I bought an amazing mattress from Imperial bamboo, After long day of work it relieved my back pain on the lower back, It helped me with my neck pain as well, very good customer service from the team.... Zobacz więcej
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Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... Zobacz więcej
The whole process was great. the website is easy to navigate and informative. All the information provided has really helped me to make a decision to give Imperial Bamboo a try. My son absolutely lov... Zobacz więcej
I couldn't be happier with your products, sheets pillow cases and the towels. Taking a shower, drying off with my Christy towel then sliding between my bamboo linen sheets is amazing. I didn't know wh... Zobacz więcej
4,8
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193 recenzji
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Inni użytkownicy przeglądali również
Excellent Customer Service from Daniela…
Excellent Customer Service from Daniela in Westfield shopping centre. I bought two bamboo orthopedic pillows, I came back to buy two more because they were so good and super soft, I'm going to buy the mattress very soon.
2 lutego 2024
Opinia niezależna
Good product
Good product, great service. I still enjoy the orthopedic pillow.
31 stycznia 2024
Opinia niezależna
Excellent customer service very happy…
Excellent customer service very happy with my mattress and pillows they are very comfortable the best mattress i have ever had and the pillows are wonderful too very comfortable
30 stycznia 2024
Opinia niezależna
The most comfortable mattress in the…
The most comfortable mattress in the whole wide world. I look forward to crawling into my bed every night. These are great, wow these are really nice sheets. I am happy & my partner is happy with the mattress
29 stycznia 2024
Opinia niezależna
I couldn't be happier with your…
I couldn't be happier with your products, sheets pillow cases and the towels. Taking a shower, drying off with my Christy towel then sliding between my bamboo linen sheets is amazing. I didn't know what I was missing, it's like day and night how well I sleep now. I almost feel sorry for people sleeping on other sheets.
25 stycznia 2024
Opinia niezależna
Their staff is not only friendly but…
Their staff is not only friendly but also highly skilled and pricing is fair and transparent definitely value for money. Recommended!!
24 stycznia 2024
Opinia niezależna
I was completely impressed with their…
I was completely impressed with their profesionalism and customer service.
23 stycznia 2024
Opinia niezależna
Imperial bamboo products quality is…
Imperial bamboo products quality is consistently outstanding, exceeding my expectations everytime
20 stycznia 2024
Opinia niezależna
Great customer service
Great customer service. The mattress is really good for me and my partner was suffering from our old mattress it was too soft. Imperial bamboo feels so good. I was customized the mattress also to our eu bed as it was no standard UK size. All service was smooth.
19 stycznia 2024
Opinia niezależna
Great company
Great company! Good service. I was walking in Westfield then I saw the pillow made from bamboo and was thinking of having a touch. In the end decided to buy the mattress. It was my best black Friday purchase the mattress feels the same as I need as I got back problem. The pillows are cooling. Thank you imperial bamboo. I will definitely recommend it to all my relatives.
18 stycznia 2024
Opinia niezależna
Horrible customer service and terrible…
Horrible customer service and terrible product.
I purchased a mattress from them 6 months ago and was told there is a 10 year warranty with free exchanges if anything is wrong with the product.
My mattress started to dip after 6 weeks and continued to get worse. I reached out to them with no answer for months. Finally, when I got through 3 months later, I was told I had to pay 650 to exchange the mattress.
There was no apology and no concern for the customer. They could barely reply back coherently.
17 stycznia 2024
Opinia niezależna
Odpowiedź od www.imperialbamboo.co.uk
Dear Petra,
We are truly sorry to hear about your experience and the inconvenience you have faced. This is not the level of service we wish to provide, and we sincerely apologise if you felt your concerns were not handled properly.
Please note that any delivery or collection charges are set by the courier company, not by us. These fees cover the collection of the mattress from your home and the delivery of a replacement. We understand this can be frustrating, and we are doing our best to make the process as smooth and fair as possible.
If you could kindly contact us directly at [your contact email/phone] with your order details, we will be happy to review your case carefully and assist you with the exchange.
Thank you for bringing this matter to our attention. We are committed to doing our best to help and to improve both our service and communication.
Warm regards,
Imperial Bamboo
I just bought a pillow and its amazing…
I just bought a pillow and its amazing and allows me to sleep so well.
I love the product and really recommend it !!!
21 grudnia 2023
Opinia niezależna
Excellent customer service very happy…
Excellent customer service very happy with my mattress and pillows they are very comfortable the best matress ive ever had and tghe pillows are wonderful too very comfortable.
15 grudnia 2023
Opinia niezależna
Loving the products being menopausal…
Loving the products being menopausal the bamboo bedlinen and mattress keeps me cool in the summer and warm in winter also Orthopedic products pillows etc keeps me supported no more pain in knees /side and back.
5 grudnia 2023
Opinia niezależna
I recommend all their products.
25 października 2023
Opinia niezależna
I've been struggling to find the…
I've been struggling to find the perfect pillow for me. It was always too firm or too soft, or it turned out to be too lumpy. That was until I found Imperial Bamboo, an amazing shop with high quallity products and an excellent service.
They will help you find a pillow that suits you better and help you with back and neck problems I went to Westfield wCity, to find a good matress due to my back issues. Thanks to Tsahi and Nadir, for the great assistance and great deal. Thanks to the delivery driver Nourdinne very punctual and professional and helpful.
5 grudnia 2023
Opinia niezależna
Pillows and mattress was amazing!
Pillows and mattress was amazing!! Best sleep I’ve had in ages. Recommended to all my friends. Definitely worth purchasing!
19 października 2023
Opinia niezależna
Just bought a pillow from Imperial…
Just bought a pillow from Imperial Bamboo few days ago. Most comfortable pillow I’ve slept with, literally took 2 nights of sleep to help my neck pain ease and Its a very cool relaxing pillow.
Highly recommend their products. 10/10 would definitely buy from them again
4 grudnia 2023
Opinia niezależna
Terrible company terrible product…
Terrible company terrible product terrible customer service my wife bought 4 of these pillows at the ideal home exhibition they are like sleeping on small hard lumps of foam the most uncomfortable pillows we have ever used,we have tried contacting the company and they don’t even bother to respond take your money and run ?/update after response these as stated were brought at a show and were nothing like the pillows we tried the response just shows the level of customer service you can expect from this company
15 grudnia 2023
Opinia niezależna
Odpowiedź od www.imperialbamboo.co.uk
Hi,
We apologise for your issue .The customer chose the pillows as he want ,we have 5 model of pillow, and we give a trying in the shop to every customer before they purchase .
In the Ideal Home Show was a single bed with all pillows to try.
These pillows are high seller each day ,if your pillows are unused, you can change them .
The product can not be returned after use as they can not be reselling, we keep the hygienic reasons in all our products as a fair sell with all our customers.
If you read on the pillow package it mantion Shredder memory foam .
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