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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Forever having to cancel DD's from Interbacs from my elderly Mothers account. 2 more this weekend both for services not required. £195 for Tumble Dryer cover? This company needs to vet it's client ba... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Recently learned that Interbacs are a direct debit provider and work with lots of different businesses. I queried a payment from one of their customers and the level of support I received was phenomen... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Appalled to see Interbacs have taken nearly £500 off my 91 year old mother who has Alzeimers. So many new direct debits with different company names, all for things the poor woman doesn't need or have... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have been with Interbacs for three months. I must say, at this moment in time everything has been super easy and transparent. Wether you're a new business or not Interbacs can cater for all of... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi płatnicze

Informacje przekazane przez różne źródła zewnętrzne

Bacs approved solution supplier, Cloud & Server based Direct Debit Software solutions and services to suit all business needs. Interbacs help businesses manage their Direct Debit and Direct Credit transactions, ensuring timely and accurate collections.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

30 recenzji

5 gwiazdek
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3 gwiazdki
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1 gwiazdka

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Oceniono na 1 z 5

Someone contacted my 84 year old mother…

Someone contacted my 84 year old mother in-law regarding insurance for the underground pipes on her property , she told them she wasn't interested and basically had to hang up on them as they were being very persistent and it was upsetting her. about a week later she received a direct debit form from this company with her full address and bank details which I find most concerning as she didn't give the caller any details yet this was set up and the first payment of £29.99 has gone out of her bank today, we've spoken to the bank who have now cancelled the direct debit, she hasn't received any documents from the company who are supposedly offering the cover and when contacted by the bank they had never heard of her and knew straight away it would be something to do with this company , this whole experience has caused a lot of stress to my mother in-law and it certainly does seem they prey on the elderly , should hang there heads in shame

16 stycznia 2026
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Hi Mr. Morton, very sorry to hear you are having issues with one of our clients setting up direct debits for your Mother-in-law. I would be very keen to know more regarding this as it helps us to prevent reoccurrence by taking action with the client in question. Please rest assured that we fully investigate and resolve all concerns of this nature, as an FCA & BACS approved payment service provider we are committed to the consumer and ensuring this is reported, actioned and resolved satisfactorily. If you would like to discuss this with us, our contact number is 0161 667 0758. Kind regards, Derek.

Oceniono na 5 z 5

Extremely helpful

Contacted Interbacs regarding a suspect Direct Debit set up by another company. After explaining my concerns, Chris immediately cancelled the DD. Thank you for the speedy resolution.

22 lipca 2025
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks for your positive review Mr. McCann. Wonderful to hear that Chris was able to resolve the issue for you.

Oceniono na 5 z 5

Thank you Interbacs

I have to deal first hand with vulnerable individuals that have unwillingly signed up to policies they do not need. Great to see that Interbacs are getting it right. They listen, are extremely supportive and take the time to explain who they are, how they can help and what to do next. Keep up the hard work, it is appreciated.

17 lipca 2025
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thank you for taking the time to leave us a positive review Caroline, it's great to hear our customer service team were able to assist you in achieving satisfactory resolution.

Oceniono na 5 z 5

Caring & supportive experience

Recently learned that Interbacs are a direct debit provider and work with lots of different businesses. I queried a payment from one of their customers and the level of support I received was phenomenal. It’s a shame that some reviews don’t realise that they uphold the consumer protection more than anything. Keep up the good work guys

18 lipca 2025
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thank you for your review Jack. We really appreciate it. Whilst our customer service team are fantastic at communicating our devotion to consumer protection, we understand the frustrations involved and that we can be blamed in the confusion.

Oceniono na 1 z 5

Forever having to cancel DD's

Forever having to cancel DD's from Interbacs from my elderly Mothers account. 2 more this weekend both for services not required. £195 for Tumble Dryer cover?
This company needs to vet it's client base as every company they deal with seem to prey on vunerable old people.

21 czerwca 2025
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Hi Mr Linger, very sorry to hear you are having issues with one of our clients setting up direct debits for your Mother. We would be very interested to discuss this with you in more depth, if you would like to provide your contact information, I am happy to arrange a call for you? Please rest assured that we fully investigate and resolve concerns of this nature, as an FCA & BACS approved payment service provider we are committed to the consumer and ensuring this is reported, actioned and resolved satisfactorily. We will be happy and eager to support a resolution.

Oceniono na 1 z 5

Dementia Scammers

Once again I've had to cancel a DD with a company through Interbacs, it appears that everyone who uses this company prey on old people with Dementia

10 czerwca 2025
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Hi Andrew, we're very sorry to hear of your negative experience with one of our customers. It would appear that you maybe haven't reached out to the Interbacs team directly to resolve this, if you would like to provide your contact information, I am happy to arrange a call for you? Please rest assured that we fully investigate and resolve concerns of this nature, as an FCA & BACS approved payment service provider we are committed to the consumer and ensuring this is reported, actioned and resolved satisfactorily. We will be happy and eager to support a resolution.

Oceniono na 5 z 5

By far outstanding service!!

Where do I start was really hard to place our boiler company with a solid Direct debit provider & interbacs have been there to the rescue very thankful! To be onboarded with the best direct debit collections provider the team are professional, amazing, profusely thankful to Caesar for giving competitive pricing & opportunity to scale up business as no other direct debit provider offers close enough and Fikayomi made the process swift from start to finish has a wealth of experience in the industry & lastly Rafaela for her outstanding management with the account I'm looking forward to the new year to grow with interbacs have full confidence & definitely will be placing my other businesses with this outstanding team if your in need of a secure direct debit provider to save you money help you get quantum leap in your business! look no further interbacs has all your answers highly recommend by far the best, immeasurable service will be provided

H4L
Adam

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

A Problem solved.

Same as other 2 reviews Interbacs DD for £269.99 to Clear Water Drainage Cover for our elderly neighbour with Dementia. We have recently cancelled 3 Boiler Cover on her behalf DD for over £1,000 a year. 2 genuine companies one spam. Someone at your end not doing there job.
Just had an email to check my review but the 2 DD have Interbacs Re Drainage Protection and another Interbacs 3 for £269.99. Not sure if there is another interbacs that does DD,
I have changed my review after the support I have received from Chris Hughes at Interbac. Refunds have been received from all companies involve, and I now realise my troubles were not of Interbacs making. Thanks Chris. John

5 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great Provider

Since using Interbacs we have been able to process payments with ease and have a great team to reach out to when any questions are needing replies.

The pricing is competative and pay outs are fast.

I would highly recommend Interbacs

3 maja 2024
Opinia niezależna
Oceniono na 5 z 5

1) Promises. 2) ACTUALLY DELIVERS!

An all-too-rare example, in the modern world, of a company who says that they will do something... ... and then actually does it.

I think the thing that impressed me most was the immediacy of the attention we received once we were recognised as a serious potential customer. Within hours we were having virtual meetings with sales, technical, integration and commercial teams. This was VERY impressive. And this attentiveness did not stop once we had signed up. Throughout the early, mid and late on-boarding process whenever we had a query or spotted a potential issue, it was resolved, usually in minutes.

This seems like a company who get a lot of things absolutely right.

1 grudnia 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thank you very much for your positive feedback. We're delighted to hear that we exceeded your expectations both in our customer service efforts and our expertise in the area. We value your trust and are committed to maintaining this level of excellence always. Thanks again for choosing Interbacs!

Oceniono na 5 z 5

An exceptional and professional environment

An exceptional environment in which to work and invest one's professional time, alongside a cohort of adept professionals and compassionate individuals.

I have been an employee at Interbacs Ltd for nearly six years, consistently invigorated by the unwavering commitment they demonstrate towards their clientele and staff. The management team consistently acknowledges employee accomplishments, fostering an environment that encourages growth and achievement. The bedrock of our corporate culture is teamwork and mutual support, ensuring a sense of assurance and security as one navigates their career trajectory. I hold great respect for the ethical and professional approach that informs every facet of our business operations.

Interbacs' authenticity and unwavering dedication to both its workforce and business triumphs are laudable. The company adeptly formulates effective strategies, keeping its staff and customers content through the provision of highly proficient services. I take immense pride in being a member of this team.

17 sierpnia 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks so much for your review. You will be sorely missed! Good luck with your career progression in the big smoke !

Oceniono na 5 z 5

Approaching the one-year mark with this…

Approaching the one-year mark with this payment processor, I'm thoroughly impressed by their services. Choosing them was a brilliant move for our business. The user portal is a breeze, simplifying payment management.

Their customer support is outstanding, promptly addressing technical queries. I trust them completely for smooth and secure payment processing, freeing me to focus on business matters.

Partnering with them has truly elevated our operations. In short, I'm thrilled with this payment processor.

8 sierpnia 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks for the review. We do strive to understand our clients' businesses and the people behind it so that we can offer them the most effective and customised solution and services to help them grow. Thanks for your feedback. Interbacs

Oceniono na 5 z 5

Cooperative Company in difficult circumstances

I contacted Interbacs as they were the credit services company used by a scam company to elicit payment from my elderly mother (much n the similar circumstances top the eearlier review on this thread form July last year). Interbacs were very helpful in giving me advcie and help, for which I am grateful.

24 lipca 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks for your kind review. Interbacs always will signpost our clients' customers for all the right channels to address their concerns. We always endeavour to help people to protect their own consumer rights under the direct debit guarantee. Interbacs also relate any of these feedbacks onto the risk management department as well as the businesses we are dealing with directly. We are pleased that you are happy with the advice we have given you and you can always contact Interbacs if any payment was facilitated by Interbacs. Regards, Interbacs Customer Service Team

Oceniono na 5 z 5

An absolutely fabulous company

An absolutely fabulous company. From our initial meetings with Ceasar and our continued support from our account manager, Chris, and technical support from Fane, our business is getting better every day. Anybody looking for automated regular payments should use Interbacs. They are a great team.

20 czerwca 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks Mark for your kind words. We do strive to offer the most effective and customised solution to support our clients' growth. We appreciate your feedback. Interbacs

Oceniono na 5 z 5

3 month review

We have been with Interbacs for three months. I must say, at this moment in time everything has been super easy and transparent. Wether you're a new business or not Interbacs can cater for all of your needs.

Customer service team is outstanding too! Special shout out to Rafaela who has been with us every step of the way.

I look forward to growing my business in partnership[p alongside Interbacs for the foreseeable.

23 maja 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks Ben for your kind review. We are glad that we can offer you the effective and customised solution to help your business grow. We look forward to supporting you continuousely in the future. Interbacs

Oceniono na 5 z 5

Excellent Service form a great business…

I have been using Interbacs for over a year now. Really great service.

A well managed business with great support. They were particularly brilliant with a complex API integration we needed as a business.

They are always available when you need them and quick to respond to queries.

I have been very happy with their approach to helping my business grow.

Please keep up the good work.

17 maja 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks so much Nick. It has been a great experience working with your business. Your team has been very professional throughout our experience with you. We look forward to continuing our working relationship for many years! Interbacs

Oceniono na 5 z 5

Fantastic service

Fantastic service, friendly and helpful team would recommend for anyone needing direct debit service/software

8 maja 2023
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Thanks so much for your recognition and recommendation ! Interbacs

Oceniono na 5 z 5

extremely helpful and knowledgeable

Chris was very helpful dealing with the money deducted from my elderly auntie's bank account. Interbacs are purely the intermediary and not the low life scammers that use Interbacs as a method of defrauding the vulnerable. It would be unfair to blame Interbacs. They seem very knowledgeable and i have reassurance that the money 'stolen' from my aunt can be returned, and even how to report it, to hopefully stop this happening to others.

15 listopada 2021
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Joanne, Thanks for your kind review. It is too often we get lumped with the business clients who might missell or not having been above board with their practices. We, as a company, do suffer on a bigger scale if the scammers did set fradulent transactions up on consumers accounts as we ultimately underwrite that risk. For the precise reason we have layers over layers of procedures to protect Interbacs and the consumers from such risk. Thank you once again for your kind review. We are glad we could offer the guidence and protection. Interbacs

Oceniono na 1 z 5

Appalled to see Interbacs have taken…

Appalled to see Interbacs have taken nearly £500 off my 91 year old mother who has Alzeimers. So many new direct debits with different company names, all for things the poor woman doesn't need or have. All stopped with the bank but unfortunately the money has been lost. Should be ashamed

5 lipca 2021
Opinia niezależna
Logo Interbacs

Odpowiedź od Interbacs

Many thanks for advising Interbacs of the situation. Please can I ask you to call our Customer Care team on the main office number and we will be able to help you to resolve the situation once we have a better understanding of the companies in question. We would firstly need to understand who these companies are and we will do our best to provide help and support and give guidance to next steps and a resolve. Interbacs is a Bacs Approved Bureau, we provide many companies with Direct Debit Services and those companies collect on behalf of their customers. Interbacs have not directly taken the debits for your Mother we are simply a sponsor onto the Direct Debit scheme for many companies across all sectors. We have been trading for over 17 years and work with many companies, our underwriting process is stringent when onboarding Clients and we adhere to Bacs rules and FCA guidance at all times. Please contact our team as soon as possible.

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