★★★★★ Reliable, honest and stress‑free I was worried my claim for a lost ring would be difficult and slow, but Integra Insurance handled everything perfectly from start to finish. They accepted a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From ringing to place my claim I found the person I dealt with, extremely polite and helpful. My claim was settled quickly without fuss or complications. Nothing negative to say about my experience w... Zobacz więcej
The experience from start to finish has been seamless. The online claims process was straightforward and easy to use, making it simple to submit my insurance claim. The follow-up contact via both emai... Zobacz więcej
Very slow and unhelpful to respond. The stress was awful. No customer service at all.. Complained formally and have heard nothing. Told my case was closed but no one has discussed the complaint.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.
Dane kontaktowe
Suite 2B, West Village, 114 Wellington Street, , LS1 1BA, Leeds, Zjednoczone Królestwo
- 01274 700 800
- service@integra-ins.co.uk
- www.integra-ins.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Odpowiedź od Integra Insurance Solutions Ltd.
Found this company to be very efficient…
Found this company to be very efficient when dealing with our claim. The whole process was clear and concise. Actual spoke to real people which was very helpful, clear advice and very prompt with dealing with the claim

Odpowiedź od Integra Insurance Solutions Ltd.
Underground Pipe claim
Had a problem with an underground sewer pipe.
Repair company (Auger)appointed by Integra within hours of my initial contact.
Auger surveyor came and agreed valid claim. The repair completed efficiently with impressive skill.
No fuss, just solid 100% customer service from all parties.
A Very satisfied customer

Odpowiedź od Integra Insurance Solutions Ltd.
All the people I spoke to treated me…
All the people I spoke to treated me with respect even though I am almost computer illiterate it took me a week to send the invoice but they were very helpful and patience was needed which they were Thankyou from an 82 year old

Odpowiedź od Integra Insurance Solutions Ltd.
Transparent efficient service
Transparent efficient service. Work done to a good standard

Odpowiedź od Integra Insurance Solutions Ltd.
Good on the whole
Good on the whole. But need chasing up to get a response to the claim.

Odpowiedź od Integra Insurance Solutions Ltd.
Excellent service
What a fantastic ,quick and professional experience, from day of putting in my claim to getting my new iPad 9 days ,no fuss no inconvenience, just 10/10 experience, thank you

Odpowiedź od Integra Insurance Solutions Ltd.
Slow process
We were not informed until after trying to obtain 3 quotes that Integra had recommended contractors. This slowed the process down. We made our original claim in mid-June and the work was finally undertaken in mid-September.
The process is still not complete as we feel the product installed is not correct.

Odpowiedź od Integra Insurance Solutions Ltd.
Brilliant no hassle
Brilliant no hassle, never made a claim before, sent my claim and within the specified 5 working days I was reimbursed. Definitely recommend.

Odpowiedź od Integra Insurance Solutions Ltd.
Not a positive experience
Three stars is being generous.
Not a positive experience. Throughout our claim we have had to chase Integra & especially their assessors, Mayday, for updates, (having to phone Mayday quite a few times saying we've emailed them as requested to upload proof, however, they dont look at their inbox unless prompted!)
There had been little feedback from either party on progess.
Although it has had a positive outcome we'll avoid this company as underwriters going forward.

Odpowiedź od Integra Insurance Solutions Ltd.
My claim was a little slow to process…
My claim was a little slow to process but all done simply and easily to a successful resolution

Odpowiedź od Integra Insurance Solutions Ltd.
A quick response was helpfulful
The quick response was really helpful. The loss adjuster was very clear and informative. The claim was settled sooner than expected.

Odpowiedź od Integra Insurance Solutions Ltd.
wow wow wow 5 days from ringing the…
wow wow wow 5 days from ringing the claims dep
and i have my claim excepted. Was a silly accidental damage with my rather large tv. first time i have claimed was not sure what to do but this company integra are first class

Odpowiedź od Integra Insurance Solutions Ltd.
Integra insurance have sorted my issue…
Integra insurance have sorted my issue with the main water supply to my property. They have been brilliant from start to finish listening to me handling the job follow up up to a high standard and complete satisfaction. Thank you very much for all stuff from admin team to labour I would highly recommend Integra.

Odpowiedź od Integra Insurance Solutions Ltd.
Friendly and efficient
This has been the insurance claim with the least hassle I have ever made - although not made many. Friendly, straightforward and efficient.

Odpowiedź od Integra Insurance Solutions Ltd.
HEARING AID CLAIM
Straightforward process had to download an email to their site to surport my claim but otherwise no complaints.

Odpowiedź od Integra Insurance Solutions Ltd.
Easy to submit claim and estimates
Easy to submit claim and estimates. Got regular e-mails to let me know what stage the claim was at. Despite not speaking to any person there was a telephone number on each of the e-mails that I could call to speak to staff if I wished.
Whan claim was approved the money was in my bank account very soon after.

Odpowiedź od Integra Insurance Solutions Ltd.
Good experience
Although took a long time to sort due to the nature of the claim the service through out was efficient and very pleasant personal. Particularly the decoration at the end was to a high standard and nothing too much trouble.

Odpowiedź od Integra Insurance Solutions Ltd.
Waste of time ,got told was getting…
Waste of time ,got told was getting paid out early last week still waiting ,was on holiday a month ago and house flood from leaking toilet ,lost ever thing in living room etc ,still sat on deck chairs no flooring or any thing, that Mayfield or what ever u call it a joke to ,

Odpowiedź od Integra Insurance Solutions Ltd.
Good service
I had an unexpected leak from an upstairs water pipe which brought down part of my kitchen ceiling. I contacted Integra to explain what had happened. I received a full explanation of what to expect and the process to restore my house to its original condition. The assessor came out within a few days following the repair of my leak. The process from then on went relatively smoothly apart from a hitch with the company sent to remove the sodden plaster from my walls, which was out of Integra’s control. I was kept informed of the next steps throughout the process. The only reason I dropped a star was because of the length of time it took to receive payment to cover the cost of repairs (plastering and redecorating). Otherwise I’ve been happy with the level of service received.

Odpowiedź od Integra Insurance Solutions Ltd.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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