Jetline Cruise 

First class service.

Claudio was really good -informative and helpful. He answered any questions with knowledge and confidence.

I have just read the review from Patrick after feeling disappointed that I have had no reply from Emma Burr or the CEO after complaining about our booking and customer service experience on our last trip to Hawaii. We too had problems with our transfers and if we hadn’t noticed that no transfer vouchers had been issued we would have been left high and dry. There are too many issues to go into but Jetline are definitely not the company they once were having gone from first class service to customer service agents who don’t even care. A real shame as their itineraries are great. Surely somebody should be taking responsibility for this dire drop in standards.

I booked a cruise with Jetline departing 22/6/24, this was booked in May 2023. Yesterday with just 3 weeks to go. they phoned me to tell me the transfers that were included on disembarking the ship had materially changed.
Transfers included from "ship to hotel" surely means you get transported from the ship to your hotel? Not according to Jetline, they rang to tell us they were providing train tickets from the station nearest the ship but "you must walk to the station, it's only two kilometres and walk from the station you arrive at to your hotel, only a few hundred yards"
I pointed out that our paperwork clearly showed transfers included, they insist they are including them by providing a train ticket!
What has gone wrong with this formerly excellent company? They expect a 77 year old and his 70 year old wife(who has a torn meniscus in her knee) to disembark the ship no doubt in high temperatures(July) and carry heavy suitcases and hand luggage two kilometres to a station which will undoubtedly be extremely crowded(I believe ship has around 3000 passengers and no doubt many will be using the station and getting to it a lot faster than us!) and board a train for a one and a half/two hour journey because they choose to change the interpretation of "transfers included" They promised they would get back to me but I have heard nothing yet, I have written to the CEO but don't really expect a response if yesterday is anything to go by.
Please DONT book with Jetline Cruise,I have had several great holidays with them over the years(see previous reviews on Trustpilot) but I'm so disappointed by this, they seem to be totally uncaring, have they been taken over?

Excellent service from Jerry. Went through the whole booking procesd thoroughly.

It was a pleasure to communicate with Jetline’s cruise specialist, Jerry. He was clear, precise and took time to ensure we were happy with all of the details for our cruise package. One of the best experiences we have had in a long time in booking a holiday.

My enquiry was dealt with so efficiently by Jerry Singh . I asked questions and he came back quickly with answers . We have flights requested , transfers in Japan and a cabin number on the ship all confirmed with just a few calls . All confirmed the same day by email .

Because we have cruised before with Jetline it was very easy and straightforward. The cruise agent knew what we were looking for and we booked within half an hour.

When my invoice came though there were a couple of small mistakes on it. Phoned help desk and they were changed without any fuss and new invoice emailed in about half an hour. Very good service. London based office

We have booked two purchases. Still a long way to go before we can realistically provide ANY worthwhile feedback? Wait until we actually travel and return? We might actually have something meaningful to say

When things go wrong don't expect any help.

The flight that Jetline booked was cancelled by BA.

Now that's not their fault but they did absolutely nothing to help.

We had to run around Heathrow trying to get our replacement flight sorted and eventually flew out 12 hours late.

I rang Jetline but they simply couldn't be bothered.

The transfer we paid for didn't turn up (it was now 3am in Miami) so we had to get an Uber to the hotel.

Jetline are happy to take your money but if anything goes wrong you're on your own!

Jetline have lost a customer we have booked quite a few cruises with them. We have now taken our business elsewhere

Communication is excellent, they have organised my trip precisely as stated in my telephone booking. I have been given clear instructions as to the booking timeline, phone calls returned on time, emails on time. Jerry the booking consultant was very polite, friendly and offered advice when asked. I feel complete confident with Jetline.

I have my 80th birthday whilst on the cruise, and am being looked after by my daughter. Carl, the Jetline agent, was so patient with me and explained as much as I could take in at the time, this being the first time on a cruise. I have all the relevant documents to process later. Really excited and looking forward to this new adventure.

Another quick and easy booking with Jerry.

The staff member was very knowledgeable and helped book our trip with ease. It was a one stop shop on a great future holiday.

Everything fine up to now, process was very easy