Interlinkexpress 

Waited in for a parcel then tracked it at the teatime to find out it had supposedly been delivered at 12.20 and signed for by no one who lives in my household (only myself and 2 year old home at the time), I rang interlink straightaway who informed me that agency driver John who delivered the parcel had finished for the day but would investigate the next day after a couple of days I rang back for an update to be told he wouldn't be in till the Tuesday which was a week since the parcel had been delivered. When I rang back I was told that he said he'd delivered it to the correct address how this can be so when I never received my parcel I'll never know and how he can remember when it was a week later baffles me this meant that a dispute form had to be put in by the sender of the parcel who because they said it had been delivered correctly didn't do either because after all this fobbing me off the 28 day limit had elapsed. So I don't have a refund or my parcel all because agency driver John couldn't deliver to a very easy to find address! Really puts me off ordering from places if they use these as delivery and feel forced to change to the pick up shop where at least you have more comeback.

I'm a small business owner and have been using DPD for a while now. However in January they lost one of ours parcels and over the course of 2 months there has been absolutely no attempt to find it from anyone including our own account manager. I've wasted at least 12 hours of my time on the phone to them trying to chase this up (not including the money it has cost in phone bills). I have rung about 22 times trying to get to the bottom of what happened and at last managed to get hold of claims who admitted it had been lost but now say because it wasn't reported within 2 weeks we will not be compensated. I understandably assumed it had reached its destination (australia) as they are after all a 'courier' company so didn't realise I needed to chase anything until it was too late. I will never be using this company again and I would advise anyone else to be extremely wary of them.

DPD Local couldn't manage to deliver my parcel even on the 2nd try, after returning it to the retailer's warehouse on the first try.

Brilliant company. Love the text messages letting me know of delivery times and options to leave in a safe place. Just can't fault it! Friendly drivers, helpful customer service.

used over a year and never had a problem. very discreet and very friendly delivery drivers

Diabolical, we were in but no one rang the bell (fully operational) Card through the door from DPD a parcel will be delivered next day. Out the next day when we had a delivery and an Interlink card said parcel was under car. Yes we have this parcel but did not know this was a delivery from DPD On the website it says Joan signed for the DPD parcel at 12.35,spoken to the only Joan in the road no idea about any parcel. Researched now and interlink are a part of DPD we didn't know that been trying to find missing parcel with Joan!!!!! We do have the parcel in question but the scenario is ridiculous

Wouldnt even give 1* didnt deliver at my address no knock anything.. flowers for today... picture not even my house u cant talk to anyone on phone... have to arrange to collect as dont trust. It has ruined occasion completely

Why, Why, Why can't I talk to a customer service rep regarding the package being delivered to the wrong address? This is so frustrating! I received a text message from DPD Local this morning, 13.02.17 stating my package will be delivered between 11:45 and 12:45. All good as I would be in. I get a text at 12:20 stating that I wasn't in and a redelivery would happened tomorrow?! I straight away called the number and all I get is 'I'm sorry you weren't in to receive the package. A redelivery will happen tomorrow'. You can't actually speak to a human to advise them what's happened. Looking at the picture they've uploaded it is definitely not my door. I've had to go online and change it to a local pickup address as why on Earth would I want you to redeliver to EXACTLY to the same incorrect address again tomorrow?? Awful shoddy service. And I will forward the Trustpilot link of reviews to the company that used you to show how crap you are!

Received a text saying they had tried to deliver but no one at home. I was of course. included was a nice photo of my security gates clearly taken from the drivers seat of the van. Aparently missed the big pedestrian access next to them. Failed to ring the intercom on the gate or ring me on the telephone. Obviously couldnt be arsed to get out of his nice warm van. Contacted the number given. They could not get an answer from the depot or driver. Told not worry they would deliver the next day. Explicity confirmed as it was a Saturday. Eventually got hold of the depot myself who spoke to the driver who would return at 16.30. No show of course. No answer friom the depot. Spoke to the contact centre who said they do not deliver saturdays so it will be Monday. So two days off work.Lied too and generally had the mick taken. I will never do business with a company which uses interlink ever again.

Interlink sent me a message that there was no one to receive my order, but they didnt even call the unit number! There are instructions given on parcel delivery information and the driver haven't paid any attention to it. They can't redeliver the parcel in the afternoon as well. As it was a birthday gift it was important to receive it on the date. Would recommend Monica Vinader to change their delivery company!

I have received 4 deliveries in the past few weeks, all via this company.
The information received via text and email about the times of deliveries has been perfect everytime and the deliveries arrived within the allocated time slots.

I've had 2 different drivers and both have been friendly rather than some dielivery companies where the driver just practically throws your parcel at you and stands looking impatient whilst you sign for it.

I can't fault them and hope future deliveries contine to be as punctual as the previous ones.

On 28 November Interlink collected a parcel for delivery to Australia and has never left the UK. I have filled in a claim form and now they wont pay. First of all they said they wanted invoices which I don't have. I have given them a photo of some of the items, given the places I bought them and replacement values. They have now said I shouldn't have sent personal items, i.e. I should have been a company. I have sent many parcels to Australia and the driver who collects them has never mentioned that he cant accept them. It also asked on the declaration if you are an individual or a company, so what does that mean? Interlink are using every excuse in the book not to pay. I have never ever had an issue like this with any other courier company. I am pursuing it, they cant say one thing and do another, its not right.

Delivered to the wrong house before I could get downstairs and correct it. If I hadn't have seen I might never have got my parcel. Very disappointed.

Waited in for delivery and was given a time from 14:38, no sign of delivery, checked status online and apparently I'd rescheduled delivery for five days later?? no I didn't, finally found a way to email their customer service and was told that I had asked for that date by email at 6pm (the parcel was supposed to be delivered at 2pm)? rescheduled again for the next day, emailed customer service the next day to check and was told that I had rescheduled again for the same day 5 days in the future and was told that I was the one who emailed even though I sent them the transcript from their customer service the day before. as it is now, no idea where I stand or when my parcel is going to be delivered, awful service....

Ordered vap equipment from vap town - paid £5 for next day delivery - waited 3 days no sign of parcel (despite being in) - husband emailed you, got a sarcastic email from someone called lindsey asking us what were we on about you had no parcel. Went bus a tracking nack to vape town who gave umber - tracked online said to be delivered monday 30th jan 2017 -My husband just looked online and it said you had tried to deliver and by proof took a screen shot of the door ----IT WAS OUR NEXT DOOR NEIGHBOURS DOOR NOT OURS!!!!! - for goodness sake we paid for next day delivery last thursday 26th Jan!!! - Now it sais your going to deliver to the same address - YES TO MY NEXT DOOR NEIGHBOUR WHO DOESNT SPEAK TO ME!!!! - for godssss sake!!! What are you going to do about this please!!!!

Interlink Express is hands down the worst courier company I have ever had the misfortune to have to deal with. I wish I could give them no stars but unfortunately it isn't an option.

I received an email to let me know the date and time my parcel would be arriving, but I was not at home that day. Someone else was in the house all day, so I did not think it would be a problem. When I arrived home the next day and looked for my parcel, it was not there, but according to the tracking feature on the website, the parcel had been delivered and signed for. I asked the person who had been at home all day if they knew anything about it, but they said nobody rang the doorbell or attempted to deliver a package.

When I raised the issue with both Interlink and the retailer, the retailer requested a copy of the signature from Interlink and sent it to me. Someone had attempted to forge my signature. I informed Interlink and the retailer that this was not my signature and that the driver had not attempted to deliver the parcel to the correct house. The house is not difficult to find. According to Interlink, the driver's GPS shows that he stopped in my street. All the house numbers are clearly marked, so it is not possible for any competent person to make a mistake.

A week later, I have about 20 emails from Interlink in my inbox, but still no information about where my parcel is or what they plan to do about it. Even though they have admitted in writing that the parcel was lost in their possession, they are being completely unhelpful. I feel like I'm being fobbed off by the Customer Services Team, and that they don't really care about resolving the problem. Every time I email them I get a reply from a different person, and none of them seem to be talking to each other or know what is going on. When I ask them specific questions, they either ignore me completely or I get some bland reply. One of them even suggested that I should place my order with the retailer again and then if the original parcel ever turns up I can send it back!

Judging by the number of different names on the emails I have received and the number of different people manning their Twitter account, Interlink seem to have to employ an army of people to deal with dissatisfied customers when things go wrong. I think their time and resources would be better spent employing reliable drivers who can actually read house numbers and ring doorbells.

I will never use this company again, and in future I will also avoid retailers who use this company. They are completely useless.

Got a text with tracking number and a link to follow the driver. As I was at work I rearranged for delivery the same day at a local shop. I was number 94 and had a time slot between 1500 and 1600 hours. No sign of delivery anywhere. Even though the shop is 2mins up the road. No update on the
tracking where the parcel is aswell. Not impressed at all. Why bother texting and emailing when you don't even deliver. Absolute crap.

Despite the supplier NOT passing on the detailed and necessary directions to our home, which happens too often with nearly all suppliers(!), ALEX used his initiative today to make sure that our delivery was made AND carried the rather large parcel indoors for us, THANK YOU.

I was overtaken on my bike near Bramley by a driver of one of their vans - there was a car coming towards him and he only just missed both me and the car. I have it on video.

Didn't go to work today and waited in all morning waiting for parcel to be delivered. Originally said between 11 and 12am, I then tracked on line to get rough indication as to exactly what time, at about 11.30 it said 15 minutes away. Checked again at 12 and message read that no one to sign for parcel and picture of some building which is not where I live, where card has been left. Driver couldn't be bothered as probably finishes at 12?
If I didn't really need it today then I wouldn't have paid £30 extra for Saturday delivery. Not impressed.
UPDATE:
Guess what, after checking online the stated they would deliver again today, Sunday, canceled arrangements and guess what, no delivery, no text and no email. Thanks Interlink, just spent £30 for non existent delivery and wasted the weekend by waiting indoors for delivery.