Jared Recenzje 

Purchased a watch from their website. It was sold as new, but arrived with all the protective stickers that should have been on the watch missing, faint scratches and other obvious signs of wear, not in the original box, without any manual or warranty booklet, let alone a completed warranty card. I immediately returned the watch and when I have subsequently called customer service, they claim that the return was approved and refund processed 4 weeks ago. But PayPal says no way no how, and they just opened a dispute on my behalf. Bottom line, over 5 weeks later, still chasing Jared for my money. Speaking as an attorney, Jared's trying to pass what appears to be a floor sample (I note that the watch was shipped from a store, as opposed to Jared's central location) as a new watch would be downright fraud. Stay away.

I have a pair of earring that needed repair. I’ve had them for 20 plus years, the prongs are 14k gold the centers are pink crystals, nothing fancy but they were a gift and they mean a lot to me. I took them to Jared and was told they would not repair the prongs because they don’t allow cubic zirconia (CZ) in the store. They don’t allow CZ in the store? I take all my jewelry there for repair, but they just lost a customer.

Lexi, at the Edina MN location provided me with the best customer service experience! This is exactly why I shop for my jewelry nowhere else. My wife was so happy with her surprise 10 yr anniversary band! Thank you again, Lexi!!
- Brett B.

I initiated a return from an online order within 30 days. I was not able to drop off the package before the 30 days passed. I tried to request a return through customer care and they said there’s nothing they will do. They then ended the chat with me even though I was still trying to ask questions. My wife and I have been customers for a long time, but we will most likely not be going back now. This was the worst customer service I have ever received.

I took a ring in for repair at the Ft Worth, TX Hulen store. My wedding ring and engagement ring had separated. They told me the setting was bad, I needed more gold on it and the repair would be $1249 to remake the ring and would take a month. I thought it was high but paid and left the ring. I heard from nobody and called after 6 1/2 weeks. It took them 10 minutes to find my order and they said the sales clerk tried to fix it and it did not work and they sent it out which is not what was sold to me. I told them forget it, I want my money and ring back. When I picked it up they had not even started on it. I went to another custom jeweler and they checked the ring and fixed it for $25 in 3 days. Jared's is obviously not honest or knowledgeable and I would not recommend them to anyone. Buyer beware!

Outstanding professional help. Spouse finally agreed to upgrade her wedding ring after 51 years! The professional staff (led by Alaura) not only met but exceeded Lynn’s requests; the final result was breathtaking and I don’t remember seeing my spouse so overjoyed! Thanks for everything!

This is addressed for the corporate office...
I truthfully didn't want to have 1 star red ! I really prefer it to be all gray!!!
I had a phone call from some guy that scammed me into buying a Rolex watch but had to order it from. The Akron Jared cause the Jared in front of southern park mall doesn't carry them ... Then I wanted to return the watch and to be done with everything .
But I was put in the hospital I was hours from dieing with COVID-19/ PNEUMONIA!!! I was told I had not that long to live so they rushed me to ICU on the Ventilator for a week under but I survived I spent 4 months in the hospital and home recovering I'm not out of the woods yet... So I couldn't get to take that watch back cause this COVID came to fast ....
All I want to do is to give that watch back that I really don't want I ( was scammed by a guy that told me to buy it or ! ) But it's so far past the return date. But with that note I was told that you bought that watch you keep it we don't take it back nor do we refund you...😡
I don't want it I have no desire to keep it.
I had gotten a phone call from the bank that Jared has for the people to pay bills to said what ever I was saying was all a lie ...
I got so fumed ! I told her don't ever tell me that I'm lying cause there wasn't not one single lie that I had said ... She didn't believe me. And I'm not better yet and she almost had cause me to go back to the hospital to be put on the CPAP MACHINE FOR ME TO BREATH !!!
SO I CHOPPED UP THE JARED CARD AND I WANT THEM TO TAKE THE DARN ROLEX WATCH SO I DON'T HAVE TO LOOK AT THAT BOX . IT NEVER GOT OUT OF ITS BOX ... ( DON'T WANT IT!!!!! )

They ruined my wedding rings and could not get the size right on my husbands ring and scratched it up while trying to size it .My rings cost close to $10,000 and the enhancer fell off twice that they were suppose to connect together to make a set that I purchased at the Stonecrest Mall location in Georgia. Corporate is a joke and offered me a gift card back for what we spent to have it made custom to fit together. I do not want anything rom them ever again. We purchased a three tier rope bracelet it broke within 25 days and they tried to fix it and left strings of the rope bracelet out..go somewhere else..They never told me the color of my husbands ring and lied about it after purchase. I despise them.

Horrible!!! Do not even think about buying from Jared! I purchased a ring for $3500 using my account and come to find out two weeks later the ring was out of stock, so I go to order another ring and my account is frozen because of the first purchase that I never received. I tried to contact them but everything is automated and chat bots TOTAL BS!!! Pick up the damn phone!!!!!

Awful customer service. Still waiting for a refund for an item i returned two months ago. What is this ??? Not a high end place and they are stuck in the past. Avoid buying anything from them

They repair my ring last June it costs me $500. Not even a year past the same stone they fixed came out. I tried speaking to them thinking they would work with me on trying to fix it at a discounted price. They said their repairs are only warranted for 6 months. I thought since I spent so much money they would work with me and they refuse to. I will never buy or repair anything at Jared. I wasn’t asking to repair it for free but I thought they would help me in trying to repair it since they did not do a good job.

We wanted to purchase rings for our 30th anniversary. After starting out with another jeweler we came to Jared’s. Working with Mr. Ceesay at the Columbiana Store we were able to purchase the custom rings of my dreams. He made the experience fun but professional which is difficult to do. We could not have asked for a better experience. We will be back!

I recently purchased a ring for my wife for $8000 at the Burlington ma store when we got the appraisal it was under the value we paid, the woman doing the appraisal quickly covered up Jared jewlers lie by saying she had made a mistake.we demanded a refund and we told NO the sale is final.
The lack of service and truthful behavior this location doesnt provide is terrible.
STAY AWAY FROM THIS COMPANY ITS A MONEY GRAB.

I ordered a mother's ring as a mother's day gift on April 25 2022, their website tracking number that I was given said May 13 it would be available for pick-up at a local store. It's now May 20 2022, website still saying order preparing to be shipped. I contacted customer service, and kept getting disconnected. I chatted with Jared, and their automated system says that the order was shipped and would be available for pick-up soon. I then opted to speak with a live person, only to find out that the item was delivered to the store on May 8 2022. I am livid.!! I will not give any or recommend giving any business to this company in the future. I cannot understand how companies like this stay in business.

Took my mom into our local Jared store in Cary, NC the other day just to obtain a necklace presentation box. She was gifting her granddaughter a beautiful heart-shaped diamond pendant that she’d had for many years as a college graduation gift.
Our salesman was Brandon, he was very accommodating and insisted on cleaning and packaging the necklace in its lovely box. He also offered to clean a few rings we were wearing that day. Those came out sparkling as well! Thanks so much to Brandon for taking care of us despite we weren’t actually making a purchase.

I've never have to write any reviews on anything but my boyfriend had ordered a beautiful amethyst bracelet for our anniversary from online. When we received it, there were ONE AMETHYST STONE MISSING from the bracelet! Tried to call customer service, NUMBER DON'T EVEN WORK! Thought I was gonna have a good impression with them but NO! I will be getting a refund! DON'T waste your time ordering online with them! Not reliable! If I can give a zero star I would!

I had a service appointment to have my wedding ring checked. I was initially told that my ring had a loose prong and a baguette that needed to be tightened. This was Saturday 4/2 and here it is 4/7 and I had to contact the store to find out the status of my ring. I was left on hold for over 5-7 minutes so I hung up, Only to get a call from Sheri the store manager @ Legacy Place. Apparently my ring has several issues that needs immediate attention and she told me that my ring was never touched by the repairman. I was livid and went straight to the store to get my ring only to have no one explain what really happened and the manager was gone. I took my ring and receipt and went back home only to see that my ring was indeed touched and my diamond that was once protected by gold prongs was no longer protected. All of the prongs have been flattened as if they were going to do more than polish and shine and make simple upgrades. Sheri wanted to charge me $600 to replace baguettes that they claim were chipped but was never mentioned the day that I dropped my ring off! NEVER do business with shady people! I am so disappointed and my ring is ruined!!!! My 2 year anniversary is in June and now I have to get a reputable jeweler to fix their mistake. I have contacted Jared and all I keep hearing is that my ring was not bought at Jared only the enhancer that was added. My entire ring was recreated and any other time there was never a problem with the servicing.

Bought a ring .$5800. Had to be sized. Went to pick up and employee eating a banana while helping me. Received ring no box no bag just handed to me. Very uncaring unprofessional attitude. Wont be back. Store in ft worth

Terrible online shopping experience with this company. I ordered a couples ring for my wife in rose gold and it came to the house in yellow gold. They got everything else perfect but how do you mess up the easiest part of putting a ring together, what kind of gold it is? I sent the ring back and got my money back. DO NOT go to Jared, run FAR, FAR away from Jared!

This is concerning only one salesman although there are other issue's that could be addressed when it comes down to making you feel welcomed to shop in the store. There is one man that will run you down in the store when you first come in the door. Its not hello may i help you? Its what do you need and do you have an appointment? As you respond he gets in front of you blocking you from where your going making you feel like your not welcome unless we know what you want. I frown on this because what happen to the days you could look around freely until something catch your eye and you decide you want to purchase? I am going to inform Corporate and there Vender's too, they should know the type of service we get as a consumer in this store. Again its not all of the employees, only one that is worse than the others.