Terrible organisation. Unresponsive. Slow. Hide behind their new platform. I am moving my large pension away from them because of loss of trust and how poor they have been handling basic things like p... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My father is very old now and I am helping him with his financial administration. He and I together sought help from James Hay with his investments. I have never known better help anywhere, for an... Zobacz więcej
Reakcja na opinię
A charming and patient young man asssisted me in negotiating your website and finding the correct from I will need to complete. He even waited patiently while I found the correct way to print the... Zobacz więcej
Reakcja na opinię
Lisa at James Hay was extremely knowledgeable and fantastically patient in familiarising me with the online portal and kindly explaining (more than once!) all aspects of the SIPP which had been passed... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The retirement wealth planning investment platform and home of the Modular approach to investing through the Modular iPlan, Modular iSIPP, Modular GIA and Modular ISA. As one of the UK’s first SIPP providers, we have developed a secure platform with a flexible proposition for you to manage your clients' investments all in one place - The Modular iPlan. We pride ourselves on our wealth of experience and our innovative approach to retirement wealth planning. That is why we are trusted by over 57,000 investors. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Dane kontaktowe
Suite 202 Warner House, SP1 3TB, Salisbury, Zjednoczone Królestwo
- 03455 212 414
- tellushowwedid@jameshay.co.uk
- www.jameshay.co.uk
4,3
Doskonała
652 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 60% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service from Raven Pitman today
Great service from Raven Pitman today. Thank you.
15 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Steve,
Thanks for leaving us this review.
We greatly appreciate the feedback and we will pass your compliments on to Raven.
Kind regards
James H
Well done Aaron!
Very pleased with the service from Aaron Salmi-Clack this morning. Phone was answered promptly and he processed my request in an efficient and friendly manner.
15 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Peter,
Thank you for taking the time out to leave us this review, we are happy to hear how efficient and friendly you found Aaron.
We will be sure to pass your compliments on to him.
Kind regards
James H
I spoke to a lovely young lady called…
I spoke to a lovely young lady called Lucy who couldn’t be more helpful if she tried.
I would like to thank her for the help that she gave me,
Many thanks
D Owen.
14 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Dave,
Thank you for taking the time out to leave us this 5 star review.
We are so happy to hear how helpful Lucie was and we will be sure to pass these kind words on to her and her manager.
Kind regards
James H
Impressive, professional customer service
I continue to be impressed by the very high level of professionalism, care and attention provided by James Hay's Customer Services team.
14 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Donald,
Thank you for leaving us this review, we are happy to hear how professional you found our customer service team.
Should you require any further assistance, please get in touch.
Kind regards
James Higgins
Brilliant service!
I'll tell you something! Lisa dealt with me and was so patient and helpful and deserves a big promotion/pay rise.
I was most impressed.
Sir Thomas Jackson
14 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Sir Jackson,
Thank you so much for leaving us this review, we are so happy to hear how patient and helpful you found Lisa.
We will be sure to pass on your kind words to her and her management.
Please get in touch if we can assist you with anything else.
Kind regards
James H
Special thanks
I would like to thank Megan, Lisa & Alex Copp for being so attentive whilst trying to help me with the processing of our clients'income recently. As 'front of house' staff, they have been thorough and considerate which isn't always backed up by the processing that actually happens in the background. Thank you very much to them all
10 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Lisa,
Thank you for taking the time out to leave us this 5 star review.
We are happy to hear how helpful you found our team, and we will be sure to pass on your compliments to them.
Kind regards
James H
Lisa was very helpful and efficient
Lisa on the telephone help line was extremely helpful today walking me through the Lump Sum withdrawal process. Thank you!
10 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Good morning,
Thank you for taking the time to leave us this review.
We are happy to hear how helpful you found Lisa.
Kind regards
James H
William Slade was particularly helpful
William Slade was particularly helpful. I would recommend everyone should ask for him. He guided me through a complex process with great patience. I award him 11 out of 10 stars
10 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Mrs D,
Thank you for your kind words on William, and for taking the time to leave us this 5 star review.
William will be happy to hear how helpful you found him, and we will be sure to pass on your compliments to him.
Kind regards
James H
Customer service experience
I called and didn't have to wait long to be connected which was great. Then Alex Copp provided me with excellent support in dealing with my pension query. An excellent customer service advisor with a caring attitude.
10 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Arv,
Thanks for leaving us a 5 star review. We are happy to hear how supported you were by Alex, and we will be sure to pass your compliments on.
Kind regards
James H
Good experience so far
I have not yet completed the transaction which is taking tax free pension cash. So far the response has been excellent. One quibble is that I had sent a secure message on their system but the relevant team had not shared this with the person I have been dealing with.
9 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Mark,
Thank you for your feedback and for sharing your experience so far. We’re glad to hear you’ve received excellent service and appreciate your comments about communication through our secure messaging system.
We’ll make sure your feedback is shared with the relevant team, as we’re always looking for ways to improve and make the process as smooth as possible.
Kind regards
James H
James Hay
Simply a case of re-gaining access to my James Hay account; the outcome was successful aided by
Ersilia Russo Customer Service Executive. Grazie molto!
9 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Mr Tunley
Thank you for your kind review! We’re so pleased to hear that Ersilia was able to help you successfully regain access to your account.
We’ll be sure to pass along your kind words to her, grazie mille for taking the time to share your feedback!
Kind regards
James H
Natalie was extremely professional and helpful.
Professional, patient, helpful and courteous.
8 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Janie,
Thank you for taking the time out to leave us this 5 star review.
We really appreciate the feedback.
Kind regards
James H
Very impressed
Had the pleasure of being assisted by Natalie multiple times. She has been very helpful and professional every time and is an asset to the company.
7 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Harry,
Thanks for taking the time out to leave us this 5 star review.
We really appreciate the feedback and we will be sure to pass your compliments on to Natalie.
Should you require any further assistance, please get in touch.
Kind regards
James H
Great customer service
Great customer service. Elvan Scott helped me with everything I needed over the phone and even gave advice on how to save time in the future.
6 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Good afternoon,
Thank you for taking the time to leave us this 5 star review.
We really appreciate the feedback and we will be sure to pass your kind words on to Elvan.
Kind regards
James H
The CSR Elvan Scott was incredibly…
The CSR Elvan Scott was incredibly helpful and the whole experience was smooth and very quick.
6 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Tim,
Thank you for the 5 stars, we are happy to hear how helpful you found Elvan helpful.
Kind regards
James H
Smooth quick,.....easy sailing 2 each…
Smooth quick,.....easy sailing 2 each item and information.
To infinity......
Natalie
6 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Good afternoon,
Thank you for leaving us this review. We will be sure to pass your compliments on to Natalie.
Kind regards
James H
Customer Service
I have just spoken to a member of staff from James Hay regarding my pension . I was delighted with the customer service i received from Elvan Scott ! thank you for your assistance Elvan !
6 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Joe,
Thank you for taking the time out to leave us this review.
We really appreciate the feedback and we will be sure to pass your kind words on to Elvan.
Kind regards
James H
Kate Pittman was my retirement angel
Kate Pittman was my retirement angel. Nothing was too much trouble and she was so patient.
3 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Good morning,
Thank you very much for your kind review. We really appreciate you taking the time to let us know about your experience with James Hay.
Your feedback will be passed onto Kate, we love to hear when our people have been patient.
Kind regards,
Tanya
Great Customer Service.
Aaron was very helpful with my enquiry. He was polite and patient. Excellent customer service. Thanks Aaron.
3 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Katie,
Thank you for giving us a 5* review. We greatly appreciate the feedback you have provided. I will pass your feedback on to Aaron. It’s great to hear that they were polite and patient.
Kind regards,
Tanya
Received superb service from JHP and in…
Received superb service from JHP and in particular Alex Cott. He assisted me in the logging in routine, changed particulars and then helped to raise funds for payment to a member from his SIPP. Very pleased with the service. DGJ FCCA Financial Adviser (Oct 25)
3 października 2025
Opinia niezależna
Odpowiedź od James Hay Partnership
Dear Derek,
Thank you very much for taking the time to provide us with a review based on your recent experience. Alex will be pleased to hear that you found them to be great.
Kind regards,
Tanya
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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