Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... Zobacz więcej
Reakcja na opinię
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... Zobacz więcej
Reakcja na opinię
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Dane kontaktowe
31720 Plymouth Road, 48150, Livonia, Stany Zjednoczone
- www.jbtools.com
4,6
Doskonała
2 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordering was quick and easy
Ordering was quick and easy. Hopefully the product I ordered works as good!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od JB Tools
Hi Goochmon Gooch, Thanks for the kind words! We’re happy you had an easy time ordering. We believe your JB Tools item will work just as great as you hope!
I found what I was looking for and…
I found what I was looking for and easily ordered.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od JB Tools
That’s great to hear, Clarence! Finding the right tools fast is what we’re all about at JB Tools. We appreciate you choosing us!
EASY ORDERING AND PAYING
1 kwietnia 2026
Opinia niezależna
Odpowiedź od JB Tools
Thank you for your positive feedback. We are delighted that JB Tools met your expectations for easy ordering and payment. We look forward to serving you again, Roger.
Bad website
The mobile website was quite a pain gi navigate. Prices were good though
1 kwietnia 2026
Opinia niezależna
Odpowiedź od JB Tools
Thank you, Dominic, for taking the time to share your feedback with us—we’re glad you were satisfied with our pricing. We’re sorry to hear that you experienced difficulty navigating our mobile website, and we truly value your input as we work to improve it. Please feel free to reach out to us at support@jbtools.com if you have any additional feedback or need further assistance.
Odpowiedź od JB Tools
We hear you, Dave! JB Tools is always working to improve the checkout experience. Thanks for pointing this out!
Odpowiedź od JB Tools
We are grateful for your review, George. JB Tools aims to ensure every customer experiences prompt and efficient service. Thank you for your continued support.
Easy to order with Paypal checkout
Easy to order with Paypal checkout. Best online price that i found!
31 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Your feedback is greatly appreciated. At JB Tools, we are committed to offering simple payment methods and excellent value. Thank you for your support, Neal.
Short shipped product again
Short shipped again. For the 4th time. Due to many instances of being short shipped on orders I was making things easier for JB Tools and ordering only one product per order. I figured it couldn't get any easier. This still seems beyond their capability.
I ordered four cases of product, 48 cans with individual weight 0.97lbs. JB Tools shipped a 1 of 1 package with ship weight (including packaging) of 26lbs. So, only half the order shipped.
The short ship was raised with their support desk under their ref 893845. JB tools closed the complaint after claiming all 48 cans shipped (a physical impossibility) and ignored all further correspondence which included package and shipping label pictures.
I have progressed to raising a complaint with the payment company. Though they tend to AI a shipment received and then reject any claim. Clearly this works in JB Tools favour but I am persistent.
Follow UP
JB Tools have offered a 50% refund on the non shipped part of my order order if I return the 50% delivered by them. I'm not sure if they think they are dealing with an idiot or they are taking the piss.
PayPal refunded the non shipped items after 3 weeks of several submissions, three conversations stating the same point. The process is designed to grind you down.
21 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Thank you, Baz, for taking the time to share your experience with us. We sincerely apologize for the repeated issues you’ve faced with your orders and understand how frustrating incomplete shipments can be, especially after trying to simplify the process. Your feedback is very important to us, and we are taking it seriously. Regarding order reference 893845, we will have our support team review the matter again and work toward a satisfactory resolution—we truly appreciate your patience and the opportunity to make this right.
Best price on the Internet love your…
Best price on the Internet love your selection of Astro tools. I’ll probably be back soon.
30 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Glad you had a great experience, Alan! JB Tools is proud to carry a strong range of Astro Tools at competitive prices. We appreciate your support!
Odpowiedź od JB Tools
Great to hear, dianapotoski! JB Tools is committed to making ordering easy and dependable. Thanks for sharing!
Great deals
27 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Thanks for the awesome feedback, Paul! We're glad you found great deals at JB Tools. We appreciate you choosing us!
Odpowiedź od JB Tools
We love hearing this, Steven! JB Tools aims to make the process easy while keeping communication smooth. Thanks for the support!
First time experience was A+++
25 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Thank you, Cody, for your positive feedback. We are delighted that JB Tools met your expectations with an A+++ first experience. We look forward to serving you again.
Every time I would try to enter…
Every time I would try to enter something in the search bar, it would automatically search before I even finished typing. Other than that, I found everything I was looking for thank you.
25 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
We appreciate your review, Jim! It's great to hear you were able to find what you were looking for. JB Tools understands the search bar concern and thanks you for sharing it.
Easy to navigate through there web site.
24 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Thank you, David, for your positive comments. We are pleased that JB Tools was able to offer an easy-to-navigate website. Your business means a lot to us.
Great value and selection
Great value and selection. Better than Amazon pricing.
24 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
That means a lot to us, Rob! JB Tools always aims to offer competitive prices and a wide product range. Thanks for the review!
Great price and easy to find my product.
24 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
We appreciate your review, Ronald. JB Tools is committed to offering a seamless shopping experience along with excellent pricing. Thank you for choosing us.
This gorilla super glue bonds instantly…
This gorilla super glue bonds instantly but the bottle design is frustrating because the tip always clogs after the first use
23 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
We appreciate your input, Chloe! It’s awesome that the glue bonds instantly as expected. JB Tools understands how the clogged tip can be inconvenient and thanks you for pointing it out.
Easy ordering process.
23 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Thank you, David, for taking the time to share your thoughts. We are glad JB Tools met your expectations for an easy ordering process. We look forward to your next visit.
They had what I needed.
21 marca 2026
Opinia niezależna
Odpowiedź od JB Tools
Glad you found what you were looking for, Jimi! JB Tools strives to keep a wide range of products available. Thanks for letting us know!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.