Integra Insurance Solutions Ltd. Recenzje 

789
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

★★★★★ Reliable, honest and stress‑free I was worried my claim for a lost ring would be difficult and slow, but Integra Insurance handled everything perfectly from start to finish. They accepted a... Zobacz więcej

Oceniono na 5 z 5

From ringing to place my claim I found the person I dealt with, extremely polite and helpful. My claim was settled quickly without fuss or complications. Nothing negative to say about my experience w... Zobacz więcej

Oceniono na 5 z 5

The experience from start to finish has been seamless. The online claims process was straightforward and easy to use, making it simple to submit my insurance claim. The follow-up contact via both emai... Zobacz więcej

Oceniono na 2 z 5

Very slow and unhelpful to respond. The stress was awful. No customer service at all.. Complained formally and have heard nothing. Told my case was closed but no one has discussed the complaint.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja ubezpieczeniowa

Napisane przez firmę

We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

789 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(789)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 156

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

Claim settled.

2 października 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Graham,

Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.

Regards,

Annie

Oceniono na 4 z 5

Found this company to be very efficient…

Found this company to be very efficient when dealing with our claim. The whole process was clear and concise. Actual spoke to real people which was very helpful, clear advice and very prompt with dealing with the claim

5 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Craig,

Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.

Regards,

Nick

Oceniono na 5 z 5

Underground Pipe claim

Had a problem with an underground sewer pipe.
Repair company (Auger)appointed by Integra within hours of my initial contact.
Auger surveyor came and agreed valid claim. The repair completed efficiently with impressive skill.
No fuss, just solid 100% customer service from all parties.
A Very satisfied customer

3 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi John,

Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.

Regards,

Grace

Oceniono na 5 z 5

All the people I spoke to treated me…

All the people I spoke to treated me with respect even though I am almost computer illiterate it took me a week to send the invoice but they were very helpful and patience was needed which they were Thankyou from an 82 year old

22 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Mary,

Thank you for your lovely review. We will be sure to pass on your comments to the claims team.

Regards,

Tom

Oceniono na 4 z 5

Transparent efficient service

Transparent efficient service. Work done to a good standard

10 grudnia 2024
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Steph,

Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.

Regards,

Chris

Oceniono na 4 z 5

Good on the whole

Good on the whole. But need chasing up to get a response to the claim.

19 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Judith,

We are sorry you felt that we didn’t respond to you as quickly as you expected, we understand this can be frustrating.

All claims and queries are dealt with as soon as possible however improvements can always be made and we will ensure that your review is shared with the team. We trust this matter has been resolved for you now, if not please give the claims team a call on 01274 700 810 with your claims reference number and we will look into it for you.

Regards,

Liam

Oceniono na 5 z 5

Excellent service

What a fantastic ,quick and professional experience, from day of putting in my claim to getting my new iPad 9 days ,no fuss no inconvenience, just 10/10 experience, thank you

5 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Vanessa,

Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.

Regards,

Chris

Oceniono na 3 z 5

Slow process

We were not informed until after trying to obtain 3 quotes that Integra had recommended contractors. This slowed the process down. We made our original claim in mid-June and the work was finally undertaken in mid-September.
The process is still not complete as we feel the product installed is not correct.

15 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Jo

Thank you for leaving a review for Integra.

We are really sorry to hear that you have not received a solution to your problem. We aim to meet the needs of all our customers and would like to look into this issue. Please contact us at customer.experience@integra-ins.co.uk quoting your claims reference number.

Regards,

Tanya

Oceniono na 5 z 5

Brilliant no hassle

Brilliant no hassle, never made a claim before, sent my claim and within the specified 5 working days I was reimbursed. Definitely recommend.

17 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Beverley,

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Regards,

Nick

Oceniono na 3 z 5

Not a positive experience

Three stars is being generous.
Not a positive experience. Throughout our claim we have had to chase Integra & especially their assessors, Mayday, for updates, (having to phone Mayday quite a few times saying we've emailed them as requested to upload proof, however, they dont look at their inbox unless prompted!)
There had been little feedback from either party on progess.
Although it has had a positive outcome we'll avoid this company as underwriters going forward.

15 sierpnia 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Robert,

Thank you for your detailed review in relation to your claim.

We would welcome the opportunity to investigate this further. If you have not already made the claims team aware of your concerns, please get in touch on 01274 700810, with your claim reference number. You may also register a complaint with us by completing our complaint form on our website www.integra-ins.co.uk/contact-us/complaints.

Regards,

Tom

Oceniono na 4 z 5

My claim was a little slow to process…

My claim was a little slow to process but all done simply and easily to a successful resolution

8 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Peter,

Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.

Regards,

Junayd

Oceniono na 5 z 5

A quick response was helpfulful

The quick response was really helpful. The loss adjuster was very clear and informative. The claim was settled sooner than expected.

21 sierpnia 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Paul,

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Regards,

Annie

Oceniono na 5 z 5

wow wow wow 5 days from ringing the…

wow wow wow 5 days from ringing the claims dep
and i have my claim excepted. Was a silly accidental damage with my rather large tv. first time i have claimed was not sure what to do but this company integra are first class

4 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Jason,

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.

Regards,

Grace

Oceniono na 5 z 5

Integra insurance have sorted my issue…

Integra insurance have sorted my issue with the main water supply to my property. They have been brilliant from start to finish listening to me handling the job follow up up to a high standard and complete satisfaction. Thank you very much for all stuff from admin team to labour I would highly recommend Integra.

21 sierpnia 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Zak,

Thank you for your lovely review. We will be sure to pass on your comments to the claims team.

Regards,

Tom

Oceniono na 5 z 5

Friendly and efficient

This has been the insurance claim with the least hassle I have ever made - although not made many. Friendly, straightforward and efficient.

1 września 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Roy,

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Regards,

Liam

Oceniono na 4 z 5

HEARING AID CLAIM

Straightforward process had to download an email to their site to surport my claim but otherwise no complaints.

1 sierpnia 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Steve,

Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.

Regards,

Nick

Oceniono na 5 z 5

Easy to submit claim and estimates

Easy to submit claim and estimates. Got regular e-mails to let me know what stage the claim was at. Despite not speaking to any person there was a telephone number on each of the e-mails that I could call to speak to staff if I wished.
Whan claim was approved the money was in my bank account very soon after.

26 sierpnia 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Allan,

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Regards,

Junayd

Oceniono na 5 z 5

Good experience

Although took a long time to sort due to the nature of the claim the service through out was efficient and very pleasant personal. Particularly the decoration at the end was to a high standard and nothing too much trouble.

2 lipca 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi John,

Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.

Regards,

Phil

Oceniono na 1 z 5

Waste of time ,got told was getting…

Waste of time ,got told was getting paid out early last week still waiting ,was on holiday a month ago and house flood from leaking toilet ,lost ever thing in living room etc ,still sat on deck chairs no flooring or any thing, that Mayfield or what ever u call it a joke to ,

24 lipca 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Wayne

Thank you for your detailed review in relation to your claim.

We would welcome the opportunity to investigate this further. If you have not already made the claims team aware of your concerns, please get in touch on 01274 700810, with your claim reference number. You may also register a complaint with us by completing our complaint form on our website www.integra-ins.co.uk/contact-us/complaints.

Regards,

Liam

Oceniono na 4 z 5

Good service

I had an unexpected leak from an upstairs water pipe which brought down part of my kitchen ceiling. I contacted Integra to explain what had happened. I received a full explanation of what to expect and the process to restore my house to its original condition. The assessor came out within a few days following the repair of my leak. The process from then on went relatively smoothly apart from a hitch with the company sent to remove the sodden plaster from my walls, which was out of Integra’s control. I was kept informed of the next steps throughout the process. The only reason I dropped a star was because of the length of time it took to receive payment to cover the cost of repairs (plastering and redecorating). Otherwise I’ve been happy with the level of service received.

26 sierpnia 2025
Opinia niezależna
Logo Integra Insurance Solutions Ltd.

Odpowiedź od Integra Insurance Solutions Ltd.

Hi Maria,

We are sorry you felt that we didn’t issue payment to you as quickly as you expected, we understand this can be frustrating.

All claims and queries are dealt with as soon as possible however improvements can always be made and we will ensure that your review is shared with the team. We trust this matter has been resolved for you now, if not please give the claims team a call on 01274 700 810 with your claims reference number and we will look into it for you.

Regards,

Junayd

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