IMO Car Wash - Letchworth Recenzje 41

Wynik TrustScore: 4 na 5

3,9

Norton Way North, SG6 1BY Letchworth Garden City, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I always use IMO Car Wash for my routine cleans. The automated conveyor system is incredibly fast, usually getting me in and out in under five minutes. I really appreciate the staff who do the initial... Zobacz więcej

Oceniono na 4 z 5

I am editing and scoring high due to the fact their customer service got back to me immediately and offered me a full refund for the poor service. I really appreciate the gesture and they took o... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I had the Rain Guard option. Exterior bodywork was cleaned reasonably well but my alloy wheels didn't get cleaned properly. I had to finish them off myself at home. The Operative didn't apply the "enh... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Effective automatic car wash that provides an overall good clean but obviously doesn’t get into all areas of the car unless you pay for a valet service. I’ve never yet had a problem with my SUV goin... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Myjnia samochodowa

Napisane przez firmę

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Dane kontaktowe

  • Norton Way North, SG6 1BY, Letchworth Garden City, Zjednoczone Królestwo

3,9

Dobra

Wynik TrustScore: 4 na 5

41 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Quick, reliable, and great value!

I always use IMO Car Wash for my routine cleans. The automated conveyor system is incredibly fast, usually getting me in and out in under five minutes. I really appreciate the staff who do the initial manual pre-wash spray, as it helps shift the heavy dirt before the brushes start. It is affordable, highly convenient, and leaves the car looking great. The automated dryers can occasionally leave a few tiny water spots, but for the price and speed, you cannot beat it. Highly recommended for a hassle-free wash!

20 maja 2026
Oceniono na 3 z 5

Dirty Windscreen and Limescale Dried Water

My windscreen was still very dirty after my wash and the water left on my car dried and left a dry residue, like limescale.

10 maja 2026
Logo IMO Car Wash - Letchworth

Odpowiedź od IMO Car Wash - Letchworth

Kelly,

We appreciate your feedback and regret that your windscreen remained dirty and your car had residue. We'll look into our cleaning process to improve it.

IMO Car Wash

Oceniono na 1 z 5

We took a triple foam program and the…

We took a triple foam program and the wash was very quick and didn’t clean the top or back of the car. When we complained we were told there is only one colour foam, the triple colour foam no longer is available. The gentleman did offer to wipe over where there was still dirt but this was only done on a small area.

2 maja 2026
Oceniono na 2 z 5

Alloy Wheels Not Cleaned Properly

I had the Rain Guard option. Exterior bodywork was cleaned reasonably well but my alloy wheels didn't get cleaned properly. I had to finish them off myself at home. The Operative didn't apply the "enhanced foamer cleaner" in the pre wash area for the "Alloy Spa". They just jet washed them. I definitely didn't get the service I'd pre-paid for.

24 kwietnia 2026
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Odpowiedź od IMO Car Wash - Letchworth

Nick Rayner,

We appreciate you bringing this to our attention. We're sorry the Diamond Wax service did not meet expectations, especially regarding the alloy wheel cleaning. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Oceniono na 4 z 5

Wash was ok

Wash was ok, thought I could have ceramic xtr wash and rain guard together but I couldn't, it was one or the other, and when you get to the end of the automatic system there's meant to be a green light to tell you drive off, and I didn't get that, so I drove off when the car to a standstill.

10 kwietnia 2026
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Odpowiedź od IMO Car Wash - Letchworth

Martin,

We appreciate your feedback. We're sorry the wash options were unclear and that the green light didn't activate. We'll review the system to prevent this in the future. Thank you for bringing this to our attention.

IMO Car Wash

Oceniono na 5 z 5
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Odpowiedź od IMO Car Wash - Letchworth

customer,

We appreciate you sharing; we are so glad to hear that our service was quick and efficient for you. Thank you for your feedback.

IMO Car Wash

Oceniono na 5 z 5

Very nice guys very helpful

Polite helpful and a great service

29 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

Christine Littlewood,

We appreciate your kind words! We're so glad you found our service great, and our team polite and helpful; it means a lot to us!

IMO Car Wash

Oceniono na 5 z 5

Great Service

Great Service and Quality Finish

18 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

Mark Rosario,

We appreciate you sharing your experience with us. We're so happy to hear that you were satisfied with our service and the quality of the finish!

IMO Car Wash

Oceniono na 4 z 5

Reasonable Price and Good Wash

Reasonable price and even with a few cars ahead, the wait isn’t long. For the price and the time, the wash is good, but leaves some parts untouched. I suppose you can’t make a machine to fit every single car. It’s entirely fine!

21 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

Mr.Coates,

We appreciate you taking the time to share your experience. We're glad you found our prices reasonable and the wait time acceptable. We'll consider your comments about untouched areas as we work to improve our service.

IMO Car Wash

Oceniono na 1 z 5

My car was damaged!

My car was damaged!

21 marca 2026
Logo IMO Car Wash - Letchworth

Odpowiedź od IMO Car Wash - Letchworth

Please contact us via our website so that we can investigate this further.
Many thanks

Oceniono na 4 z 5

Great customer care from Daniel at Headoffice

I am editing and scoring high due to the fact their customer service got back to me immediately and offered me a full refund for the poor service. I really appreciate the gesture and they took ownership of the problem .

Below was my first review :

Very poor
I bought a triple foam hoping it’s better than eco. Believe me my glass, windscreen and most parts of the car body had marks all over.

16 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

tim Gummatira,

We appreciate your feedback and regret the marks left after the triple foam wash. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Oceniono na 4 z 5

Helpful staff, value for money

The guys are always nice and helpful and the friendliness is worth the 4 stars but it’s not the best wash you’ll have. Usually an area missed but it convenient, quick, reasonably priced and as a lone female I can generally feel intimidated by interacting with groups of men (in life, not to do with these car washes) but as I’ve said they have always made me feel comfortable, been friendly and they always help if I can’t get my car in neutral.

I’m sure I could pay more to get a perfect wash or even say something to the guys if I cared enough to do so but this is adequate value, good customer service, and so I use the IMO washes exclusively. (Letchworth and St Neots)

5 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

Jo Uttley,

We appreciate your kind words and are so glad that you feel comfortable with our team. We value your feedback regarding the wash quality and will use it to improve our services. Thank you for being a loyal customer!

IMO Car Wash

Oceniono na 4 z 5

Never any trouble

Never any trouble. Missed a bit, but overall ok.

10 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

sophie robbens,

We appreciate your review and are glad the service was mostly satisfactory. We'll address the missed areas to improve our service.

IMO Car Wash

Oceniono na 5 z 5

Members of staff at Letchworth branch…

Members of staff at Letchworth branch are always helpful and do a great job. Thanks guys

7 marca 2026
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Odpowiedź od IMO Car Wash - Letchworth

KM,

We appreciate you taking the time to share your positive experience! It's great to hear our team is helpful and does a great job. Thank you for your feedback!

IMO Car Wash

Oceniono na 3 z 5

I’ll return to the hand car wash around…

I’ll return to the hand car wash around the corner. Got home and the left side of my car is still dirty. Too quick to spray and brush at the beginning. My car wasn’t even too dirty, just winter road dirt , but one side still grubby. I should have gone back but was so busy when I noticed an hour after. Only paid £10 for triple foam but would assume the whole car would have been cleaned , now will have to clean passenger side myself. For a small price more I will stick with the car wash around the corner .. lesson learned

3 marca 2026
Logo IMO Car Wash - Letchworth

Odpowiedź od IMO Car Wash - Letchworth

Hannah ,

We appreciate your feedback and are sorry the triple foam wash left your car partly dirty. We will review our pre-wash spray and brush process to ensure complete coverage. We aim for customer satisfaction and regret we didn't meet your expectations this time.

IMO Car Wash

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