International Checkout 

Don't buy from anyone that teams up with international checkout. They will email you after putting a hold on your credit card asking for significantly more money than they advertised to get the product. As an extra bonus of dodgyness, they also make you agree that if something is on back order you cannot cancel your order or you agree for them to just send anything that isn't back ordered. I'm not sure that is even legal, at least not in Australia. In my case, they even said over the phone it was a mistake whilst still asking me for the extra money to get what I ordered. Avoid at all costs if you are shopping internationally.

This is what I sent to the company's owner
Hi - Could you please pass this message onto the owner of this business? I see there's something wrong with this business model of International Checkout because no one single person that I've dealt with has noted my concerns or put them into the customer's position to do the best for the customers.

I am very disappointed with your dealings so far as a new customer and regret I didn't read reviews carefully before choosing your service. The reasons being:

1. Immediately after I placed the order for the boots with Skis.com I sent an email to advise that the boots were the last pair and asked that they ask Skis.com to put them on hold as I didn't want to miss out.
2. I then sent a separate note on your website to advise this
3. At the time of advising I also checked on the Skis.com website and still saw the boots there
4. After waiting for a few days for the shipping fees to be re-calculated (only to find out it was only an extra $20), I also chatted with Eve and advised Rave that the boots were the last pair so please put them on hold as I didnt want to miss out

Despite my efforts and so many attempts to notify, the message did NOT seem to get across as I never heard back about it. All I heard back was an additional cost or the shipping cost was being recalculated.

And now I got the below message advising they are out of stock. Of course I knew this issue before you were too busy calculating $20 additional fee and forgetting about what the customer is really wanting.

I feel that because of your ineffective and inefficient process that it costs the customer a pair of wanted boots that she has been looking for so long to get.

I'm really concerned for your business model and will ensure to remind myself not to have any dealings with you again in the future.

J'ai passé commande chez Dr Martens US.
Au moment du paiement, j'ai choisi International Checkout pour un achat hors des États-Unis.
Après avoir dument complété le formulaire de paiement avec, entre autre, mes coordonnées bancaires (sauf le cryptogramme visuel, bizarrement), je clique sur valider ma commande et là International Checkout me renvoi vers une page blanche avec en haut à gauche une fenêtre indiquant "Site Malveillant".
Je n'ai, à ce jour, aucun numéro de commande, aucune trace de mon achat, aucune facture, rien, nada. Je ne suis même pas en mesure de savoir si ma commande a été valider et si l'argent va être débité de mon compte, le flou total.
Après avoir lu, trop tard, les avis négatifs sur ce site, je décide de faire opposition sur ma carte de crédit en croisant les doigts pour ne pas être prélevé.
Il s'agit là d'une grossière arnaque, phishing ou vulgaire escroquerie. Je ne comprends même pas pourquoi Dr. Martens est affilié à ce site. C'est une honte!
Si l'on ne peut même plus faire confiance à des sites officiels comme ceux là, je me demande ou je vais faire mes futures achats. En tout cas, c'est la première et dernière fois que cela m'arrive après des années d'achats par correspondance mais on ne m'y reprendra plus.

Order placed with Milly.com on 15th May and paid via international checkout. I paid for two items which were both in stock on the Milly website and for express shipping. I received an email yesterday (1st June) to say that one item not in stock and remaining item to be delivered today. As the two items in stock were an outfit I no longer wanted part of the order so attempted to make contact with International Checkout. They chat service was not available, the UK customer service line was closed (during office hours) and I have received no response to email sent either. In desperation I have contacted Milly direct who don't seem too bothered and just referred me back to International Checkout. I have not paid customs charges and have instructed DHL to return the parcel. I will not be happy if any charge is levied to my account and am unsure why reputable companies would want to use International Checkout as a trading partner? I will never again order anything from anyone who use this company. Total shambles and no communication. Order value was a lot of money too for a designer outfit. Shame on you Milly for using International Checkout.

Dr Martens online store offered international shipping through this company. Even though the items I ordered arrived without issues, a few days later I received a message from my credit card company alerting me of what seemed to be very strange purchase attempts on different websites in some european countries.

Warning, do not trust internationalcheckout.com with your credit card!

I was looking for a headphone.I searched online and found one, which suits to my needs. However, the product was sold by Rockit, which is based in USA. They provide international shipping via InternationalCheckout. Even though the reviews about InternationalCheckout are all bad in review website, I wanted to give a try since Rockit integrated their shipping method to their website. I ordered the product with really high shipping cost and waited for the arrival of my headphones. 9 days after my purchase they updated my order status and told me that they talked with Rockit and will receive the headphone soon. However I have waited additional 14 days to have a status update. In this period all they have said to me was they are in contact with Rokit and it is on the way. Since I have lived in USA for 2-3 years I know that domestic shipping is incredibly fast. One days I opened a ticket to ask for status and they replied me with someone elses name like "Keng Lee." ( my name is different ). I suspected and thought something is wrong. I contacted with Rokit and ask them for resolution. They told me that they must have received in 9 days and send me Fedex tracking code. I started to think that they are fraud. If they have received why they wouldn't ship to me and give wrong information.
If I hadn't contacted with Rokit, they wouldn't have realized that the package was lost.
CS Manager of InternationalCheckout sent me and email and told me that my headphone are lost and they are really sorry and gave me two options: refund or re-order.
I asked them to re-order but ship with high-priority shipping for free. I asked this because I have waited for product for 1 month and I don't want to wait for another 1 month. It was a change that I have given to redeem themselves.
However, they just said that they cannot give free high-priority shipping and refund all the money back.

From all my experience I can say that it was the most disappointing shopping experience that I have ever had. Beware from this company. Also, to their partners they are frivolous company. Don't be partners with them.

In addition to all of this, please check below the comments. There are a lot of fake reviews which tries to cover bad reviews.

Awful Service and Fraud.

Order: 1503376

I bought the item on 3th November, after read the reviews on the site, I’m confident my item should be arrived on 10 or 15 days.

Then used standard delivery USD 37 (NO cheap) and on the notes area write: Please be ensuring the item must be arriving on or before 21th November. (18 days) plenty time…

I placed the order via International Checkout and paid with American Express.

On 10th November International Checkout send me an e-mail inform the item arrive to the warehouse shortly.

That same day American Express inform my card has been hacked, from the area US – California.

14Th November International Checkout still not releases my order, and expect in 1 – 2days.

15th November they dispatch my order via DHL … after 13 days I been ordered.

Today is 18 days order the item and still is not with me.

The owner of Retro Planet contacted with me and offer refund if my order is late, I hope receive some compensation.

Retro Planet say they Feedback or customer review are genuine, I choose Retro Planet because whole reviews say about the fast delivery, Unfortunately not for me, or maybe wait more than 18 days is fast delivery? , I leave a note, PLEASE need on or before 21st. But they not matter.

International Checkout have awful customer service, they replied automatic, and not care what happen. Inclusive hacked Credit Card.

We forward all information about my purchase of Retro Planet and International Checkout about this fraud with my credit card, and they investigate why many customers of EUROPE their cards is hacked after use International Checkout,

There is another forum: ComplaintsBoard.com where appear the real customers Reviews.

After that, my experience is never ever trust on customer reviews of the page where you get the item; they only put the good ones. Blog, forums or pages as complaintBoards are the real experiences of customers.

Sure International checkout say, we not take responsibility about delays on customs or courier, unfortunately for International Checkout, DHL no have delays but International Checkout and Retro Planet took 13 days to decide dispatch my item

Jeg har handlet én gang hos firmaet. Fornuftig hjemmeside, dog lidt uoverskueligt - og ikke helt gennemtænkt.
Man ved i princippet ikke rigtigt hvem man bestiller hos.

Dertil skal det siges at bekræftelse fra InternationalCheckout.com og leverandøren af selve produktet fandt frem til mig indenfor få dage.
Jeg fik et pakkenummer tilsendt så pakken kunne spores hos UPS.