I ordered a brand new W8 Scooter and it was delivered within a few days. I also bought a U Lock with it. Unfortunately the U lock got held up during shipping and I did not receive it in time. I really... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The scooter i purchased developed a fault, i scooter customer service went above and beyond for my request. One happy grandson, thank you from the bottom of my ❤️.
Bought my son an i9 scooter last Christmas. Six months later the battery failed completely. Got a replacement battery and one month later it failed also. Customer support helped the first time al... Zobacz więcej
The after sales experience was lovely, I previously got an scooter for my son which had some technical issue which was resolved my the customer care technical team. They provided excellent customer se... Zobacz więcej
Informacje dotyczące firmy
O iScooterGlobal.UK
Napisane przez firmę
Welcome to iScooter!
iScooter is committed to making personal transportation smarter, greener, and more accessible.
Driven by innovation, we tackle challenges like traffic congestion, urban stress, and environmental impact. Today, iScooter is trusted by riders in over 30 countries.
Our Promise To You✅
Napisane przez firmę
- To empower everyday riders with eco-friendly, tech-forward mobility—while inspiring a global shift toward cleaner cities and conscious living.
iScooter Shipping Promise🚛
UK Local Free Shipping
1-3 days fast delivery and free shipping on all products.
Dane kontaktowe
Unit 15, Union road Oldbury Birmingham, B69 3EX, West Midlands, Zjednoczone Królestwo
- +44 1888 785356
- support@iscooterglobal.co.uk
- www.iscooterglobal.co.uk
iScooter UK Sales🛴
3,6
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 74% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Smoke screen.
In reply to your generic email. I have already provided this. This response you have given is to give the impression to all that reads is that you are doing something about the issue. Truth is I’ve had no response back from your company at all after several emails. No one to speak with on the phone. It’s pretty poor that the only way to communicate with you is through Trustpilot. If you really valued your customers then you would reply to their emails. Joke of a service.
6 maja 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Avoid – faulty products and exhausting aftersales process
I purchased 2 scooters from iscooter - Both scooters I purchased developed serious faults after a very short period of normal use. One had a clearly snapped internal wire; the other showed signs of overheating and is now completely dead.
Despite providing clear photographic evidence, I was repeatedly pushed to supply videos and carry out further “testing”, as though it’s the customer’s responsibility to diagnose manufacturing faults. It isn’t. I am not a technician, nor should I have to keep jumping through hoops when the faults are obvious and the products are clearly not fit for purpose.
Under UK consumer law, goods should be of satisfactory quality and fit for use. These weren’t. Rather than dealing with the issue professionally and efficiently, the process became drawn out, frustrating, and unnecessarily confrontational.
If you value your time, your patience, or your consumer rights, I’d strongly suggest looking elsewhere.
6 maja 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Truly awful customer service
Truly awful customer service, ordered from here as was told delivery time 2-3days i even checked that this was still case for northern ireland, assured it was. this was not the case, over one week later, no scooter, no one answering the phones, waited for over 30mins at one point to no avail. Email were auto-answered. Quite literally do no want this product anymore as i dont want this company to get a penny from me, i will return for full refund when it eventually arrives.
5 maja 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Omg you guys have to try the iX7Pro…
Omg you guys have to try the iX7Pro scooter!! It's literally so much fun to ride and the speed is just insane. I'm obsessed withit!
1 maja 2026
Opinia niezależna
I recently placed an order with this…
I recently placed an order with this company & have taken money .....I've tried contacting them & email & have no delivery info poor service & out of pocket at moment
5 maja 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Hat alles super geklappt würde…
Hat alles super geklappt würde jederzeit wieder bestellen
4 maja 2026
Opinia niezależna
Very Bad experience
Email Ticket number
205-8988760-2997957
I am beyond disgusted with the "service" from iScooter. My scooter has been a paperweight since 4th April, and despite being under warranty, they have treated this like a joke..
I have now waited through two separate international shipments, and twice they have sent the exact same, incorrect part. I have sent photos, I have explained the issue, and yet they still managed to ship the same wrong item back-to-back. It is clear they don't even look at their own support tickets or check the boxes before they ship them.
The level of incompetence is staggering. I’ve been consistently ignored or given the run-around while waiting weeks for parts that don't even fit. I now have two useless pieces of metal and a broken scooter. Their warranty is worthless if they don’t have the brains to pick the right part off a shelf.
DO NOT buy from this company. They take your money quickly enough, but the moment something goes wrong, you are on your own. Absolute shambles.
.....
4 maja 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Awesome electric bike
Very happy with the U4 electric bicycle. the design is so convenient and it feels like a total steal for the price. great value for money if you ask me.
28 kwietnia 2026
Opinia niezależna
I am still waiting for the scooter I…
I am still waiting for the scooter I ordered the delilevery is disgusting tell me 1 day and then I look at it says three again terrible delilevery service
28 kwietnia 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Powerful and reliable!
The i8 electric scooter has been a lifesaver for my commute these past few weeks. It takes the city streets like a champ and the power delivery is super smooth. Really happy with how easy it is to handle.
20 kwietnia 2026
Opinia niezależna
DO NOT BUY FROM THIS COMPANY TAKE MONEY…
DO NOT BUY FROM THIS COMPANY TAKE MONEY AND DIDNT GET ANY CONFIRMATION EMAIL SENT 4 EMALS TO THEM NO REPLY AND CANT GET THROUGH TO THEM ON PHONE NUMBER
1 maja 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
This company is a scam I’m gonna sue…
This company is a scam I’m gonna sue them shitty scammers place order 2 times and my card get lock twice because of this shitty company I need wait for new card 8 days and can’t do anything with money avoid this shit company see you in court soon
29 kwietnia 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Good quality mobility scooter
Good quality mobility scooter. Smooth ride. Excellent battery. Easy to charge. Easy & straight forward to assemble. Great price compared to other's on the market. So all in all its definitely a 10 out of 10 for me
2 kwietnia 2026
Opinia niezależna
They have a good scooter,it’s only the…
They have a good scooter,it’s only the brakes squick a lot but I’m used to it that’s why I won’t change that ,but other customers might not like that ,just for info.
15 kwietnia 2026
Opinia niezależna
False advertising
I ordered an electric bike with a advertised 40-mile range but only achieved 11 miles. When I attempted to request a refund, it was denied. I am therefore left with a bike that does not meet my requirements.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
The scooter was delivered very quickly…
The scooter was delivered very quickly and exactly as described brilliant and brilliant company
3 kwietnia 2026
Opinia niezależna
Very bad company
Very bad company. Scam. No product from the company. Only 600euro payd. Ceep away. Dont by anything from iscooter. Scam scam scam
22 kwietnia 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
We are unable to locate your order. Perhaps you could leave your contact information and we will contact you and process it as soon as possible.
I have purchased a mobility scooter for…
I have purchased a mobility scooter for my disabled wife from this company, the scooter is still in the unopened box,
It is impossible to get any reply from them
I have emailed them 3 times and completed their returns request form, but nothing from them
Looking into the company
They have to business addresses and their phone number is bogus
I will be looking down the legal route now
Pathetic company
17 kwietnia 2026
Opinia niezależna
Odpowiedź od iScooterGlobal.UK
Dear Valued Customer, We have not received your email or answered your phone call. Perhaps you could leave your contact information, and we will contact you and handle the matter as soon as possible.
Der Scooter erfüllt den für mich…
Der Scooter erfüllt den für mich erforderlichen Zweck, er ist nicht zu schwer mit seinen 14 kg , ich kann diesen gut im PKW mitnehmen um ihn auf reisen zu nutzen . er hat 3 Geschwindigkeitsmodi, welche hilfreich sind , insbesondere, wenn man erstmalig damit fährt.
21 kwietnia 2026
Opinia niezależna
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