Jared Recenzje 

Delivery date has come and gone. No one can give me answers on a new date. Way to ruin an anniversary.

Made a purchase for Mother’s Day, sale price was a decent deal and shipping was guaranteed…got notified that the order was cancelled by them, not due to an issue with my card…they will have my money for 3-5 business days and now I’m being told that they can’t help me today (after just receiving the cancellation notice) but they can tomorrow…well how convenient that the sell ends tonight and they aren’t sure they will honor that price if I reorder….bait and switch much…stay away!!!

The ring I purchased a year ago snapped in half. The ring was heated twice to fit it to size and according to a local jeweler, t looks like that may have been the cause of the integrity issue with the ring. The local jeweler suggested that I reach out to the Jared's because he thought they may want to make it right considering that the break was not a wear and tear item. I reached out and was told that even though their salesperson had said otherwise, I should have some how known that I should double check with someone online to find out that I didn't need to make the 6 hour round trip drive every 6 months to have a valid warranty with Jared's. I didn't buy a warranty because I knew I wouldn't make the 6 hour drive. Keep in mind that I have been told the break in the ring was likely due to the heating process when sizing it, nothing to do with wear and tear on a ring that I didn't wear on a daily basis. So Jared's response was basically that I should have known to ask about the warranty regardless of what their salesperson told me. In the absence of that warranty, they would not be standing by their ring.even if I have reason to believe the integrity of the ring was compromised either during the manufacturing process or when they heated it to size it to my finger. Check out Jared's other 1 star reviews, which are at 84% as of the time I am writing my review. Buyer beware, read the reviews before purchasing from Jared's.

Joy at the Plano location was extremely helpful with both of my sons who were buying engagement rings. She was patient and made sure each of them got what they wanted. She also has several years of experience, which was reassuring to me. I can’t say enough about how great Joy is to work with. Ask for her; she will help you!

Do not go near the Murray, Utah location. I initiated autopay with their credit card partner, Community Bank, for a purchase at Jared's in March 2022 and I clearly informed that set up auto pay as I travel weekly for work. I emphasized the need to setup autopay to settle the balance within 18 months to capitalize on the interest-free promotion. The representative assured me that my auto monthly payments would suffice to clear the balance within the specified timeframe.

However, upon reaching the end of the 18-month period, I discovered an outstanding balance of over $1,800. To my surprise, Community Bank levied a $3,494.62 interest charge on a balance that was only half of that amount. In addition to the levied $3,494.62, I am still making monthly autopayments which also includes INTEREST on the INTEREST CHARGE. This practice appears to be highly questionable and unethical, leaving me perturbed by the unexpected financial burden. Given that I set up autopay to manage this situation, finding a significantly inflated balance is both distressing and unjust.

I've taken the initiative to address this issue through various channels. I filed a complaint with the Better Business Bureau (BBB) to document the situation and contacted my local representative. To any Jared rep: Please help.

I just recently went to Jared Jewelry at the Hulen Mall in Fort Worth, Texas. Elizabeth rhodiumed and polished almost every piece of jewelry I own. Which was a lot to do and she did not disappoint!
I would like to mention that Elizabeth Set a 3 Carat Oval Diamond a few months back. The way she set my diamond it really stands out and POPS right in your face! I know she put her heart in this because she came out from her work area to deliver my band to me and because of her meticulous attention to detail my diamond showcases so well!!!👌
Elizabeth in the Jewelry Repair Department is absolutely Fantastic! All of my jewelry is shinning, blinging, sparkling and looking brand new again!✨️
I really appreciate you Elizabeth
Thank you!!!
Rocky- Raquel ❤️

Customer service does not exist with the call center. They talk down to you even if you have paid off your loan on time. Will not make any future and or refer anyone to purchase from this company. If I saw the reviews, I would have gone somewhere else.

I bought a 14k tri gold rope bracelet on December 14th for a Christmas gift. At the end of January early February the bracelet fell apart, one gold strand just dangling from the rope bracelet on my adult son. I called into customer service and was told I could not return or replace it because it was outside the 30 days by only a week or two!!! They offered for me to drive it more than 55 miles each way from my home and pay 250.00 to repair it. I couldn’t do that. So I took it across the street from my home to a jeweler who charged me 60.00 and did his best but he said the bracelet was defective. One week after the repair the same gold strand fell out. What a waste of 700.00 for a bracelet owned since this past Christmas with a company that doesn’t stand behind their products. Saddling customers with a defective piece and expenses! Just outrageous.

My husband purchased a ring for $3,000.00 for me in 2021, with warranty. I know what the warranty says as far as the diamonds go, but I never took it in for inspection until now, when I noticed that I was missing diamonds. I took it in the store and they told me that I have 6 diamonds missing, I never thought that a ring for $3,000.00 would lose diamonds. But none the less I have to pay for the diamonds, which is crazy too me. I will never buy anything else from them.

This company supports financially dishonest and malicious credit card practices. I utilized their Credit Card for a promotional period for a wedding ring. I paid well above the amount necessary to pay off the credit card two months in advance. Prior to the card being paid off I utilized their credit card again to get wedding bands. Come to find out that the payments were split between the "promotions" causing my original purchase not to meet the promotional deadline and incurring a huge accrued interest expense for the entire wedding ring purchase. I was not notified of this and there is no option to help you target a promotional amount online. I was told when I called on the phone that this is just the way it is and there is no way to target that promotional balance. The extra $600 dollar expense added to our wedding costs that would be much preferred elsewhere. I will never go to a Jared for a jewelry purchase ever again. I hope that I can stop at least one person from utilizing Jared given they support such predatory credit card practices.

Still currently standing in the the store…..I have been here 45 minutes have not been greeted, told I’ll be with you in a moment and not even a friendly hello. JARED if we are spending thousands the least the very least you could do is have decent customer service. I feel duped buying anything from here. Also stay away they do not honor there insurance. I have had to many problems with this place to even write. Back to Zales for this lady.

I didn’t even have my rings for a whole month and a stone fell out I took it to Kay’s because they told me I could go there for repairs and inspections and cleaning now they have had my ring for three weeks now and they claim it just came back today and the stone is still missing and need to send it back!!!!! I am so very disappointed with this whole situation I will never shop at Jared or Kay’s ever again honestly I want my money back

Inquired about a trade up on a previous purchase and was told even if the item was on sale at that moment the trade had to be based on inflated regular price. So I reached out to the company and was told to look at trade in process online, which I had already done. I requested a link to the detailed policy and stipulations of the process. They refused and told me that the store was correct. I once again requested to have made available to me the detailed policy in writing not just a sales person telling me what they have been told to relay. The company flat out refused my request to review the full written policy and stipulations. Sounds like a good thing for a fraudulent class action law suit. Something is definitely not on the honest side if they hide the fine print when you are point blank asked to view it. Was refused information in writing only received that sales associate could assist you at a location and offered the website of generic description of the process which does not include fine print. I have a hard time believing that a national chain does not have one and will refuse to disclose a print copy.

I'm honestly confused reading all of these 1-star reviews because my experience has been exceptional so far.

I had never been to a Jared's in person, nor had I purchased anything online until recently. However, while searching for Citizen Tsuyosa Men's Automatic watch, I noticed it was $100 cheaper than everywhere else, plus I got $25 off my first purchase. Not only that, it was the latest model (NJ0151-53M), not the old model (NJ0151-88M) being sold on places like Amazon. Also, I looked at the reputation of some of the sellers on Amazon and they didn't really scream trustworthy. I got my watch from Jared and it's beautiful.

My next purchase was a Tissot PRX Powermatic 80 Men's Automatic Watch. This was initially priced the same as every other place at $725. I was going to hold off on this purchase for a few months, however, I suddenly got an email with a major discount so I went ahead and ordered. There are some nice perks to being a vault member.

Also, as an added bonus, I was able to apply Honey Gold (from Paypal) to redeem gold.

Cheap looking stone and setting, made in china. Says 14k gold but gold wore offer hooks. Store refuses to return. Beware of a store that won’t stand by their own product enough to offer full refunds.

I was at the store in Douglas villa I was getting jewelry when I lost my necklace in there they didn't care they showed no interest in helping me they found the pendant but say they didn't see the necklace I will pay them off and close the account as soon as possible bad business I will not do business with them anymore 🤨🤨

Ordered an anniversary ring for wife’s 33rd year on Dec 18th. A month in advance thinking I’d have plenty of time to get it and everything would go smoothly! Boy was I wrong. It’s now the 11th, 3 days before anniversary and ring is still in fulfillment, can’t get a real person to talk too most of the time, and when I do they just tell me the case was sent to Their Commerce Dept a day ago and they would be in touch; which they haven’t. Not by email, not by text, not by phone call. I definitely would not recommend trying to buy something important if you need it on pacific dates or times. Worst jewelry experience I’ve ever had

We ordered my wedding ring, it came with a broken sapphire, we drive 2 and a half hours one way to have it fixed. They didn't have my appt booked and the guy that was supposed to help me called in. Then they said my ring couldn't be repaired it had to be recorded which we could have done from home. The new ring comes and guess what. It's also broken and the wrong size. It has a cute little tag that says made in India. I called them and they said they aren't making that ring anymore, but it is still being advertised as available for purchase online. I'm so disgusted they RUINED my Christmas proposal and 2 months of my engagement. I am contacting the better business bureau first thing tomorrow morning.

I have been a customer with Jareds since 2010-11. Recently, I attempted to make a purchase online (item not available in stores), but had trouble with the website. The item would show available, then when I would try to purchase, the system would freeze up. Eventually, the item would show out of stock, yet I was not able to submit the suggested "contact me when available." I contacted Jared online several times with no resolution. On yesterday, the item looked available again, yet I still was not able to purchase online. when I contact CSR on today, no help again; they sent me to Kay and offered everything but what I wanted. The agent refused to honor the price although she saw that I had been trying to purchase since 12/9. I do not recommend Jareds to the consumer who values customer service and being a returning customer. You're not valued as a customer with Jareds, go somewhere else!!!