experience did not meet the standards you expected

Please contact us at hello@joyofsweets.com with your order number and we'll certainly look into this matter for you.

Thank you
Jennifer
Joyofsweets.com

Oceniono na 5 z 5

The sweets look really top quality

The sweets look really top quality, delivery was spot on as listed, ok there was no communication from the seller when I asked a question about delivery but it’s Christmas so I’m sure they are very busy packing orders. Would defo order again.

21 grudnia 2024
Opinia niezależna
Logo Joyofsweets

Odpowiedź od Joyofsweets

Amazing order and feedback, thank you.

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