Just returned from trip to New Zealand including cruise, hotels and flights all booked through Jetline. All went well until we arrived at our hotel in Sydney on 3rd March to be told the prepaid bookin... Zobacz więcej
Jetline Cruise
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Our agent was Jerry who was extremely helpful and thorough. Jerry came back to me when he said he would verified name and dates of birth by email to avoid any mistakes. We have booked with Jetlin... Zobacz więcej
I can’t fault the booking process with Jetline. You get one person who handles the whole process and Emma was fast, efficient and polite. I’ve received all the details by email quickly and accurately... Zobacz więcej
Jerry very helpful in getting the right cruise and flights from the airport of our choice. We were not the easiest of customers to deal with due to our particular requests but he was brilliant with u... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Cruise deals are what we do. We don't sell cheap cruises, we just sell cruise holidays cheaply. You can't get cruise deals at better prices guaranteed.
Dane kontaktowe
Jetline House, EN5 5UE, London, Zjednoczone Królestwo
- 0203 728 4731
- christina@jetlinetravel.com
- www.jetlinecruise.com
Great service and communication so far
Our cruise is not till next year but the service and communication to date with Emma has been great.
6 marca 2024
Odpowiedź od Jetline Cruise
Emma is indeed amazing! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Custome service is shocking
Custome service is shocking. Paul Marchent is rude and arrogant and not customer focused. Doesn't care if you have a good holiday or not. Whilst on the phone he informed me he had to go due to an emergency??!!
Says it all.........
I have now provided you with ref number and my details I will await your call
Update. Nobody bothered contacting me, Paul Marchent has no idea whatsoever so have now started section 75 with credit card company as Paul thinks Jetline are not responsible when infact they definitely are as my contract is with them.
11 marca 2024
Opinia niezależna
Odpowiedź od Jetline Cruise
We would love the opportunity to address your review, but are unable to do so without more information. If you could provide a reference number or contact information we can sort this out for you immediately. Many Thanks!
Alaska and rocky mountaineer trip
Been dealing with Van at jetline for a week on this trip. He is very understanding. Patient. Answered all our questions. Understood the importance of getting us the right package.
Would highly recommend him. Thank you for you time and understanding
10 marca 2024
Opinia niezależna
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. Thanks so much for mentioning Van and the service he provided, we will be sure to share your comments with him. We look forward to serving you again soon!
First class service from Emma
Emma was amazing at organising our cruise and making sure that everything we were looking for was covered. Very helpful, friendly and efficient at her job. Well done. Would definitely use again.
7 marca 2024
Odpowiedź od Jetline Cruise
Emma is indeed amazing! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Operator told me they would call me…
Operator told me they would call me back with price and particulars. Had to ring back myself three times to speak to Sally to make booking.
29 lutego 2024
Odpowiedź od Jetline Cruise
I am very sorry to hear that! This is obviously below the standard of service that we aim to provide. We thank you for your patience and perseverance, and will speak to Sally to make sure that it doesnt happen again. Bon Voyage!
Listened to what I said and gave us…
Listened to what I said and gave us exactly what we
asked for. Very helpful, and will book with them again.
6 marca 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon! Have a wonderful voyage!
Excellent service,highly recommended.
Excellent service,helpful and informative,especially the accommodation,location and flight information.Everything explained accurately and any questions answered fully.
27 lutego 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Booked a special trip
I booked a special trip for my husband’s birthday next year. Emma was very friendly and efficient and helped me get all the elements just right. So five stars for the booking process and hopefully the trip will be five star too!
5 marca 2024
Odpowiedź od Jetline Cruise
Emma is indeed a star!! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
What an absolute pleasure to book a…
What an absolute pleasure to book a cruise with this helpful gentleman, Imran he was knowledgeable and polite and nothing was too much trouble If you’re looking to book a cruise, don’t hesitate to contact this company, they were brilliant
4 marca 2024
Opinia niezależna
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for taking the time to mention Imran and the service he provided. We look forward to serving you again soon!
Fantastic Senior Cruise Consultant
I booked my cruise with Jetlinecruise.com and from the moment the call connected I felt taken care of. My consultant Jerry Singh made everything easy and answered all my questions. He rang me back to confirm a credit had been added to my account which I wasn’t even aware I had. He was professional, courteous, polite and efficient.
3 marca 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Jerry. We look forward to serving you again soon!
Lake garda for 6
Saw the advertisement for Cruise in Mail on Sunday rang the number which was for Jetline Cruise and spoke to Lucas he gave me all the information and answered my questions and got back to me with further details the next day, very impressed with the service, have booked Cruise
17 lutego 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Lucas. We look forward to serving you again soon!
Odpowiedź od Jetline Cruise
It was our pleasure to help. We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Had a couple of problems with…
Had a couple of problems with clarification on booking due to printing error but they resolved them really quickly and I was more than happy.
1 marca 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Really pleased with my booking
Really pleased with my booking. People I have spoken to at Jetline have been fantastic I'm really looking forward to my holiday
1 marca 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Excellent service Just returned from an amazing holiday…
Just returned from an amazing holiday booked through jetliner cruises. Imran was amazing every step of our booking.
Unfortunately BA cancelled our flight the day before we were due to come home. They booked us on a non direct flight instead. They were not helpful and did not answer any emails. I didn’t think to contact Jetline. However Gemma from Jetline Cruise contacted us she had seen the change in flight told us she didn’t think it acceptable and had got us onto a direct flight. I am very impressed with the efficiency and service provided. Thank you Gemma and Imran. I will definitely use Jetline Cruises again and have already recommended them
8 lutego 2024
Opinia niezależna
Odpowiedź od Jetline Cruise
We are so sorry to hear of your cancellation, but are so happy we were able to help ease the stress. We are over the moon to hear that you had such a lovely holiday. It was our pleasure to help you. We appreciate your recommendation, it means the world! And look forward to helping you book your next adventure. All the best!
Very knowledgeable and helpful.Did his…
Very knowledgeable and helpful.Did his best to give a good deal.
28 lutego 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
This is the second time I have booked…
This is the second time I have booked with JETLINE. On each.occasion I have dealt with Michael.He has been very clear and precise regarding the booking. Prices are also attractive
28 lutego 2024
Odpowiedź od Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Claudio was so knowledgable and…
Claudio was so knowledgable and helpful. It made our booking experience a pleasant no hassle one. Thank you.
Looking forward to our Norwegian fjords cruise.
25 lutego 2024
Odpowiedź od Jetline Cruise
That is so lovely to hear! You are definitely in good hands with Claudio, he knows his cruises! Thanks so much for taking the time to leave us a review and mention Claudio. It is very rewarding and we love hearing from our customers. Have a brilliant time!
Fuss free booking
Kaith answered all our enquiries patiently and politely, gave us time to consider our choices and rang us back in a day or so. Booking our cruise was easily completed.
23 lutego 2024
Odpowiedź od Jetline Cruise
We are thrilled that you were so satisfied with the service that Kaith provided. Thank you so much for sharing your experience with us. Safe Travels!
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