Discovered my online account was blocked and tried the chat function, expecting a useless bot reply. Pleasantly surprised to receive a polite and efficient reply from a real person who was able to res... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Web site slow, often cannot logon, this compared to similar sites. Not intuitive, could not find 'tickets' for contact I have made. Links from emails do not work. Web site does not offer similar acc... Zobacz więcej
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Wish I could award 0 stars. This company is appalling. I made an online withdrawal 1 month ago, the money disappeared from my account but has never been paid into my bank. Contacting them is a waste... Zobacz więcej
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When logging on, they sent a verification code to a mobile that I deleted on my account several months ago, so I had to get the code emailed. Once logged in, I raised the problem in a 'chat' and their... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Janus Henderson is a global asset management group headquartered in the City of London, United Kingdom.
Dane kontaktowe
Bishopsgate 201, EC2M 3AB, London, Zjednoczone Królestwo
- 0800832832
- support@janushenderson.com
- www.janushenderson.com
3,3
Średnia
111 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Chat box function
I have never used this site but the chat box I had (with John) answered the question and answer was clear, timely and to the point. The best online chat box I have ever experienced to date
3 marca 2026
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Philippa, thank you for taking the time to leave a review. We really appreciate your feedback and are pleased to hear about your experience.
Fast answer to query.
I had a query about unit pricing. It was answered quickly within the 'chat' box facility. Great service!
18 lutego 2026
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Graham, thank you for the positive feedback. We’re glad your unit pricing query was answered promptly via our chat service and that you were happy with the support provided.
Answered query very promptly.
I had a query why the share price hadn’t been updated since last week and was very quickly informed that it was because these funds had ‘non dealing days’ which is a whole week in February. They were very efficient in getting back to me on a ‘chat box’ in under 2 minutes.
18 lutego 2026
Opinia niezależna
Odpowiedź od Janus Henderson
Thank you for your review. We’re pleased our team could quickly explain the non‑dealing days. It’s good to hear the chat service was efficient and helpful.
I had an issue logging on but John was…
I had an issue logging on but John was able to resolve via the chat line.
6 lutego 2026
Opinia niezależna
Odpowiedź od Janus Henderson
Good afternoon, thank you for taking the time to leave a review. I’m pleased to see that John was able to help you access your account.
Chat Query
Chat service quickly resolved my query about the postal address for forms
3 lutego 2026
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Nick, I’m pleased our customer service team were able to respond to your query promptly, and thank you for taking the time to leave a review.
Very helpful staff and a good…
Very helpful staff and a good investment so far.
2 lutego 2026
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Mr Crowder, thank you for taking the time to leave a review.
Customer Service query
Very rarely used the customer service but was excellent today, prompt response and very helpful.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Thank you for taking the time to leave us a review, I'm glad to read about the great customer service you received.
Very helpful
Very helpfull. I got the information I required and quickly.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Malcolm,
Thank you your review and great to hear that we were able to help you get the information you needed quickly.
good communication
30 listopada 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Sam, thank you for taking the time to leave your comments. Its great to read that the communication you received was able to assist you.
Live chat answered my questions…
Live chat answered my questions promptly and helpfully. The company might think about allowing customers access to historic documents online.
19 listopada 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Judith, thank you for taking the time to leave your review and your comments around how we can improve our service, I will ensure this is passed on to the appropriate team.
The chat is very slow
7 listopada 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Dear Jac,
Thanks for bringing this to our attention and taking the time to leave a review. I have reached out privately to gather more information.
Lack of follow up
The website was easy to use but lacked essential information. I used the online chat to ask for the further information. SPoke with Haile who was helpful. However was told they would come back to me with the information in 3-5 days (which I thought was a long time anyway!) but they have not done so
29 października 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Peter, thank you for bringing this to our attention and I’m sorry that you have not yet received a response. I have reached out privately to gather more information so I can identify your account and ensure that you receive the information requested.
When I've needed support, it has been spot on
I rarely use the website and don't remember the ins and outs. The last couple of times I have needed help doing what I want to do. My 2 experiences with customer service (one by phone, one by online chat) were both excellent. I got knowledgeable, efficient and friendly service both times.
13 października 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Thank you for taking the time to leave us a review! We're thrilled to hear that you had excellent experiences with our customer service team. We strive to provide knowledgeable, efficient, and friendly service, and it's great to know that we hit the mark for you.
The Customer Support team member was…
The Customer Support team member was very helpful and gave me thorough answers to my questions, with links and steps of action.
9 października 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Gwyneth,
Thank you for taking the time to leave your review and great to hear that you were able to get the help you needed with your questions.
Online platform could be improved
The login screen is less efficient than other online platforms, and then the actual website is again less intuitive and efficient. They can maintain security whilst making things slicker.
Example - every single time you login, it asks you to confirm marketing preferences. (I bet it doesn't do that if you opt-in to marketing emails!) Ask me once!
8 października 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Paul, we appreciate your feedback. We're committed to enhancing user experience and are reviewing your concerns about the login process and marketing preferences. Thank you for bringing this to our attention.
Great support and improvements for overseas clients
The support person was immediately able to answer my query.
I see that Janus Henderson now supports id-pal for identification of overseas customers. This is a great step forward and will hopefully be followed at some point with access to accounts from outside of the UK.
6 października 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Thank you for your review, it's great to hear that our support team were able to answer your query.
I had a very quick response
I had a very quick response and all my queries were answered.
9 września 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Thank you Marilyn for taking the time to leave your review. It is very much appreciated.
General enquiry dealt with quickly and efficiently
Quick response on the chat messaging app. Clear and concise answer to my question re transferring stocks and shares.
1 września 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Jacky, thank you for taking the time to leave a review. We're delighted to hear that you found our chat messaging app quick and our answers clear and concise. Your feedback is greatly appreciated.
Janus Henderson has the WORSE Customer…
Janus Henderson has the WORSE Customer Service..of any investment company that I have ever dealt with.
They put no priority whatsoever on anything that you send them in the mail.
When you call to inquire about anything, you will be put on hold for long periods of time.
They lied to me repeatedly. Janus Henderson is unprofessional, deceitful, and likely under-staffed.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Janus Henderson
Hi Douglas, I am sorry to read about your experience with our customer service. I have reached out to gather more information so that I can identify your account and address the issues you have raised. Your concerns are important to us, and we are committed to resolving them promptly.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.