I wish I could give a much lower rating than I have. This company is absolute rubbish. They took nearly 4 weeks, and countless e mails to send me out the completely wrong order. Avoid at all costs.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Welcome to the world of Household Appliances and Mobile Accessories! Discover a huge collection of mobile phone accessories, kitchen appliances, hair care products and other electronic gadgets on iShoppe. iShoppe is a leading company of electronics & mobile accessories in UK. Our warehouse is based in West London and we offer great delivery service within United Kingdom. We take pride in offering quality products at competitive prices backed by exceptional customer service. iShoppe is dedicated to offering exceptional value in two core areas: 1. Mobile Accessories 2. Household Electronics In mobile phone accessories we specialise in mobile chargers, mobile batteries, mobile covers, mobile cases, memory cards, screen protectors, mobile car charger, bluetooth headsets and other mobile accessories of genuine brands like Nokia, Samsung, Motorola, Sony Ericsson and Siemens. On the household front we stock the best selection of Food Processors, Blenders, Mixers, Kettles, Toasters, Coffee Makers, Personal Care products such as Shavers, Trimmers, Clippers and Dryers from leading brands like Kenwood, Philips, Remington, Morphy Richards amongst others.
Dane kontaktowe
Unit 1b, 142 Johnson Street, Southall Business Park, UB2 5FD, Southall
- 02086068999
- puneet@orionelectronics.co.uk
- www.ishoppe.co.uk
1,3
Bardzo słaba
229 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent communication and service
My recent purchase was swiftly acknowledged, processed and notified - including an apology for a possible delay due to the bad weather.
A well packed parcel, which did not look as if it had been thru a war zone arrived within a week.
I found that shopping with you provided service rarely found 'over the net'
Many thanks
14 grudnia 2010
Opinia niezależna
very customer friendly
good customer dealing take care of every enquiry and find out the solution. i am very happy with my refund of item take care very professionaly and very customer friendly.
12 grudnia 2010
Opinia niezależna
First class service
So easy from start to finish. My order arrived within two days. Have already recommended this company to family and friends.
11 grudnia 2010
Opinia niezależna
Excellent Service
My order arrived the very next day as promised. I received useful email & text notifications throughout the process and was therefore very impressed.
10 grudnia 2010
Opinia niezależna
Top Class
Quality product supplied at better than average price with fast delivery.
A first class supplier would strongly recommend and will buy from again.
9 grudnia 2010
Opinia niezależna
Excellent
Item promptly delivered as stated packaged well excellent service
8 grudnia 2010
Opinia niezależna
Appalling service
Ordered item for immediate delivery. Told a problem with payment and had to re-order but item in stock. Could not take credit card payment over phone and would have to order through website. Item out of stock. Absolutely useless.
8 grudnia 2010
Opinia niezależna
Odpowiedź od Ishoppe
BM,
Your payment was not cleared by your bank and credit card company, the reason why the item could not be sent to you.
We do not tyake orders over the phone due to security reasons. I am sure you would understand that we would not want your credit card to be uised by somebody else fraudulantly, the reason why we do not charge cards over the phone.
Lastly, items sell-out anytime as this is the holiday season. Regretfully, yours got sold-out before you could place the order again.
Thank you for your kind review for our website but this is really more of your card payment failure than ours.
Regards,
Preeti Wadhwani
Warehouse Operations
Will not shop with them again
I ordered a mini oven which I needed urgently so I even paid a bit extra for express delivery from them which was clearly advertised on their website as ''IN STOCK'' and 4 days later I called them to find out when I will receive my mini oven as I hadn't received an email or any correspondence from them letting me know what was happening with my order. I was told that it would be shipped out the same day. The next day I received an email telling me the did not have the item in stock. I wasted 5 days waiting to hear from them and when I finally did it was just to tell me that they didn't even have the item in stock.
7 grudnia 2010
Opinia niezależna
Odpowiedź od Ishoppe
Dear Mr Andres Grijalva,
We sincerely apologise for the mis-communication of your order. Due to high demand, the status of the item's availability was not updated on our website immediately. This is quite rare and does not happen much at all and we are very sorry for your inconvenience.
Until we can confirm the order can be sent, no credit card is charged and it was the same with your order.
We have alternate ovens by Igenix - IG7160 and IG7010 and also Ovens by lloytron that may take your fancy. You can have a look at all our range of Mini Ovens at the below link.
http://www.ishoppe.co.uk/advanced_search_result.php?keywords=oven&BT.x=0&BT.y=0&pfrom=Price+From&pto=Price+To
Thank you and best regards,
Abhi Bhaumik
Operations Manager
poor delivery
i ordered an item and elected for next day delivery i recieved an email from the courier stating my item would be delivered the next day - five days later i got it
7 grudnia 2010
Opinia niezależna
Odpowiedź od Ishoppe
Dear Steven,
We sincerely apologise you did not receive your item the next day but looking at your order you did not elect for NEXT DAY delivery but chose £2.50 as STANDARD DELIVERY.
For orders over £100, we send through DPD courier service which is usually received within 1-2 working days anyway. It is unfortunate that due to weather conditions the couriers were not able to deliver until five days later.
We are happy you finally received your order and are using the item.
Here is the excerpt from DPD fromn their website:
DPD Bulletin: Weather Related Disruptions
The adverse weather conditions currently affecting large parts of the UK have caused some disruption to our collection and delivery services. We apologise for any inconvenience that this may cause and we feel it is imperative to keep you informed of the latest situation in your local area. As a result, the DPD website is being regularly updated to inform you of the postcodes that are most affected. We thank you for your patience and understanding.
Our collection and delivery services are severely impacted due to adverse weather affecting large areas of the country. As a result we are temporarily unable to offer our proactive one hour window notification service, DPD Predict. In addition, we will not be offering a Saturday delivery service on 4 December. We will resume normal operations as soon as the weather allows however at that stage we will have a significant backlog of parcels. This means that we will continue to experience delivery delays for approximately three days after the weather has cleared.
Regards,
Abhi Bhaumik
Operations Manager
ishoppe.co.uk
Excellent Service
Excellent Service and fast delivery. I would certainly by from this Cmpany again.
6 grudnia 2010
Opinia niezależna
Excellent
First rate service - The auto expresso coffee machine was the cheapest on-line and packaging and delivery were excellent - next day delivery with text message giving 1 hour window which was accurately adhered to
5 grudnia 2010
Opinia niezależna
Wahl Electric Hand Mixer
I finally received the mixer after 2 weeks and having contacted I Shoppe 1 week after order was placed to find out what the delivery problem was.
I received a standard e-mail explaining item would be delivered within 48 - 72 hours.
A week later the mixer arrived.That is two weeks after ordered was placed.
There was no protective packaging other than the original manufactures thin cardboard display box. The supplied "Recipe Ideas" booklet had been jammed into the box, with the result that half the pages were badly creased and damaged.
I would in future buy elsewhere the very small cost saving is not worth the hassle. Amazon were only about 50p more expensive and I have never had a delay or packaging problem with them.
2 grudnia 2010
Opinia niezależna
Odpowiedź od Ishoppe
Dear Mr Neale,
We sincerely apologise for the time it took to get the Hand Mixer out to you. It is not our parctice to have our customer wait two weeks for delivery for any item advertised on our site at all.
If there are any stock issues, we keep our customers informed through email. With the receipt of your order, we had sent you an email immediately advising that we will have more stock of this item in seven days time. It is only after we received your email abck asking for the item, we realised our initial stock advice had not reached you. When the item was with us in a week's tyime it was dispatched by Royal Mail 1st Class Delivery which usually takes 2-4 working days. Due to the holiday season, Royal Mail has been taking longer to deliver, which is the only reason you received your item one week later.
We again sincerely apologise for not being able to provide you with a satisfactory customer experience. We do hope to be able to serve you better the next time around.
Kind regards,
Abhi Bhaumik
Operations Manager
ishopppe.co.uk
All the way from UK to DK
Package arrived safely and quickly. First rate service.
1 grudnia 2010
Opinia niezależna
A COMPANY THAT DELIVERS
I WAS EXTREMELY HAPPY WITH THE SERVICE I RECEIVED FROM THE INITIAL PROCESSING TO KEEPING ME INFORMED AS TO WHEN THE ITEM WAS TO BE DISPATCHED AND EXACTLY WHEN I COULD EXPECT DELIVERY TO THE ACTUAL DELIVERY. A FIRST RATE SERVICE FROM START TO FINISH.
30 listopada 2010
Opinia niezależna
All good, nothing bad
Product arrived two days after ordering and is exactly as ordered - would recommend to others.
30 listopada 2010
Opinia niezależna
Excellent
Arrived quickly and not damaged would use this site again
30 listopada 2010
Opinia niezależna
excellent
i ordered the product on wednesday night i received on friday morning even though it was 4/5 day delevery.
30 listopada 2010
Opinia niezależna
excellent service
This is the first time a company has kept me up to date with the delivery time and also very fast delivery would use this company again and recomend it to others.
29 listopada 2010
Opinia niezależna
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